Decision search
Your search has 52042 results
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Sunderland City Council (24 019 457)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We cannot investigate Mr C’s complaint about inaccuracies in a Council assessment. This is because the main points of complaint are closely connected to court action, which we cannot investigate.
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Essex County Council (24 020 662)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We cannot investigate Miss X’s complaint about a social worker’s report because it was used in court. We have no powers to look at evidence used in court.
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Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate this complaint about the Council issuing Penalty Charge Notices (PCNs), and about handling contacts and information requests from Mr X. We cannot by law investigate the PCN matters, the Information Commissioner can better consider complaints about information, and it would be reasonable for Mr X to apply to a court of law to decide whether the Council has discriminated against him.
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Statement Closed after initial enquiries Highway repair and maintenance 03-Apr-2025
Summary: We will not investigate Mr X’s claim for damages against the Council and requests for the Council to carry out remedial work to both his property and the public highway. This is because it is reasonable to expect Mr X to go to court to decide if the Council is liable for the damage to his property. Also, Mr X can apply to the magistrates’ court for the Council to carry out remedial work on the public highway.
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West Sussex County Council (24 021 487)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate this complaint about a pothole damage claim as this is a matter for the courts.
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Bath and North East Somerset Council (24 022 757)
Statement Closed after initial enquiries Highway repair and maintenance 03-Apr-2025
Summary: We will not investigate this complaint about the Council's handling of a pothole damage claim as there is insufficient remaining injustice caused to the complainant to warrant our further involvement.
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London Borough of Enfield (24 023 393)
Statement Closed after initial enquiries Commercial and contracts 03-Apr-2025
Summary: We will not investigate Mr B’s complaint about the Council not complying with a lease agreement. This is because it is reasonable for Mr B to take the Council to court.
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Statement Closed after initial enquiries Highway repair and maintenance 03-Apr-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a damaged pavement. This is because it is reasonable for Mrs B to take the Council to court.
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East Lindsey District Council (24 003 964)
Statement Upheld Private housing 02-Apr-2025
Summary: Mr X complained about the Council’s decision to award a home energy grant for solar panels instead of double glazing. We found the Council to be at fault because its contractor did not follow the procedure set out in government guidance. This caused Mr X frustration. To remedy this injustice, the Council has agreed to apologise, make a symbolic payment and review its procedures.
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Staffordshire County Council (24 002 444)
Statement Upheld Safeguarding 02-Apr-2025
Summary: Mr X complained the Council placed contact restrictions on his visits to his late partner, Mrs Y, who was living in a Council commissioned care home. The Council was at fault for not clearly explaining they were recommendations and the reasons for them. It has agreed to apologise to Mr X for the distress and frustration this caused and to review its procedures to prevent a recurrence of the fault. Mr X also complained the care home did not tell him his partner was put on end of life care when she was admitted to the care home. There was no fault as Mrs Y was not on end of life care when she moved into the care home. Mr X was made aware when she was nearing the end of her life.