Decision search
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Staffordshire County Council (24 014 773)
Statement Upheld Special educational needs 08-May-2025
Summary: Mrs X complained the Council wrongly refused her request for direct payments and delayed responding to her review request. Mrs X says this caused her child to miss out on provision and caused emotional distress which impacted their physical health. The Ombudsman finds no fault with the Council’s decision making. The Ombudsman finds fault with the Council’s delay responding to Mrs X’s review request. The Council will apologise to Mrs X and her child.
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West Northamptonshire Council (24 014 931)
Statement Upheld Alternative provision 08-May-2025
Summary: Mrs X complained the Council failed to provide her child, Y with an education in line with their Education, Health and Care (EHC) Plan between May 2024 and January 2025 after Y was permanently excluded from school. She also complained about a delay in holding an annual review of Y’s EHC Plan. The Council was at fault. It failed to provide Y with any education while they were out of school and has delayed holding the annual review, to date, by four months. The Council agreed to make payments to recognise Y’s loss of education and for the distress and uncertainty caused to Mrs X. It will also arrange Y’s annual review without further delay.
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Arun District Council (24 015 022)
Statement Upheld Private housing 08-May-2025
Summary: Mr X complained that the Council is withholding part of the mandatory Disabled Facilities Grant for his daughter and refused to provide a discretionary top-up grant. We find no evidence of fault in the Council’s decision making, but we do find fault in the Council’s lack of joined-up working with the county council. The Council has agreed to apologise to Mr X and improve its services.
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Sheffield City Council (24 015 190)
Statement Upheld Planning applications 08-May-2025
Summary: Mr X complained about the Council’s decision to approve his neighbour’s planning permission and how it handled the concerns he later raised. We find the Council at fault which caused Mr X distress and uncertainty. The Council has apologised and offered to make a suitable payment to Mr X.
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Cumberland Council (24 015 248)
Statement Upheld Refuse and recycling 08-May-2025
Summary: Ms X complained the Council failed to consider the risks posed to her and her neighbours when it asked them to place their bins for collection in a location which was difficult to access for older and disabled residents. The Council was not at fault for how it made its decision to change the waste collections. However the Council failed to address Ms X’s concerns in its complaint response and this caused Ms X frustration. The Council has agreed to apologise and take action to improve its service.
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Dacorum Borough Council (24 016 478)
Statement Closed after initial enquiries Drainage 08-May-2025
Summary: We will not investigate this complaint about drainage because there is not enough evidence of fault to justify investigating.
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London Borough of Havering (24 016 479)
Statement Closed after initial enquiries Commercial and contracts 08-May-2025
Summary: We will not investigate Mr X’s complaint about unpaid work carried out for the Council or about a Penalty Charge Notice (PCN) issued to him. The courts are better placed to resolve any issues relating to contractual matters and the issuing of the PCN has not caused him a significant personal injustice.
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Brighton & Hove City Council (24 018 689)
Statement Upheld Allocations 08-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not considering all relevant information when it completed its review of his housing register priority band. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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London Borough of Haringey (24 019 176)
Statement Closed after initial enquiries Council house sales and leaseholders 08-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s rejection of a Right to Buy application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Coventry City Council (24 019 494)
Statement Closed after initial enquiries Noise 08-May-2025
Summary: We will not investigate this complaint about noise and pollution at a building site. The Council’s consideration of noise concerns is continuing, so an investigation into this point would not lead to a worthwhile outcome now. There is not enough evidence of fault in the Council’s action on Mr X’s concerns about asbestos. And we cannot stop the development, therefore we cannot achieve the outcome Mr X is seeking.