Decision search
Your search has 55559 results
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Dover District Council (25 018 558)
Statement Closed after initial enquiries Noise 06-Feb-2026
Summary: We will not investigate Miss X’s complaint about the Council’s response to her reports of noise nuisance. Because we are unlikely to add to the Council’s investigation or reach a different outcome.
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Liverpool City Council (25 020 158)
Statement Closed after initial enquiries Leisure and culture 06-Feb-2026
Summary: We will not investigate this complaint about the lack of hot water at a Council run leisure centre as the injustice to Mr X is not significant enough to justify an investigation.
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London Borough of Havering (25 020 454)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage.
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London Borough of Havering (25 021 168)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026
Summary: We will not investigate this complaint about the Council’s issue and handling of two penalty charge notices. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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London Borough of Havering (25 021 215)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026
Summary: We will not investigate this complaint about the Council’s online payment system and its escalation of a penalty charge notice. This is because the Council agreed to reduce the amount of the penalty charge and Mr X has now paid. This provides a suitable remedy for the complaint and it is unlikely investigation would achieve anything more for Mr X.
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Birmingham City Council (25 024 735)
Statement Upheld Other 06-Feb-2026
Summary: We will not investigate this complaint about the Council’s delay in following the statutory complaints procedure. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a stage three adjudication to Ms X and making a symbolic payment for the injustice caused.
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East Suffolk Council (25 026 074)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026
Summary: We cannot investigate this complaint about a parking penalty charge notice as Mrs X appealed against it to the independent tribunal and the matter is no longer within our remit.
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London Borough of Hammersmith & Fulham (25 026 134)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for a parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals. An investigation into the Council’s handling of Mr B’s correspondence after he paid this PCN is not justified.
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Durham County Council (24 012 474)
Statement Upheld Assessment and care plan 05-Feb-2026
Summary: Mr B complained about how the Council and Trust assessed and planned Ms C’s care, and arranged discharge from hospital. We found fault with the way the Council handled Ms C’s care assessment and hospital discharge, causing distress to Ms C and distress and uncertainty to Mr B. The Council agreed to apologise to Mr B, make a symbolic payment, and make service improvements. We found no fault in the Trust’s actions.
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County Durham & Darlington NHS Foundation Trust (24 012 474a)
Statement Not upheld Hospital acute services 05-Feb-2026
Summary: Mr B complained about how the Council and Trust assessed and planned Ms C’s care, and arranged discharge from hospital. We found fault with the way the Council handled Ms C’s care assessment and hospital discharge, causing distress to Ms C and distress and uncertainty to Mr B. The Council agreed to apologise to Mr B, make a symbolic payment, and make service improvements. We found no fault in the Trust’s actions.