Decision search
Your search has 54045 results
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Statement Upheld Private housing 30-Oct-2025
Summary: Miss X complained about the Council’s lack of action and response to her reports when her landlord delayed fixing various disrepair issues at her property. We found the Council at fault for letting the case drift and the late point it found a Category 1 hazard. This caused Miss X significant uncertainty and distress. The Council has agreed to apologise, pay a symbolic payment, and take action to prevent future recurrence of fault.
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Newcastle upon Tyne City Council (24 014 942)
Statement Upheld Homelessness 30-Oct-2025
Summary: Mr D complained the Council failed to accept a homelessness application, provide a decision or provide emergency accommodation. I have found the Council at fault because it failed to follow the correct process. The Council has agreed to make service improvements, and will pay redress to Mr D.
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Tameside Metropolitan Borough Council (24 015 753)
Statement Upheld Fostering 30-Oct-2025
Summary: Mr X complains about the way the Council dealt with him and his wife, Mrs X, as foster carers. The Council was at fault for poor communication and delaying in completing a foster carer reassessment. This caused Mr and Mrs X frustration and uncertainty. The Council will apologise and make a payment to Mr and Mrs X to remedy this injustice.
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Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint about property damage. The court is best placed to consider claims about damage to property.
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Sandwell Metropolitan Borough Council (25 006 406)
Statement Closed after initial enquiries Assessment and care plan 30-Oct-2025
Summary: We will not investigate this complaint about failure to complete a Care Act assessment of adult social care needs. This does not cause enough injustice because the persons needs were already met by a nursing home placement, so it is unlikely the outcome would be any different. Any complaints about the standard of the privately arranged care would be a separate complaint to the care provider.
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London Borough of Waltham Forest (25 006 586)
Statement Closed after initial enquiries Council tax 30-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council could not trace his Council Tax payment. This is because it is unlikely we could add to the Council’s previous investigation.
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Statement Closed after initial enquiries Special educational needs 30-Oct-2025
Summary: We will not investigate this complaint that fault on the Council’s part caused the complainant’s son to lose the opportunity to take public examinations. Investigation would not add anything significant to the response the complainant has already received, or lead to a different outcome, and is not therefore warranted.
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Essex County Council (25 007 068)
Statement Upheld Special educational needs 30-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Three Rivers District Council (25 007 102)
Statement Upheld Allocations 30-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s housing register application as it has provided a proportionate remedy. There is insufficient evidence of fault to justify an investigation of Ms X’s complaints about the Council refusing to nominate her to a property and how it dealt with her homelessness application. We will not investigate how the Council considered Ms X's safeguarding concerns as an investigation will not achieve a worthwhile outcome for her.
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East Suffolk Council (25 007 417)
Statement Closed after initial enquiries Private housing 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to assist with a claim to compensate Ms X for damage to her belongings and decorations following water leaks during insulation works to her home. It was reasonable for Ms X to make a claim against the Council and to seek a remedy in the courts if no liability was accepted.