Decision search
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London Borough of Barking & Dagenham (26 002 240)
Statement Closed after initial enquiries Parking and other penalties 25-May-2026
Summary: We will not investigate this complaint about the Council providing contradicting information about renewing parking permits which led to Ms X receiving a penalty charge notice. This is because it would have been reasonable for her to have used her right of appeal. There is insufficient evidence of fault in the remaining part of the complaint.
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Statement Closed after initial enquiries Enforcement 25-May-2026
Summary: We will not investigate this complaint that the Council has failed to take planning enforcement action against an alleged breached of planning control at a holiday park. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice.
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London Borough of Merton (26 003 608)
Statement Closed after initial enquiries Parking and other penalties 25-May-2026
Summary: We will not investigate this complaint about a Penalty Charge notice as it is reasonable to expect the complainant to have used his right of appeal to an independent tribunal.
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London Borough of Haringey (26 004 980)
Statement Closed after initial enquiries Other 25-May-2026
Summary: We will not investigate Mr X’s complaint that the Council delayed complying with agreed actions laid out in a previous decision made by the Ombudsman. This is because any delay has not caused Mr X a significant enough injustice.
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Wokingham Borough Council (24 009 439)
Statement Upheld Other 25-May-2026
Summary: Mr X complained about the way the Council dealt with matters related to his children. The Council was at fault for further delay in completing stage three of the statutory complaint procedure. This caused Mr X further frustration and uncertainty. The Council has agreed to apologise, make a payment for the injustice caused and provide evidence that it has completed stage three.
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Salford City Council (25 000 448)
Statement Upheld Special educational needs 25-May-2026
Summary: We find the Council delayed issuing an amended Education, Health and Care Plan for Mr B’s son, K, after agreeing to make changes to it during mediation. As a result, K did not receive the support he needed. The Council has agreed to make a payment to Mr B and make service improvements.
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Statement Upheld Disabled children 25-May-2026
Summary: Ms X complains the Council did not deal with children’s social care properly, causing avoidable distress and missed support. The Council is at fault because it did not complete a parent/carer’s assessment, did not update a Child and Family Assessment with new information and did not deal with this as part of a statutory children’s services complaint. Ms X suffered avoidable distress and missed support from November 2023. The Council should apologise and make a symbolic payment to Ms X.
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Birmingham City Council (25 004 317)
Statement Upheld Allocations 25-May-2026
Summary: There was fault by the Council in how it dealt with Mr X’s housing situation. It took too long to assess Mr X’s change in circumstances and to ask him for proof that he was the primary carer for all his children. Its communication was also confusing. The Council’s failings caused Mr X distress, confusion, and frustration. The Council has delivered training and improved its guidance to its staff. It will also apologise to Mr X and make him a symbolic payment.
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Middlesbrough Borough Council (25 007 735)
Statement Upheld Special educational needs 25-May-2026
Summary: There was fault by the Council. It failed to check whether Miss X’s son was receiving occupational therapy when he moved to a new school in November 2024. The Council also failed to make alternative provision or attempt to deliver her son’s Education Health and Care Plan when he had no school place between June and November 2024. The Council’s failings meant that Miss X’s son missed out on education and occupational therapy and it caused Miss X and her family uncertainty and distress. The Council has agreed to apologise to Miss X and her son, and make a payment to recognise the impact on them.
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Gloucestershire County Council (25 007 972)
Statement Upheld Assessment and care plan 25-May-2026
Summary: Mr X complained the Council failed to carry out a full and proper assessment of his mother’s care needs. He also complained the Council failed to ensure his mother had appropriate home adaptations available when she moved into a new home, and that it closed its case prematurely. Mr X says the Council’s actions caused significant avoidable distress to his mother and to himself. We found some fault by the Council. The Council has agreed to provide an apology and a symbolic payment and to produce guidance for its staff.