Decision search
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West Northamptonshire Council (24 006 399)
Statement Upheld Assessment and care plan 31-Jul-2025
Summary: Mr Y complained about how the Council reviewed his mother, Mrs X’s, care and support needs. There were some delays in reviews of Mrs X’s care needs and the Council communicated with Mr Y poorly at times. This caused Mr Y some avoidable frustration for which the Council agreed to apologise. The Council also agreed issue a reminder to its staff about the need for clear communication.
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West Sussex County Council (24 016 059)
Statement Not upheld Assessment and care plan 31-Jul-2025
Summary: Mr X complained the Council decided to reduce his son’s weekly care hours even though it had been agreed there were no changes in his needs. We did not find the Council at fault for how it decided this.
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East Devon District Council (24 016 593)
Statement Upheld Antisocial behaviour 31-Jul-2025
Summary: Mrs X complained the Council has failed to take sufficient action when she reported anti-social behaviour from her neighbour. We find the Council was at fault for its communication with Mrs X and its delays in reviewing the file and deciding how to proceed. This has caused Mrs X distress, frustration and uncertainty. The Council has agreed to our recommendations to apologise to Mrs X, make a payment to her and implement a service improvement.
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Buckinghamshire Council (24 018 338)
Statement Upheld Special educational needs 31-Jul-2025
Summary: The Council delayed securing the provision in Mr X’s child, Y’s, Education, Health and Care (EHC) Plan. This caused Y to miss out on the special educational needs provision in their EHC Plan and caused Mr X uncertainty and distress. The Council should apologise and make a payment to Mr X to recognise the impact of the missed provision.
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Bournemouth, Christchurch and Poole Council (24 018 705)
Statement Upheld Alternative provision 31-Jul-2025
Summary: Miss X complained about the lack of alternative provision provided to her child who has been off school for two years. Miss X said this caused unnecessary distress and impacted her child’s education. We found the Council at fault which caused Miss X and her child injustice. The Council has agreed to make a payment and apologise to Miss X.
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Essex County Council (24 019 538)
Statement Upheld Other 31-Jul-2025
Summary: Ms A complained about the way the Council has carried out a child in need assessment for her child. She says this has prevented her family from accessing the support they need. We found the Council at fault for failing to deal with the complaint appropriately. The Council has agreed to consider the complaint through the statutory complaints procedure.
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Dudley Metropolitan Borough Council (24 020 312)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate Mrs X’s complaint about information the Council has produced for court proceedings involving her children. The law prevents us from investigating anything that has or is the subjection of court proceedings.
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Suffolk County Council (25 000 025)
Statement Closed after initial enquiries Transport 31-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Brent (25 000 437)
Statement Closed after initial enquiries Homelessness 31-Jul-2025
Summary: We will not investigate Miss X’s complaint about privacy concerns at a supported living property. This is because we cannot add to the previous investigation or achieve the outcome she wants.
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East Riding of Yorkshire Council (25 001 640)
Statement Closed after initial enquiries Highway repair and maintenance 31-Jul-2025
Summary: We will not exercise discretion investigate this complaint about flooding on a private road. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.