Decision search
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London Borough of Bromley (24 012 965)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Ms X complained that the Council failed to provide her son, Y, with suitable full-time education and failed to secure Section F provision of his EHCP during the 2023/24 academic year. The Council failed to implement the education package it proposed and did not secure the specialist dyslexia provision required in Y’s Plan. As a result, Y missed out on significant education and specialist support, and Ms X was caused avoidable distress and frustration. The Council has agreed to our recommendations.
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Norfolk County Council (24 013 106)
Statement Upheld Assessment and care plan 18-Sep-2025
Summary: Mrs X complained her sister, Mrs Y, is in an unsuitable care home for her needs. She said the Council would not discuss Mrs Y’s care and support needs with her despite there being no authorised person to represent Mrs Y’s health and welfare decision making. We found there was avoidable delay sharing information with Mrs X because the Council did not confirm deputyship for Mrs Y’s health and welfare when it carried out a review. This caused Mrs X some frustration. However, we did not find fault in the Council’s decision-making or that the care home was unsuitable.
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Croft House Care Home Limited (24 015 027)
Statement Upheld Residential care 18-Sep-2025
Summary: We have found that there was fault as the care home failed to properly plan Mrs B’s father’s care, it failed to carry out the necessary risk assessments after her father suffered falls and it failed to respond to complaints relating to the matters. The Home has agreed to apologise, pay a financial remedy and has carried out service improvements.
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Derbyshire County Council (24 015 968)
Statement Upheld Parking and other penalties 18-Sep-2025
Summary: Miss X complained about the Council’s decision to approve a dropped kerb application at a neighbouring property and for failing to respond to reports of illegal parking. We do not find fault with how the Council considered the dropped kerb application. We find the Council at fault for not responding to Miss X’s reports of illegal parking, causing uncertainty. The Council has agreed to apologise and respond to Miss X’s reports.
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London Borough of Haringey (24 016 201)
Statement Upheld Looked after children 18-Sep-2025
Summary: Ms X complained about how she and her children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of
her complaint. This caused her an injustice, which the Council will now take action to address. However, we will not conduct a further investigation of Ms X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Ms X. -
Derby City Council (24 016 984)
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have found fault with the Council for failing to meet the Educational, Health and Care Plan annual review timescales. This caused Mrs X and her daughter avoidable distress. The Council has agreed to take action to remedy their injustice.
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Birmingham City Council (24 017 036)
Statement Upheld Allocations 18-Sep-2025
Summary: Mr B and Ms X complained that the Council had failed to provide them with suitable accommodation. We find that the Council failed to properly consider whether to make a direct offer of accommodation, and failed to secure suitable accommodation after accepting it had a duty to do so. Mr B and Ms X have been left with uncertainty about whether suitable accommodation would have been provided if there had been no fault by the Council. The Council has agreed to apologise and make a symbolic payment to Mr B and Ms X. It has also agreed to make service improvements.
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Royal Borough of Kensington & Chelsea (24 018 515)
Statement Not upheld Noise 18-Sep-2025
Summary: Mr X complained that the Council has not dealt with his noise complaints appropriately. He says the noise has therefore continued and impacted his home life. We found the Council is not at fault.
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Birmingham City Council (24 023 098)
Statement Upheld Allocations 18-Sep-2025
Summary: Mr B complained that the Council failed to properly deal with his housing and homelessness complaints. We find that the Council failed to carry out a homelessness review, determine what duty it owed him, issue a written decision and appropriately address Mr B’s complaints. This caused him avoidable distress, uncertainty, and unnecessary time and trouble in trying to resolve his housing situation. The Council has agreed to apologise and make a payment to Mr B. It has also agreed to make service improvements.
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Derby City Council (25 000 439)
Statement Closed after initial enquiries Special educational needs 18-Sep-2025
Summary: We will not investigate this complaint that the Council failed to make appropriate educational provision for the complainant’s daughter. Investigation would not lead to a different outcome and is not therefore warranted.