Decision search
Your search has 52042 results
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Derbyshire County Council (24 022 095)
Statement Closed after initial enquiries Other 06-Apr-2025
Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. It is reasonable to expect Mr X to take the matter to the Information Commissioner’s Office.
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London Borough of Lambeth (24 023 072)
Statement Closed after initial enquiries Parking and other penalties 06-Apr-2025
Summary: We will not investigate Mr C’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr C to put in an appeal to London Tribunals.
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Brighton & Hove City Council (24 018 723)
Statement Closed after initial enquiries School admissions 05-Apr-2025
Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.
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Essex County Council (24 019 722)
Statement Upheld Special educational needs 05-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Isle of Wight Council (24 018 889)
Statement Closed after initial enquiries Special educational needs 04-Apr-2025
Summary: We will not investigate this complaint about the delay in issuing an Education Health and Care plan, and that the school named in it is unsuitable. The complaint about the delay has already been upheld and investigation by the Ombudsman would achieve nothing further. It would be reasonable for the complainant to use her right to appeal against the named school.
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Nottinghamshire County Council (24 019 236)
Statement Closed after initial enquiries Special educational needs 04-Apr-2025
Summary: We will not investigate this complaint that the Council has failed to communicate with the complainant properly in matters relating to her son’s Education Health and Care plan. This is because investigation would not achieve anything significant or lead to a different outcome.
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London Borough of Hackney (24 003 887)
Report Upheld Transport 03-Apr-2025
Summary: Mrs D complained the Council refused to renew her Blue Badge. Our investigation has found fault in the advice given to staff who work at the Council’s assessment centre and assess Blue Badge applications.
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London Borough of Havering (24 015 294)
Statement Closed after initial enquiries Refuse and recycling 03-Apr-2025
Summary: We will not investigate this complaint about the Council issuing an environmental Fixed Penalty Notice (FPN) and the Council’s complaint handling. This is because the complaint is late, and there are no good reasons to exercise our discretion to investigate it now.
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London Borough of Brent (24 002 828)
Statement Upheld Homelessness 03-Apr-2025
Summary: Ms X has complained about the Council’s handling of her homelessness application and issues of disrepair in her property. Ms X also says the Council failed to act when she received a Section 21 notice meaning she returned home to find she and her children could not access their property or belongings. We have found fault in the actions of the Council for delay in handling Ms X’s homelessness application and failing to act after she received a Section 21 notice. The Council has agreed to issue an apology to Ms X, pay her a financial payment and complete service improvements.
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Walsall Metropolitan Borough Council (24 005 662)
Statement Upheld Special educational needs 03-Apr-2025
Summary: Mrs X complained the Council did not properly complete the 2022 annual review of her daughter, Y’s Education, Health and Care Plan, named an inappropriate placement and delayed issuing an amended plan after the 2023 annual review. She also complained about the Council’s complaint handling. Mrs X said this caused unnecessary distress and uncertainty. There was fault in the way the Council did not issue a decision after the 2023 annual review, delayed issuing an amended plan and delayed completing its complaint process. This frustrated Mrs X’s right of appeal to the Tribunal and she was put to time and trouble to complain. The Council should apologise, make a financial payment and issue guidance to its staff.