Decision search
Your search has 52042 results
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Dudley Metropolitan Borough Council (24 009 413)
Statement Not upheld Planning applications 06-Apr-2025
Summary: Mr B complained the Council wrongly granted planning permission for a development which breaches its policy and, in doing so, failed to consider his objections. Mr B says as a result he experiences noise nuisance. I found no fault in how the Council considered the application.
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Statement Upheld Assessment and care plan 06-Apr-2025
Summary: Mrs B complained the Council wrongly refused to award a 12 week property disregard when her mother moved into a care home and failed to properly assess her mother’s needs properly. There is no fault in the Council’s care assessment. The Council failed to follow statutory guidance when refusing to award a 12 week property disregard and failed to follow its own policy. That caused Mrs B distress. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
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Rochdale Metropolitan Borough Council (24 009 635)
Statement Upheld Charging 06-Apr-2025
Summary: Mr X complains about the Council’s failure to backdate his personal budget to 8 April, when he moved out of the family home. The Council failed to consider exercising its discretion to allow Mr X to employ his mother as his personal assistant when he was still living with her. But this did not cause injustice to Mr X as there were other option open to him. Nevertheless, the Council has plans to take action which will ensure officers are aware of the scope to exercise the Council’s discretion.
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Birmingham City Council (24 011 059)
Statement Upheld School transport 06-Apr-2025
Summary: Ms X complained the Council declined her applications for her child’s travel assistance since they started secondary school. We found fault with the Council failing to consider the full circumstances of Ms X’s applications. The Council agreed to consider an application for travel assistance for Ms X’s child referring to Ms X’s evidenced mobility issues and her child’s episodes of unconsciousness. The Council also agreed to apologise to Ms X and considers its discretion to reimburse any costs Ms X has incurred in arranging travel to school for her child since September 2024, if the Council accepts the travel assistance application.
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Leicester City Council (24 011 458)
Statement Upheld Other 06-Apr-2025
Summary: Miss B complained about the Council’s delivery of her son’s social care support. We have found that the Council was at fault, as it has not yet dealt with Miss B’s complaint properly. It will now do so.
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Horsham District Council (24 011 599)
Statement Closed after initial enquiries Homelessness 06-Apr-2025
Summary: We will not investigate Mr X’s complaint the Council wrongly said he was intentionally homeless. That is because it is a late complaint.
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Surrey County Council (24 011 852)
Statement Closed after initial enquiries Charging 06-Apr-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to pay a Care Provider for its resident’s care. The courts are best placed to consider the matter.
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East Hampshire District Council (24 012 010)
Statement Upheld Antisocial behaviour 06-Apr-2025
Summary: Mr X complained the Council failed to properly consider his Anti-Social Behaviour case review. We find the Council at fault for failing to involve Mr X in the review and for failing to keep him updated, causing uncertainty and frustration. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice, and act to prevent recurrence.
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West Northamptonshire Council (24 012 297)
Statement Upheld Other 06-Apr-2025
Summary: Mr X complained about information included in a children’s social care assessment. We have found that the Council was at fault, as it has not yet dealt with Mr X’s complaint properly. It will now do so.
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London Borough of Hackney (24 013 245)
Statement Upheld Council tax 06-Apr-2025
Summary: The complainant, X, complained that a Cyber Attack on the Council’s systems meant they were unable to pay Council Tax at the time. X was billed for Council Tax during the financial year and so the Council’s offer of a payment plan is reasonable. There was fault, as the Council failed to tell X of the right to appeal to the Valuation Fund after an application to the Council Tax Reduction Discretionary Fund was refused. Apologising and writing to X to give the right of appeal remedies the injustice.