Decision search
Your search has 54045 results
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Bournemouth, Christchurch and Poole Council (25 003 624)
Statement Closed after initial enquiries Child protection 18-Sep-2025
Summary: We will not investigate this complaint about the Council making a safeguarding referral about Mr X as there is insufficient evidence of injustice to justify an investigation. Part of Mr X’s complaint is late and there are no good reasons to investigate it now.
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North Northamptonshire Council (25 003 753)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council’s planning officers. This is because it is unlikely we could add to the Council’s response or achieve anything more for the complainant.
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Statement Upheld Special educational needs 18-Sep-2025
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Brighton & Hove City Council (25 004 345)
Statement Upheld Homelessness 18-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with a homelessness application. The Council has acknowledged there were errors in its handling. The apology, extra training for staff and financial remedy offered by the Council is a satisfactory outcome, so any further investigation is not warranted.
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Staffordshire County Council (25 004 399)
Statement Closed after initial enquiries Special educational needs 18-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions in issuing an Education Health and Care Plan for Mrs X’s child. There is not enough evidence of injustice flowing from the Council’s actions to warrant investigation.
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London Borough of Richmond upon Thames (25 004 584)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application and potential homelessness in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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London Borough of Redbridge (25 004 586)
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed completing the annual review of her son’s Education Health and Care Plan. It also missed the phased transfer deadline. The Council has agreed to provide a proportionate remedy to Mrs X.
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London Borough of Hillingdon (25 004 767)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council misleading him into making a planning application it will not support. We have not seen enough evidence of fault in the Council’s actions. Also, we will not investigate his complaint about delay and failure to provide information. It is reasonable to expect Mr X to complain to the Information Commissioner’s Officer on this point.
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Dover District Council (25 004 862)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2022 and 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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London Borough of Enfield (25 005 554)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not investigate Mrs Y’s complaint about the suitability of temporary accommodation arranged by the Council over a ten-year period and the removal of her ability to bid on properties in 2020. This is because the complaint is late. There is no evidence to suggest that Mrs Y could not have complained to us sooner.