Decision search
Your search has 54045 results
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Derby City Council (24 016 984)
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have found fault with the Council for failing to meet the Educational, Health and Care Plan annual review timescales. This caused Mrs X and her daughter avoidable distress. The Council has agreed to take action to remedy their injustice.
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Birmingham City Council (24 017 036)
Statement Upheld Allocations 18-Sep-2025
Summary: Mr B and Ms X complained that the Council had failed to provide them with suitable accommodation. We find that the Council failed to properly consider whether to make a direct offer of accommodation, and failed to secure suitable accommodation after accepting it had a duty to do so. Mr B and Ms X have been left with uncertainty about whether suitable accommodation would have been provided if there had been no fault by the Council. The Council has agreed to apologise and make a symbolic payment to Mr B and Ms X. It has also agreed to make service improvements.
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Royal Borough of Kensington & Chelsea (24 018 515)
Statement Not upheld Noise 18-Sep-2025
Summary: Mr X complained that the Council has not dealt with his noise complaints appropriately. He says the noise has therefore continued and impacted his home life. We found the Council is not at fault.
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Birmingham City Council (24 023 098)
Statement Upheld Allocations 18-Sep-2025
Summary: Mr B complained that the Council failed to properly deal with his housing and homelessness complaints. We find that the Council failed to carry out a homelessness review, determine what duty it owed him, issue a written decision and appropriately address Mr B’s complaints. This caused him avoidable distress, uncertainty, and unnecessary time and trouble in trying to resolve his housing situation. The Council has agreed to apologise and make a payment to Mr B. It has also agreed to make service improvements.
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Derby City Council (25 000 439)
Statement Closed after initial enquiries Special educational needs 18-Sep-2025
Summary: We will not investigate this complaint that the Council failed to make appropriate educational provision for the complainant’s daughter. Investigation would not lead to a different outcome and is not therefore warranted.
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Sandwell Metropolitan Borough Council (25 000 601)
Statement Closed after initial enquiries Council tax 18-Sep-2025
Summary: We will not investigate this complaint about the Council’s visit in 2020 to Mrs X to assist with benefits claims. This is because the complaint is late and there is no good reason for this.
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Oxfordshire County Council (25 000 888)
Statement Not upheld Friends and family carers 18-Sep-2025
Summary: The Council was not at fault for how it decided Mr X’s special guardianship allowance. Its approach to deciding allowances appears in line with its statutory responsibilities.
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Royal Borough of Greenwich (25 001 895)
Statement Upheld Allocations 18-Sep-2025
Summary: We will not investigate this complaint about the suitability of a property as the Council has offered a satisfactory remedy through its internal complaints process.
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Newcastle-under-Lyme Borough Council (25 003 257)
Statement Closed after initial enquiries Council tax 18-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the Council using an attachment of earnings order for a Council Tax debt as Mr X has issued Court proceedings against the Council.
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Statement Upheld Council tax 18-Sep-2025
Summary: We will not investigate this complaint about a change in council tax instalments. This is because we could not add to the Council’s investigation, and it has already taken satisfactory action.