Decision search
Your search has 54045 results
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London Borough of Brent (24 020 318)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate this complaint about three Penalty Charge Notices because there is not enough evidence of fault in the issuing of two of the penalties, and for the final penalty, we are satisfied with the actions already taken by the Council.
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Coventry City Council (24 021 380)
Statement Upheld Private housing 18-Sep-2025
Summary: Mr D complains the Council failed to properly assess disrepair in his private rental accommodation. I have found fault because the Council delayed progressing and closing the case. The Council has agreed to service improvements and will apologise to Mr D.
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Maidstone Borough Council (24 021 772)
Statement Closed after initial enquiries Planning applications 18-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with planning applications. This is because part of the complaint is late. It is unlikely we would find fault in relation to the remaining issues complained about.
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Royal Borough of Kingston upon Thames (24 009 314)
Statement Upheld Allocations 18-Sep-2025
Summary: Miss X complained her current accommodation is unsuitable, due to her medical needs and following an assault outside the property. She said the Council failed to properly consider this when assessing her housing and homelessness applications. We found the Council was at fault for failing to investigate Miss X’s alleged assault at the appropriate time. However, we did not find fault in the Council’s decision making on Miss X’s housing and homelessness applications. The Council agreed to provide a symbolic payment for the avoidable distress Miss X suffered.
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Surrey County Council (24 012 666)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Mrs X complained about the Council’s handling of her son’s Education, Health and Care annual review and alternative provision after he stopped attending school in summer 2024. We found the Council delayed proper assessment of its section 19 duties after June 2024 and delayed putting alternative provision in place for the child. The Council also failed to consult special schools and was late to issue a final amended EHC Plan following and annual review in June 2024. This caused Mrs X and her son frustration and delayed support the Council agreed to in December 2024. The Council agreed to remedy the injustice its actions caused them.
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London Borough of Bromley (24 012 965)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Ms X complained that the Council failed to provide her son, Y, with suitable full-time education and failed to secure Section F provision of his EHCP during the 2023/24 academic year. The Council failed to implement the education package it proposed and did not secure the specialist dyslexia provision required in Y’s Plan. As a result, Y missed out on significant education and specialist support, and Ms X was caused avoidable distress and frustration. The Council has agreed to our recommendations.
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Norfolk County Council (24 013 106)
Statement Upheld Assessment and care plan 18-Sep-2025
Summary: Mrs X complained her sister, Mrs Y, is in an unsuitable care home for her needs. She said the Council would not discuss Mrs Y’s care and support needs with her despite there being no authorised person to represent Mrs Y’s health and welfare decision making. We found there was avoidable delay sharing information with Mrs X because the Council did not confirm deputyship for Mrs Y’s health and welfare when it carried out a review. This caused Mrs X some frustration. However, we did not find fault in the Council’s decision-making or that the care home was unsuitable.
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Croft House Care Home Limited (24 015 027)
Statement Upheld Residential care 18-Sep-2025
Summary: We have found that there was fault as the care home failed to properly plan Mrs B’s father’s care, it failed to carry out the necessary risk assessments after her father suffered falls and it failed to respond to complaints relating to the matters. The Home has agreed to apologise, pay a financial remedy and has carried out service improvements.
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Derbyshire County Council (24 015 968)
Statement Upheld Parking and other penalties 18-Sep-2025
Summary: Miss X complained about the Council’s decision to approve a dropped kerb application at a neighbouring property and for failing to respond to reports of illegal parking. We do not find fault with how the Council considered the dropped kerb application. We find the Council at fault for not responding to Miss X’s reports of illegal parking, causing uncertainty. The Council has agreed to apologise and respond to Miss X’s reports.
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London Borough of Haringey (24 016 201)
Statement Upheld Looked after children 18-Sep-2025
Summary: Ms X complained about how she and her children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of
her complaint. This caused her an injustice, which the Council will now take action to address. However, we will not conduct a further investigation of Ms X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Ms X.