Decision search
Your search has 55037 results
-
Norfolk County Council (25 011 233)
Statement Closed after initial enquiries School transport 15-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council’s school transport policy or its decision to change her child’s transport arrangements. This is because it would be reasonable for Ms X to challenge the decision using the Council’s appeals procedure. There is not enough evidence of fault in the transport policy itself to investigate that as a standalone issue.
-
Lincolnshire County Council (25 011 391)
Statement Closed after initial enquiries Child protection 15-Jan-2026
Summary: We will not investigate Mrs X’s complaint about a children services’ safeguarding investigation. We are unlikely to find fault.
-
Fenland District Council (25 011 635)
Statement Closed after initial enquiries Other 15-Jan-2026
Summary: We will not investigate Mr X’s complaint about business rates debt. We have no power to investigate matters which have been subject to court proceedings.
-
Wakefield City Council (25 011 685)
Statement Closed after initial enquiries Special educational needs 15-Jan-2026
Summary: We cannot investigate Ms X’s complaint about the educational placement named in her child’s Education, Health and Care Plan. Ms X has appealed to the SEND Tribunal, so we have no power to do so.
-
West Sussex County Council (25 011 696)
Statement Upheld Other 15-Jan-2026
Summary: We will not investigate this complaint about adult social care. We are satisfied with the actions the Council has taken in response to the complaint. It is unlikely an Ombudsman investigation would achieve anything further than the apology and offer to assess needs the Council has already given.
-
Southend-on-Sea City Council (25 011 768)
Statement Closed after initial enquiries Trees 15-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove a tree near his property, and how it communicated with him and dealt with his complaint. There is not enough evidence of Council fault to warrant us investigating. We do not investigate councils’ communications and complaint handling where we are not investigating the core issue giving rise to the complaint.
-
London Borough of Lewisham (25 011 773)
Statement Closed after initial enquiries Trees 15-Jan-2026
Summary: We will not investigate Mr X’s complaint that a Council tree is damaging his property. This is because Mr X can make a claim on the Council’s insurance. If that fails, it is reasonable for Mr X to take his claim to court.
-
London Borough of Barnet (25 011 858)
Statement Closed after initial enquiries Special educational needs 15-Jan-2026
Summary: We cannot investigate this complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment. Miss X has already appealed to the Tribunal about this matter and therefore the law says we cannot investigate. We will not investigate the Council’s previous refusals to carry out assessments because these matters occurred more than 12 months ago. This means the complaint is late and there are no good reasons for us to exercise discretion to consider this part of Miss X’s complaint now.
-
Essex County Council (25 011 949)
Statement Closed after initial enquiries Refuse and recycling 15-Jan-2026
Summary: We will not investigate this complaint that the Council failed to properly investigate abusive behaviour by a staff member at a recycling centre. We could not achieve a worthwhile outcome for the complainant.
-
Kent County Council (25 012 017)
Statement Closed after initial enquiries Child protection 15-Jan-2026
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. There is not enough evidence of fault to warrant our involvement. In any case, it would have been reasonable for Mr X to raise his concerns during closely linked court proceedings.