Decision search
Your search has 54884 results
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Essex County Council (25 004 831)
Statement Upheld Other 04-Dec-2025
Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her insurance premium, so Miss X has suffered no financial loss. The Council has apologised for the error, and this is a satisfactory remedy for the injustice caused.
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Rother District Council (24 002 620)
Statement Upheld Traffic management 04-Dec-2025
Summary: Mr X complained about a Council parking notice. We found fault with the notice issued. The Council agreed to provide a suitable apology and waive the notice and amend the wording on future notices and associated documents and signage. The Council also agreed to complete a review of its current parking enforcement regime.
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Warwickshire County Council (24 005 468)
Statement Upheld Alternative provision 04-Dec-2025
Summary: We find the Council at fault for delays in the education, health and care plan review process, delays implementing alternative educational provision, poor complaint handling, and poor communication. This caused Miss X distress and frustration, and denied her appeal right. The Council will apologise and make a payment.
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Northumberland County Council (24 005 804)
Statement Upheld Planning applications 04-Dec-2025
Summary: Mr W complained about the Council’s handling of his planning and building regulations applications. We found the Council seriously delayed in determining his building regulations application. It also failed to update him appropriately, did not communicate with him adequately and failed to properly handle his complaints. The Council has agreed to our recommendations.
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London Borough of Brent (24 018 904)
Statement Upheld Disabled facilities grants 04-Dec-2025
Summary: Mrs B complains about the Council’s assessment of her son’s eligibility for a disabled facilities grant. We have found fault sa there was a delay in the provision of adaptations which have still not been provided and there was fault in the decision-making process. The Council has agreed to review the decision, pay a financial remedy and carry out a service improvement.
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Statement Closed after initial enquiries Planning applications 04-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a site close to Miss X’s home. We have not seen enough evidence of fault to justify an investigation, nor can we achieve the outcome she is seeking.
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East Hertfordshire District Council (25 006 177)
Statement Closed after initial enquiries Planning applications 04-Dec-2025
Summary: We will not investigate this complaint about the way the Council approved a prior approval application. We have not seen enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.
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Southend-on-Sea City Council (25 006 419)
Statement Closed after initial enquiries Allocations 04-Dec-2025
Summary: We will not investigate Mr X’s complaint about housing allocations. it would have been reasonable for Mr X to request a review.
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Dudley Metropolitan Borough Council (25 007 692)
Statement Closed after initial enquiries Special educational needs 04-Dec-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. This is because she has appealed the substantive issue about the Council’s decision to name a school she considers unsuitable. The Council has apologised to Mrs X for delays and poor communication and it is unlikely investigation would achieve anything more for her.
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London Borough of Southwark (25 008 273)
Statement Closed after initial enquiries Allocations 04-Dec-2025
Summary: We will not investigate Ms X’s complaint about the way the Council considered whether a property offered was suitable because there is insufficient evidence of fault in the way it considered that. It is unlikely we could establish, by further investigation, the Council put undue pressure on Ms X to accept the offer.