Decision search
Your search has 53874 results
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Brighton & Hove City Council (25 000 308)
Statement Upheld Refuse and recycling 28-Sep-2025
Summary: Mx X complained about the Council’s service in providing waste and recycling collections for their property. They say the Council failed to arrange assisted collections and did not deliver bins to the property. They also say the Council missed multiple collections. Mx X reports this affected their mental health by having to store rubbish within their property. We found the Council at fault which caused Mx X injustice. The Council has agreed to make payment and arrange assisted collections for refuse and provide Mx X with appropriate bins. In addition, it should monitor the bin collection for the next three months.
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Portsmouth City Council (25 000 974)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate this complaint about a news channel being shown in the waiting area of Council offices, and
Miss X missing out on food vouchers due to them being sent to an incorrect email address. This is because there is not enough evidence of fault, we could not add to the investigation by the Council, part of the complaint is about a school we cannot investigate, and there is no worthwhile outcome achievable by our investigation. -
Folkestone & Hythe District Council (25 003 248)
Statement Closed after initial enquiries Homelessness 28-Sep-2025
Summary: We will not investigate this complaint about the Council deciding Mr X is intentionally homeless. It was reasonable for him to use his appeal rights in court following the Council’s review of the decision.
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Essex County Council (25 004 113)
Statement Upheld Special educational needs 28-Sep-2025
Summary: We have upheld Miss X’s complaint because the Council has delayed carrying out an Education Health and Care needs assessment for her child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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London Borough of Lewisham (25 004 241)
Statement Closed after initial enquiries Homelessness 28-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to consider a late review request. There is not enough evidence of fault in how the Council made its decision, and Miss X had a court appeal right that it was reasonable for her to use.
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Kingston Upon Hull City Council (25 004 533)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate Mrs X’s complaint about a penalty notice issued by the Council for unauthorised school absences. This is because there is insufficient evidence of fault.
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Birmingham City Council (25 007 004)
Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating and there is another body better placed to consider her complaint about the Freedom of Information request.
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Birmingham City Council (25 007 327)
Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Miss Y has already appealed to the Traffic Penalty Tribunal about the same matter.
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Surrey County Council (25 007 548)
Statement Closed after initial enquiries Child protection 28-Sep-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her children because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Devon County Council (25 007 657)
Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue him a Residents Parking Permit. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.