Decision search
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London Borough of Richmond upon Thames (25 002 750)
Statement Upheld Special educational needs 22-Jan-2026
Summary: Ms F complained the Council failed to provide special educational and alternative provision to her son. The Council has accepted there was fault and has apologised. It has agreed to make a symbolic payment to Ms F to remedy uncertainty and distress caused.
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Staffordshire County Council (25 002 963)
Statement Closed after initial enquiries Friends and family carers 22-Jan-2026
Summary: We will not investigate Miss X’s complaint about the Council’s viability assessment and position on care and contact of a child relative. the law prevents us from investigating anything that has or is being considered by a court.
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South Ribble Borough Council (25 003 560)
Statement Upheld Planning applications 22-Jan-2026
Summary: Mr and Mrs X complained the Council failed to include land level height conditions in planning permission for a housing development adjacent to their property, causing loss of amenity. The Council is at fault for failing to include land level conditions within the planning permission, however Mr and Mrs X have not been caused significant injustice.
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Statement Closed after initial enquiries Charging 22-Jan-2026
Summary: We will not investigate this complaint about how the Care Provider treated Funded Nursing Care in relation to care charges. Any injustice is not significant enough to justify our involvement.
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Hertsmere Borough Council (25 003 840)
Statement Upheld Disabled facilities grants 22-Jan-2026
Summary: Mr X complained the Council delayed getting permission from the freeholder for adaptations under a disabled facilities grant. He also complained the Council did not properly consider it’s anticipatory duty under the Equality Act 201 as it failed to consider using discretionary funding to pay for the works. There was an initial delay by the Council in seeking permission but most of the 12 month delay was down to the freeholder. The Council will provide an apology for its failings which caused Mr X frustration and impacted on his safety, dignity and wellbeing.
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St Bede's School, Redhill (25 003 949)
Statement Upheld School admissions 22-Jan-2026
Summary: Mr X complained the appeal panel failed to properly consider his appeal. The notes from the appeal hearing and the decision letter following the appeal do not properly explain why the appeal panel reached its decisions on the appeal. Holding a further appeal and providing refresher training to appeal panel members and clerks is satisfactory remedy.
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Leicestershire County Council (25 003 981)
Statement Closed after initial enquiries Special educational needs 22-Jan-2026
Summary: We cannot investigate this complaint about the Council’s handling of Mrs X’s daughter’s Education, Health and Care (EHC) needs assessment. This is because the issues relate to the way the Council reached its decision not to issue her daughter an EHC Plan and she has appealed against this decision to the First-Tier Tribunal.
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Lincolnshire County Council (25 005 393)
Statement Not upheld Parking and other penalties 22-Jan-2026
Summary: Mrs X complained about the conduct of an enforcement agent acting on behalf of the Council. We do not find fault with the enforcement agent’s conduct.
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London Borough of Lambeth (25 005 468)
Statement Not upheld Refuse and recycling 22-Jan-2026
Summary: Mr X complained the Council missed recycling collections. He said this inconvenienced him and caused hygiene concerns. We have completed our investigation. There is no evidence of fault since our previous investigation.
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Leeds City Council (25 005 979)
Statement Upheld Assessment and care plan 22-Jan-2026
Summary: Miss X complained that the Council did not provide enough support during a house move. We have found the Council was at fault for poor communication, causing distress and uncertainty. However, it provided the agreed support on the day of the move. The Council apologised and offered a remedy payment, which remedies Miss X’s injustice.