Decision search
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Dudley Metropolitan Borough Council (26 000 377)
Statement Closed after initial enquiries Highway repair and maintenance 20-Apr-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to safely manage works to the highway. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Bracknell Forest Council (25 003 582)
Statement Upheld Alternative provision 19-Apr-2026
Summary: Ms X complained the Council failed to ensure her son (Y) received a suitable and full-time education during a four-month period in 2024. The Council agreed it had been at fault. It apologised and offered a remedy to Ms X to acknowledge the distress she experienced and refunded her tuition costs. We found the Council’s remedy to Ms X was appropriate to remedy the injustice its faults caused.
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London Borough of Tower Hamlets (25 005 243)
Statement Upheld Allocations 19-Apr-2026
Summary: Ms X complains the Council has not dealt properly with her housing because it has placed her in unsuitable temporary accommodation. The Council is at fault because it did not complete a medical review. Ms X suffered uncertainty and had to live in unsuitable accommodation. The Council should apologise, make a symbolic payment to Ms X and review its processes.
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Cambridgeshire County Council (25 009 324)
Statement Upheld School transport 19-Apr-2026
Summary: There was no fault in how the Council’s independent panel considered Mrs X’s appeal for free home to school transport for her child Y. The Council was at fault for the delay in completing the appeal process but it provided a free bus pass to Y during this period which was a sufficient remedy for the uncertainty and frustration caused by the delay.
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Tandridge District Council (25 009 488)
Statement Upheld Planning applications 19-Apr-2026
Summary: Mr X complained about the Council’s approval of a planning permission for a neighbouring wall and the failure to consider the impact on his amenity. We have not found fault causing injustice.
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Cheshire East Council (25 009 557)
Statement Upheld Housing benefit and council tax benefit 19-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s Housing Benefit and his Council Tax. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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Harlow District Council (25 010 142)
Statement Upheld Allocations 19-Apr-2026
Summary: Miss X complained about the Council’s handling of her housing application. We find fault in the Council’s delay in completing her medical assessment, poor communication, failure to provide adequate reasons for its decisions, failure to notify her of her review rights, and incorrectly suspending her housing application. These faults caused Miss X distress, uncertainty, avoidable time and trouble, loss of her review rights, and a lost opportunity to secure suitable accommodation. The Council has agreed to apologise, make a payment to Miss X, provide a direct offer of suitable accommodation, and take steps to improve its service.
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East Sussex County Council (25 010 436)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions relating to drainage and a culvert running off a neighbouring property. Part of the complaint is late and there are no good reasons to consider it now. And of the part that is not late, there is insufficient evidence of fault which would warrant an investigation. Additionally, Mr X could seek a civil remedy in the courts if he believes the drainage poses a risk to his property.
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East Sussex County Council (25 011 698)
Statement Not upheld Charging 19-Apr-2026
Summary: Mr X complained the Council wrongly told his mother-in-law that she would not need to pay for her care then later asked her to make a significant contribution. We have ended our investigation because the Council has taken action that appropriately remedies any injustice.
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London Borough of Haringey (25 013 389)
Statement Closed after initial enquiries Homelessness 19-Apr-2026
Summary: We cannot investigate this complaint about the Council’s handling of Ms X’s mother’s tenancy. The law does not allow us to investigate the Council’s actions as a landlord of social housing. We will not investigate her complaint about homelessness. Ms X had review and appeal rights to challenge the Council’s decision about her homeless which it was reasonable for her to use.