Decision search
Your search has 55886 results
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Newcastle upon Tyne City Council (25 009 565)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate this complaint about a Council officer’s investigation about Mr X. This is because we are unlikely to achieve any worthwhile outcome by doing so.
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Statement Upheld Special educational needs 27-Feb-2026
Summary: Miss X complained the Council delayed issuing her son’s Education, Health and Care Plan. She also complained about how the Council handled her complaint. We find the Council was at fault for its delays in finalising Miss X’s son’s Education, Health and Care Plan. It was also at fault for its delays in responding to Miss X’s complaint. These faults caused Miss X frustration and uncertainty. The Council apologised to Miss X, confirmed it had implemented a service improvement and offered £150. The Council has agreed to our recommendation to make a higher payment to reflect Miss X’s injustice.
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Lancashire County Council (25 014 974)
Statement Upheld Special educational needs 27-Feb-2026
Summary: We have upheld this complaint about delays in the Education, Health and Care plan process. This is because the Council has accepted fault and offered an appropriate remedy for the injustice caused by the delay. There are no public interest issues remaining to justify investigating.
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West Oxfordshire District Council (25 015 468)
Statement Closed after initial enquiries Enforcement 27-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision not to exercise its enforcement powers against an unauthorised development carried out by the complainant’s neighbour.
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Epping Forest District Council (25 015 528)
Statement Closed after initial enquiries Planning applications 27-Feb-2026
Summary: We will not investigate this complaint that the Council did not properly take into account the impact on Ms X’s property when deciding on planning applications. This is because it is unlikely that we would find fault.
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Spelthorne Borough Council (25 015 718)
Statement Closed after initial enquiries Parking and other penalties 27-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a Penalty Charge Notice. This is because there is not enough evidence of fault and it is reasonable to expect Mr X to appeal against the PCN to a tribunal.
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Test Valley Borough Council (25 016 033)
Statement Closed after initial enquiries Antisocial behaviour 27-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of reports of abandoned vehicles. This is because the claimed injustice is not significant enough to warrant our involvement.
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Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate Mr X’s complaint that the Council is misusing public funds as it contracts with a care home that has allegedly breached restrictive covenants. This is because there is no evidence of a significant personal injustice caused to Mr X.
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London Borough of Hounslow (25 016 152)
Statement Closed after initial enquiries Transport 27-Feb-2026
Summary: We will not investigate this complaint about Mrs X’s complaint about the Council’s decision to refuse her application for a blue badge. There is not enough evidence of fault by the Council to warrant an investigation.
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Rotherham Metropolitan Borough Council (25 016 155)
Statement Closed after initial enquiries Allocations 27-Feb-2026
Summary: We will not exercise discretion to investigate this complaint about tenancy matters and the closing of a housing application in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.