Decision search
Your search has 57541 results
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Nottinghamshire County Council (25 020 894)
Statement Closed after initial enquiries Looked after children 25-May-2026
Summary: We will not investigate this complaint about the Council’s handling of care of the complainant’s children. This is because we could not add to any previous investigation by the Council, any investigation would not lead to a different outcome, and any fault has not caused significant injustice. We will not investigate part of this complaint because it is late and there is no reason why the complainant could not have come to us sooner. We cannot investigate part of this complaint as the court made decisions about care arrangements and the law prevents us from investigating them.
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Chesterfield Borough Council (25 021 089)
Statement Closed after initial enquiries Councillor conduct and standards 25-May-2026
Summary: We will not investigate this complaint about the Council’s handling of a code of conduct complaint against a councillor. There is insufficient evidence of fault in the way the Council considered the matter.
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Essex County Council (25 022 069)
Statement Upheld Special educational needs 25-May-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Haringey (25 022 434)
Statement Closed after initial enquiries Council tax support 25-May-2026
Summary: We will not investigate Ms X’s complaint about her council tax reduction claim. Ms X had a right of appeal to the Valuation Tribunal, and it would have been reasonable to expect her to have used this right.
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Swindon Borough Council (25 022 736)
Statement Closed after initial enquiries Council tax 25-May-2026
Summary: We will not investigate this complaint about payments Ms X made for a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to justify investigation.
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Plymouth City Council (25 022 765)
Statement Closed after initial enquiries Child protection 25-May-2026
Summary: We will not investigate Mr X’s complaint the Council failed to engage with his statutory notices or address his complaints. On one part, the complaint is better placed with the Information Commissioner’s Office. On the other part, there is not enough evidence of fault by the Council.
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Barnsley Metropolitan Borough Council (25 022 838)
Statement Closed after initial enquiries Special educational needs 25-May-2026
Summary: Mrs X complained the Council did not provide the provision detailed in their child’s Education Health and Care Plan and communicated poorly during the Tribunal process. She said this impacted her child’s education and emotional wellbeing. She also complained the Council shared her child’s personal details without her consent. We have ended our investigation because we cannot investigate matters which can be considered by a Tribunal and it is reasonable for Mrs X to take her complaint about data protection to the Information Commissioner’s Office.
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Royal Borough of Kingston upon Thames (25 023 109)
Statement Closed after initial enquiries Private housing 25-May-2026
Summary: We will not investigate Ms X’s complaint about how the Council handled reports of disrepair in her previous privately rented housing. There is insufficient evidence of fault to justify our involvement and in any event any fault did not cause injustice to Ms X.
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Oxfordshire County Council (25 023 363)
Statement Closed after initial enquiries School transport 25-May-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application and appeal for free school transport for her child. There is not enough evidence of fault by the Council to warrant investigation.
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Warrington Council (26 002 222)
Statement Closed after initial enquiries Parking and other penalties 25-May-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. If the complainant has not already done so, it is reasonable to expect them to apply to the Traffic Enforcement Centre to seek to regain their appeal rights, and then to appeal to a tribunal.