Decision search
Your search has 53967 results
-
London Borough of Hillingdon (25 004 303)
Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2025
Summary: We will not investigate Miss X’s complaint, brought by Mrs Y, about the Council not. There is not enough evidence of Council fault in its decision-making process to warrant us investigating. We also cannot achieve the outcome sought from the complaint.
-
Epping Forest District Council (25 005 708)
Statement Closed after initial enquiries Allocations 04-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
West Northamptonshire Council (25 005 910)
Statement Closed after initial enquiries Safeguarding 04-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the conduct of the Council’s social workers in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
Devon County Council (25 008 410)
Statement Closed after initial enquiries Special educational needs 04-Oct-2025
Summary: We cannot investigate Ms X’s complaint about the Council's conduct during an appeal to The First-tier Tribunal (Special Educational Needs and Disability – SEND). We have no jurisdiction to consider a complaint about the Council’s actions during an appeal.
-
Slough Borough Council (24 014 924)
Statement Closed after initial enquiries Allocations 03-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Leeds City Council (25 004 362)
Statement Upheld Special educational needs 03-Oct-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
-
West Northamptonshire Council (25 005 906)
Statement Closed after initial enquiries Homelessness 03-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offers of temporary accommodation under its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
Lancashire County Council (25 005 507)
Statement Closed after initial enquiries Other 03-Oct-2025
Summary: We will not investigate this complaint that the Council is at fault in refusing to involve the complainant in matters relating to his child. This is because the complaint is closely related to matters which have been, or can be, raised in court.
-
Nottinghamshire County Council (25 008 091)
Statement Closed after initial enquiries Special educational needs 03-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for Mr X’s child. There is not enough evidence of fault by the Council, and it was reasonable for Mr X to appeal to the First Tier Tribunal (Special Educational Needs and Disability). Mr X can submit a late appeal to the Tribunal if he thinks the Council did not properly advise him of his appeal rights.
-
Brighton & Hove City Council (24 017 916)
Statement Upheld Refuse and recycling 02-Oct-2025
Summary: Ms X complained the Council wrongly issued her with a Fixed Penalty Notice regarding commercial waste when she does not run a business. Ms X says this has cost her financially, through payment of the penalty and loss of income. She said this also caused her distress. There was fault in the way the Council did not explain its position, did not allow Ms X to explain her position and the complaint handling was poor. This frustrated Ms X and she was put to time and trouble to complain. The Council agreed to refund the penalty notice as it offered, make a financial payment, provide guidance to its staff and review its policy.