Decision search
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South Norfolk District Council (25 014 918)
Statement Upheld Other 23-Dec-2025
Summary: We will not investigate Mr X’s complaint the Council assured him he would not be transferred from the Business Rates List to the Council Tax List, if he suspended his business for one year. This is because Mr X no longer wishes to proceed with his complaint.
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Staffordshire County Council (24 016 139)
Statement Upheld Special educational needs 22-Dec-2025
Summary: Miss X complained the Council poorly managed the process for issuing her child’s Education, Health and Care Plan. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan, poor communication and a delay in issuing responses to Miss X’s complaints. The delays in issuing the final Education, Health and Care Plan impacted B’s access to education during a key transition year. The Council has agreed to apologise to Miss X and make a symbolic payment to remedy the injustice caused.
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Slough Borough Council (24 017 168)
Statement Upheld Special educational needs 22-Dec-2025
Summary: We have found the Council at fault for its delay in issuing Y’s final amended Education, Health and Care Plan following an annual review. This delayed Miss X’s appeal rights, causing her avoidable distress. We have also found fault with the Council for its delay in securing alternative provision when Y stopped attending school. This caused Y to miss 2.5 terms of education. The Council has agreed to remedy the injustice caused.
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Tameside Metropolitan Borough Council (24 021 377)
Statement Upheld Special educational needs 22-Dec-2025
Summary: Miss B complained the Council delayed issuing her son’s education, health and care plan. We found fault which caused distress, uncertainty and delay to appeal rights. The Council has agreed to make a symbolic payment to Miss B to remedy this.
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London Borough of Newham (24 022 392)
Statement Upheld Special educational needs 22-Dec-2025
Summary: The Council delayed issuing an Education, Health and Care Plan for Mr X’s child, Z, and failed to properly handle his complaints. This was fault and caused Mr X frustration and delayed his right of appeal to a tribunal. The Council also failed to ensure Z received all their speech and language sessions. However the Council’s faults did not lead to the injustice claimed, as these sessions were missed in part because Mr X refused the speech and language provision when this was offered.
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Cambridgeshire County Council (24 023 329)
Statement Upheld Special educational needs 22-Dec-2025
Summary: The Council was at fault for significant delay in assessing Miss X’s child’s Education, Health and Care Plan. The delay caused Miss X frustration and uncertainty and meant her child missed out on the special education provision. The Council also failed to properly consider if Miss X’s child needed free school transport. To remedy their injustice, the Council will apologise to Miss X, make symbolic payments and reimburse her fuel costs. It will also issue a staff reminder on free school transport.
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Norfolk County Council (25 001 573)
Statement Closed after initial enquiries Disabled children 22-Dec-2025
Summary: We will not investigate Ms X’s complaint about a lack of support from the Council’s children’s services. It is reasonable for her to request a stage three review under the statutory children’s complaints procedure.
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London Borough of Croydon (25 004 943)
Statement Upheld Refuse and recycling 22-Dec-2025
Summary: Mr X complains the Council failed to collect clinical waste from his property on several occasions. Mr X says this caused him frustration and carers attending his property were stopped from using his drive due to the uncollected waste. We have found fault in the Council’s actions for failing to collect Mr X’s waste. The Council has agreed to issue Mr X with an apology and pay him a financial payment.
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Brighton & Hove City Council (25 005 079)
Statement Closed after initial enquiries Special educational needs 22-Dec-2025
Summary: We will not investigate Mr X complaint about an Education Health and Care Plan transfer. There is insufficient evidence of fault to justify investigating. Mr X has also not suffered significant injustice because of the Council’s actions.
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Hampshire County Council (25 006 535)
Statement Closed after initial enquiries Other 22-Dec-2025
Summary: Miss X complained that the Council refused to provide her with free school meals despite being financially eligible. We have discontinued our investigation because this is a late complaint and there is no good reason to use discretion to investigate.