Decision search
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London Borough of Harrow (25 013 119)
Statement Closed after initial enquiries Parking and other penalties 12-Dec-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice. This is because he could have followed the statutory process and appealed to a tribunal. And it was reasonable to expect Mr X to have followed this process.
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Ashford Borough Council (25 013 122)
Statement Closed after initial enquiries Council tax 12-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s council tax summons and the liability order hearing. This is because we cannot investigate court proceedings
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North Somerset Council (25 013 146)
Statement Closed after initial enquiries Other 12-Dec-2025
Summary: We will not investigate this complaint about the Council losing the complainant’s records of being in foster care. This is because this complaint relates to personal data and is a matter best dealt with by the Information Commissioner’s Office.
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London Borough of Ealing (25 013 162)
Statement Upheld Parking and other penalties 12-Dec-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because we are satisfied with the actions the Council has taken, we could not add to the investigation by the Council, further investigation would not lead to a different outcome and there is no worthwhile outcome achievable by our investigation.
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Rochdale Metropolitan Borough Council (25 014 568)
Statement Closed after initial enquiries School admissions 12-Dec-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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London Borough of Islington (24 014 869)
Statement Upheld Allocations 11-Dec-2025
Summary: Ms X complained about how the Council handled her mother, Ms Y’s, housing case. We found fault because of poor communication about the availability of a property the family viewed for Ms Y, its handling of reassessment requests for supported housing and a lack of consideration of its homelessness duties. This caused Ms X and Ms Y avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make payments to them both. For Ms Y, it will organise a reassessment for extra care sheltered accommodation, consider its homelessness duties and whether it can make a direct offer of accommodation to her.
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Sheffield City Council (24 016 716)
Statement Closed after initial enquiries Enforcement 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s approval of a planning application or its actions following a report of a breach of planning conditions. This is because further investigation is unlikely to find evidence of fault and we could not achieve the outcomes Mr Y and Mrs X seek.
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London Borough of Hammersmith & Fulham (24 016 915)
Statement Upheld Domiciliary care 11-Dec-2025
Summary: Miss X complained the Council wrongly reduced her care hours. We find no fault in the Council’s decision-making. However, we do find fault in the Council’s communication. This caused Miss X avoidable distress, uncertainty and time and trouble. We recommend the Council apologise and makes a payment to Miss X.
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Birmingham City Council (24 017 706)
Statement Upheld Allocations 11-Dec-2025
Summary: Mr B complained that the Council failed to take appropriate action when he was homeless and seeking housing assistance. We find that on several occasions, the Council failed to carry out a housing needs assessment and decide what duty it owed him. This prevented Mr B from joining the housing register. The Council also failed to provide clear information about the documents it needed to support his housing application. These failings caused Mr B significant distress and left him homeless for longer than necessary. The Council has agreed to apologise and make a symbolic payment to Mr B. It has also agreed to make service improvements.
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London Borough of Lewisham (24 018 722)
Statement Upheld Adoption 11-Dec-2025
Summary: Ms X and Mr Y complained about the way the Council dealt with an adoption process. The Council was at fault for failing to consider all their complaints and delaying in completing the complaint procedure. This caused Ms X and Mr Y distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to recognise the injustice caused and complete a new stage two investigation.