Decision search
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Buckinghamshire Council (25 031 695)
Statement Closed after initial enquiries Parking and other penalties 13-Apr-2026
Summary: We will not investigate this complaint about the Council issuing a parking penalty for parking in a dedicated EV parking bay. It was reasonable for Miss X to appeal to the parking adjudicator at the Traffic Penalty Tribunal.
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Reading Borough Council (26 001 163)
Statement Closed after initial enquiries Council tax 13-Apr-2026
Summary: We will not investigate this complaint about the Council not treating Mr X’s household as vulnerable and adapting its recovery of council tax arrears. There is insufficient evidence of fault by the Council.
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Kent County Council (25 005 293)
Statement Closed after initial enquiries Domiciliary care 12-Apr-2026
Summary: We will not investigate Mrs Y’s complaint about the Council’s actions in relation to the care and support of her son. This is because the law does not allow us to investigate matters that were considered as part of court proceedings. We will not investigate the remaining matters for the reasons explained in this statement.
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Statement Upheld Other 12-Apr-2026
Summary: Mrs X complained that the Council had failed to respond to her complaint about children’s services. We found the Council delayed excessively in responding to and remedying her complaint and considered the complaint through the wrong process. This caused Mrs X significant distress and time and trouble. We welcomed the Council’s efforts to remedy the complaint but it has agreed to offer Mrs X the opportunity to complain through the statutory procedure now and improve its procedures for the future.
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Hampshire County Council (25 005 526)
Statement Upheld Alternative provision 12-Apr-2026
Summary: We found the Council failed to provide a written and rationalised decision about whether it should provide Alternative Provision of education for Mr X’s child. This fault caused uncertainty to Mr X and his family. We also found fault with the Council delaying handling of Mr X’s complaint outside its complaint timescales causing frustration to Mr X. The Council agreed to apologise to Mr X and make a symbolic payment for the injustice caused to Mr X and his family.
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Leeds City Council (25 006 105)
Statement Upheld Alternative provision 12-Apr-2026
Summary: The Council delayed completing Miss X’s child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 34 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by 42 weeks after it received the EP advice. The Council was also at fault for failing to maintain oversight of Y’s alternative provision arrangement between 2023 and 2025. These faults caused Miss X and Y distress and delayed Y’s access to the specialist provision and placement specified in the final Plan by two terms. The Council agreed to apologise and make a payment to recognise the injustice the faults caused.
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Buckinghamshire Council (25 006 193)
Statement Upheld Alternative provision 12-Apr-2026
Summary: There was fault by the Council. It failed to properly consider its duty to make alternative educational provision when Mrs X’s child could not go to school; it took too long to secure a school place for him; and it failed to make the provision set out in his Education Health and Care Plan. The Council’s shortcomings caused Mrs X and her son distress and uncertainty, and meant that he missed education. The Council will apologise to Mrs X, make a symbolic payment, and review the complaint so that it can disseminate lessons learned to relevant staff.
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Worcestershire County Council (25 006 694)
Statement Upheld Charging 12-Apr-2026
Summary: There was fault by the Council. The Council failed to send invoices for a service users care to his appointee for over 3 years. This has meant a large debt is now owed to the Council. The Council will remedy the complaint by carrying out a financial assessment to decide if Mr X, who lacks capacity to deal with his finances, has the funds to repay the debt. The Council will either write off the debt or propose a payment plan, depending on the outcome of the re-assessment.
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London Borough of Redbridge (25 006 834)
Statement Upheld Allocations 12-Apr-2026
Summary: Miss X complained the Council did not properly assess and review her housing application and did not respond to her complaint. She says this delayed her rehousing and distressed her. The Council was at fault. It delayed Miss X’s housing application reviews, did not properly conduct one review, delayed telling Miss X the outcome of another and its complaint handling was poor. This distressed Miss X. The Council has agreed to apologise.
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Dudley Metropolitan Borough Council (25 007 904)
Statement Upheld Charging 12-Apr-2026
Summary: Mr X complained the Council wrongly charged Mr Y for a period after he had moved out of a care home, when he was waiting for confirmation he could remove Mr Y’s belongings. We found the Council’s failure to respond to Mr X’s queries and to properly inform him regarding ending the placement at the care home and any potential costs is fault. The length of time taken to send an invoice for these charges is also fault. These faults have caused Mr X and Mr Y an injustice. The Council will apologise and refund the charges for the period after Mr Y left the care home.