Decision search
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Harlow District Council (25 009 481)
Statement Closed after initial enquiries Noise 31-Oct-2025
Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his noise complaints since 2023. Part of the complaint is late. There is not enough evidence of fault to justify our involvement and we are unlikely to achieve a different outcome.
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London Borough of Harrow (25 012 993)
Statement Closed after initial enquiries Other 31-Oct-2025
Summary: We will not investigate this complaint about a Freedom of Information request. We consider it reasonable for Mr X to complain to the Information Commissioner’s Office.
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South Tyneside Metropolitan Borough Council (25 013 063)
Statement Closed after initial enquiries Highway repair and maintenance 31-Oct-2025
Summary: We will not investigate this complaint about tree root damage as it is reasonable to expect the complainant to resort to court action for the compensation she seeks.
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Manchester City Council (25 015 136)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to have appealed against it using the appeal process open to him.
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London Borough of Redbridge (24 017 655)
Statement Upheld Homelessness 30-Oct-2025
Summary: Mr F complains about the Council’s handling of his homelessness. There was some delay and poor communication but the Council has already apologised for this which is an appropriate remedy for the injustice caused. I do not find fault in the rest of the complaint.
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Milton Keynes Council (24 018 294)
Statement Upheld Alternative provision 30-Oct-2025
Summary: Mrs X complained the Council failed to provide alternative provision to her daughter when she could not attend school. We found the Council at fault for not properly considering its duties for alternative provision, causing frustration, distress and missed education. The Council has agreed to apologise, make a symbolic payment to recognise the injustice, and take action to prevent future recurrence of fault.
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Southend-on-Sea City Council (24 018 625)
Statement Upheld Private housing 30-Oct-2025
Summary: The Council was not at fault for how it handled reports about the condition of Ms X’s property or for how it placed restrictions on her contact. The Council was at fault for how it handled some of her requests for re-housing. This meant Ms X had to wait longer than she should have to receive assistance. The Council agreed to apologise, make a payment to Ms X for the uncertainty she experienced as a result of the delays providing homeless assistance and carry out a service improvement.
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Bury Metropolitan Borough Council (24 020 851)
Statement Upheld School transport 30-Oct-2025
Summary: Mrs X complained that the Council had failed to provide a reliable escort to take her disabled son to school, as required. The Council has investigated the complaints and accepted fault. We agree with the Council’s findings, but we considered that there should be a symbolic payment to recognise the avoidable distress and inconvenience caused to the family. The Council has agreed to this. We are therefore closing the complaint.
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London Borough of Redbridge (24 020 904)
Statement Upheld Homelessness 30-Oct-2025
Summary: Mr X complained the Council housed him and his family in unsuitable accommodation and had poor standards of communication and complaint responses. He said this caused significant uncertainty, frustration and distress. We find the Council at fault for housing his family in unsuitable accommodation and some of its communication which caused injustice. We do not find fault with its complaint responses. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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East Lindsey District Council (24 021 457)
Statement Upheld Licensing 30-Oct-2025
Summary: There was no fault in the Council’s decision not to use its licensing enforcement powers, to address a problem with drainage and flooding on a park home site, and the Council is now satisfied the operator is complying with their licence. However, the Council was at fault because it did not maintain an adequate level of contact with the complainant, which caused him frustration. The Council has agreed to formally apologise and offer a small financial remedy to reflect this.