Decision search
Your search has 52042 results
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Sefton Metropolitan Borough Council (24 021 271)
Statement Closed after initial enquiries Council tax 10-Apr-2025
Summary: We will not investigate Mr X’s complaint that the Council delayed reinstating his sole occupier discount on his council tax. There is not enough evidence of fault.
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Spelthorne Borough Council (24 021 413)
Statement Closed after initial enquiries Parking and other penalties 10-Apr-2025
Summary: We will not investigate this complaint about parking penalties because it is late without good reason to exercise discretion to investigate it now.
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Epping Forest District Council (24 021 572)
Statement Closed after initial enquiries Planning advice 10-Apr-2025
Summary: We will not investigate this complaint about the pre-application planning advice the Council provided to the complainant. This is because we are unlikely to find fault.
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Wiltshire Council (24 021 967)
Statement Closed after initial enquiries Councillor conduct and standards 10-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
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Surrey County Council (24 006 832)
Statement Upheld Alternative provision 09-Apr-2025
Summary: Mrs M complains the Council failed to arrange alternative education for her daughter, G, when she became unable to attend school. The Council relied on G’s school to make a referral even though the Council’s inclusion service was aware of problems. The Council has not considered its duty to make alternative arrangements for G’s education despite knowing she has not attended school since March 2024. The Council has agreed to consider its duty and make a symbolic payment to acknowledge the impact of the delay.
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South Ribble Borough Council (24 008 270)
Statement Closed after initial enquiries Allocations 09-Apr-2025
Summary: We will not investigate this complaint the Council did not do enough to relieve Mr X’s homelessness. There is not enough evidence of fault to justify our involvement.
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London Borough of Barnet (24 008 727)
Statement Upheld Allocations 09-Apr-2025
Summary: Miss X complained she was in unsuitable accommodation and the Council made mistakes when offering her a property on three occasions. She also complained about poor communication. Miss X said the Council’s actions distressed her. There was fault in the way the Council delayed completing the suitability review. The Council did not evidence it considered its power to accommodate people during the review. The Council fault caused Miss X uncertainty. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.
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Vale Of White Horse District Council (24 008 749)
Statement Upheld Planning applications 09-Apr-2025
Summary: Miss X complained about the Council’s handling of her planning application. She said she submitted a second application, incurring added costs for reports and assessments, on the Council’s advice, but it would not succeed. Miss X said the Council has accepted this but has only offered to refund some costs. Miss X said the Council fault distressed her and impacted her financially. There was fault in the way the Council gave Miss X incorrect information, causing her additional costs. The Council has agreed to apologise and repay the costs it agreed Miss X incurred due to the Council fault.
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Surrey County Council (24 009 014)
Statement Upheld Special educational needs 09-Apr-2025
Summary: Mrs D complained the Council failed to provide her children with education or with the special educational needs support set out in their education, health and care plans. I have discontinued my investigation into one part of the complaint. We found fault in the other part. The Council has agreed to apologise and make a payment to remedy the loss of education and SEND provision for one of her sons.
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Worthing Borough Council (24 009 140)
Statement Upheld Leisure and culture 09-Apr-2025
Summary: Mrs X complained that the Council has failed to fix the leisure centre doors which do not always open automatically for her as a wheelchair user when using the push pad. There was no fault in the Council’s attempts to fix the door. However, the Council does not have an adequate plan in place for how disabled people can access the leisure centre when the doors break. This has resulted in Mrs X having to wait outside on various occasions for a staff member to let her in which has caused distress and frustration. The Council agreed to apologise, make a symbolic payment and review its Equality Impact Assessment (EIA).