Decision search
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Surrey County Council (25 005 335)
Statement Upheld Disabled children 06-Feb-2026
Summary: The Council was at fault for the way it decided Mrs X’s application and appeal for a Blue Badge for her disabled child. This caused Mrs X injustice. The Council has agreed to make a fresh decision.
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Bath and North East Somerset Council (25 005 654)
Statement Upheld Charging 06-Feb-2026
Summary: Miss X complained the Council has wrongly assessed that she has to pay a significant charge for her care which she cannot afford. She complained the Council is also seeking to recover backdated charges. Miss X says this has led her to cancel the care provider so she is now without any care. In addition Miss X complained the Council failed to ensure care provided by the care provider was adequate or appropriate. We found the errors in the Council’s financial assessment are fault. The failings in the care and support provided by Company Z is also fault. The Council has apologised and made an appropriate offer to remedy the injustice caused.
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London Borough of Lewisham (25 006 077)
Statement Closed after initial enquiries Alternative provision 06-Feb-2026
Summary: We will not investigate this complaint about the education the Council provided because it has offered a suitable remedy and it is reasonable for the complainant to use her right to appeal to the Tribunal.
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Stoke-on-Trent City Council (25 006 279)
Statement Closed after initial enquiries Enforcement 06-Feb-2026
Summary: We will not investigate this complaint about the way the Council considered Mr X’s reports of breaches of planning control, building regulations and noise nuisance. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. Also, we do not consider Mr X has suffered a significant personal injustice because of the Council’s decision to refuse his neighbour’s planning application.
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London Borough of Southwark (25 007 069)
Statement Upheld Homelessness 06-Feb-2026
Summary: Miss F complains the Council moved her to new temporary accommodation but gave her a tenancy agreement that did not include service charges, which it now says she is liable for. We uphold the complaint, as the Council’s tenancy agreement did not include service charges. In its complaint response the Council offered a remedy. That is largely suitable, with the Council’s agreement to our recommendation to make Miss F any new offer of a tenancy via a new temporary accommodation decision. That would give Miss F the right of review on the suitability of the accommodation.
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Wirral Metropolitan Borough Council (25 008 357)
Statement Upheld Special educational needs 06-Feb-2026
Summary: There was delay and fault in implementing provision in an Education, Health and Care Plan. This caused distress and led a child missing out on therapies. The Council has agreed to apologise, reimburse costs, make a symbolic payment for missed provision, and carry out service improvements.
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Oxfordshire County Council (25 009 109)
Statement Closed after initial enquiries Special educational needs 06-Feb-2026
Summary: We will not investigate Mrs X’s complaint about the Council's handling of her child’s Education, Health and Care Plan. Some of the complaint is late but there is also not enough evidence of fault by the Council. Mrs X’s appeals to the Tribunal places much of the complaint outside our jurisdiction with no discretion. We will not look at concerns about complaint handling in isolation.
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Hampshire County Council (25 011 523)
Statement Closed after initial enquiries Other 06-Feb-2026
Summary: We will not investigate this complaint about the way the Council communicated with Mr X about cutting back his hedge from the highway. We consider further investigation will not lead to a different outcome.
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Manchester City Council (25 011 918)
Statement Closed after initial enquiries Council tax support 06-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his mother’s council tax support claim and its response to his recent complaint. Ms X has already appealed to the Valuation Tribunal and we have previously considered a complaint about the Council’s handling of the matter. It is not a good use of public resources to investigate complaints about complaint procedures alone.
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West Northamptonshire Council (25 011 940)
Statement Closed after initial enquiries Allocations 06-Feb-2026
Summary: We will not investigate this complaint about Miss Y’s housing priority as there is insufficient evidence of fault. We will not investigate the complaint about how the Council considered Miss Y’s homelessness application as it is reasonable to expect her to appeal to the county court.