Decision search
Your search has 55414 results
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London Borough of Sutton (24 023 012)
Statement Closed after initial enquiries Special educational needs 05-Jan-2026
Summary: We ended the investigation into Ms X’s complaints about her child Y’s educational and social care provision and about child safeguarding processes. This was because Ms X issued a civil legal claim for the same issues.
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Birmingham City Council (24 023 335)
Statement Upheld Allocations 05-Jan-2026
Summary: Mrs B complained about the Council closing her housing applications. We find that the Council failed to clearly explain which documents she needed to provide with her applications. This caused Mrs B avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has since changed its procedures, assessed Mrs B’s application and offered her compensation. We do not consider any further remedy is necessary.
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Manchester City Council (24 023 475)
Statement Not upheld Building control 05-Jan-2026
Summary: Mr X complains about the way the Council removed a dangerous wall at his property and charged him the costs of the work. We find no evidence of fault in the way the Council dealt with the matter. So, we have completed our investigation.
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Broadland District Council (25 001 111)
Statement Upheld Enforcement 05-Jan-2026
Summary: Mrs X complained the Council failed to take enforcement action regarding alleged breaches of planning conditions in respect of landscaping and tree planting as part of a nearby building development. Mrs X says the Council’s lack of enforcement action caused her significant avoidable frustration and stress. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Mrs X and take steps to prevent a recurrence of the identified fault.
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Luton Borough Council (25 001 736)
Statement Upheld Special educational needs 05-Jan-2026
Summary: Mr and Mrs X complained the Council has failed to amend their son, Y’s, Education, Health and Care Plan within the statutory timescales. Mr and Mrs X say the Council failed to deliver the provision set out in section F of Y’s Education, Health and Care Plan. Mr and Mrs X also complain the Council failed to communicate with them effectively. Mr and Mrs X say this has caused them and their family distress and for Y to miss out on provision. We have found fault in the actions of the Council for delay in completing the annual review process and failing to provide the provision set out in section F. The Council has agreed to write to Mr and Mrs X to apologise and pay them a symbolic payment.
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Wokingham Borough Council (25 002 007)
Statement Upheld Special educational needs 05-Jan-2026
Summary: Miss Y complains the Council delayed in reviewing and amending C’s Education Health and Care Plan which meant that C did not receive the education they needed after they stopped attending school. The Council has accepted that it delayed reviewing the plan and has refunded some of the tuition costs which Miss Y incurred during the period of delay. Following our recommendations, the Council has now agreed to make a further payment to fully remedy the injustice caused to C.
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Surrey County Council (25 002 580)
Statement Upheld Special educational needs 05-Jan-2026
Summary: There was fault by the Council. There were delays organising annual reviews and delay sending the final Education, Health and Care plan after the 2025 annual review. There was delay paying the personal budget but the Council remedied this when considering the complaint during it’s complaints procedure, along with making a payment to remedy its failure to provide the Occupational Therapy in the Education, Health and Care Plan. An additional payment for further failure to provide therapy in the Education, Health and Care plan, along with an apology and a review of procedures remedies the injustice of loss of educational provision and uncertainty to Mrs X and Mr Y.
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Wigan Metropolitan Borough Council (25 002 679)
Statement Upheld Assessment and care plan 05-Jan-2026
Summary: Mr X complains about the Council’s handling of Mr Y’s discharge from hospital. Mr X complains the Council did not properly complete Mr Y’s capacity assessment and arranged an unsuitable discharge care plan. Mr X says this put Mr Y at risk and impacted his physical health. We find no fault with the Council’s handling of the capacity assessment. However, we do find fault with the Council’s decision-making in the discharge care planning process. The Council has agreed to apologise to Mr X and take service improvement action.
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London Borough of Hammersmith & Fulham (25 002 741)
Statement Upheld Homelessness 05-Jan-2026
Summary: Mr X complained the Council delayed assessing his homeless application and in providing him with accommodation and failed to respond to his communications. The Council delayed dealing with the homeless application, delayed providing interim accommodation and failed to respond to communications from Mr X and his representatives. That caused Mr X distress and meant he had to stay in unsafe accommodation longer than he should have. An apology, payment to Mr X, action to address delays and guidance for officers is satisfactory remedy.
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London Borough of Barnet (25 004 101)
Statement Not upheld Refuse and recycling 05-Jan-2026
Summary: Mr X complains the Council has not taken appropriate action to remove bins which block the pavement near his home. We find no fault with the Council.