Decision search
Your search has 55414 results
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Rother District Council (25 000 401)
Statement Not upheld Enforcement 06-Jan-2026
Summary: Mrs X complains the Council has not properly considered taking enforcement action against breaches of planning permission. The Council is not at fault.
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London Borough of Croydon (25 001 034)
Statement Not upheld Assessment and care plan 06-Jan-2026
Summary: I did not find fault with the Council for the support it offered Ms Z through both her care and support plan and safeguarding.
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Gosport Borough Council (25 001 063)
Statement Upheld Homelessness 06-Jan-2026
Summary: Miss Y complained about the Council’s response to her report of disrepair at her private rented accommodation and request for housing assistance. We have found fault, causing injustice, by the Council in its response to the report of disrepair. We have not found fault with its response to the request for housing assistance. The Council has agreed to remedy the injustice caused by apologising and making a payment to recognise the upset caused.
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Lancashire County Council (25 001 482)
Statement Not upheld Looked after children 06-Jan-2026
Summary: The Council was not at fault for the way it responded to Miss X’s concerns about her children’s foster carer’s actions. It investigated the concerns and took appropriate action based on the information available at the time.
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Derbyshire County Council (25 001 691)
Statement Upheld Special educational needs 06-Jan-2026
Summary: Mrs X complained the Council failed to provide her son Y’s school with enough funding to secure the special educational provision in his Education Health and Care Plan, did not meet the statutory timescales when it reviewed the plan, and had poor communication when she raised concerns. She said this meant Y missed a lot of education and caused significant stress and anxiety. We find the Council failed to secure Y’s special educational provision, missed a statutory deadline in the review process and had a poor standard of communication. This caused injustice in the form of missed educational provision, distress and uncertainty. The Council agreed to make a symbolic payment and apologise to remedy the injustice.
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London Borough of Havering (25 002 039)
Statement Closed after initial enquiries Special educational needs 06-Jan-2026
Summary: We cannot investigate Mrs X’s complaint about the Council’s refusal to issue her child an Education Health and Care Plan. This is because Mrs X has used her right of appeal against the Council’s decision.
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Worcestershire County Council (25 002 513)
Statement Upheld Alternative provision 06-Jan-2026
Summary: The Council is at fault for failing to provide alternative provision for Ms X’s child, Y. The Council also failed to produce a final Education, Health and Care (EHC) Plan within the statutory timescales. The Council has already provided an appropriate remedy for the failure to provide alternative provision but it should apologise to Ms X and make a payment to recognise the uncertainty and frustration caused by the EHC Plan delays.
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Royal Borough of Kingston upon Thames (25 003 069)
Statement Upheld Disabled facilities grants 06-Jan-2026
Summary: We found fault with the Council taking 18 months too long to complete the works for Ms X’s Disability Facilities Grant application. The Council agreed to apologise to Ms X and pay her £3,750 for the avoidable distress, difficulty and uncertainty it caused.
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London Borough of Waltham Forest (25 003 700)
Statement Upheld Other 06-Jan-2026
Summary: We will have upheld Mr X’s complaint about an affordable rent incentive. The Council have agreed to resolve the complaint by offering a suitable remedy.
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Surrey County Council (25 003 944)
Statement Upheld Special educational needs 06-Jan-2026
Summary: The Council was at fault for the delay in providing the occupational therapy provision outlined in Mrs X’s child Y’s Education, Health and Care Plan. It was also at fault for failing to properly consider its alternative provision duty when Y’s placement at their school broke down. The Council will apologise and make a symbolic payment to Mrs X to acknowledge the avoidable impact of its faults.