Decision search
Your search has 55414 results
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Wirral Metropolitan Borough Council (25 018 102)
Statement Closed after initial enquiries Other 07-Jan-2026
Summary: We cannot investigate this complaint about a report that the Council presented to a court. The law prevents us from investigating what happens during court proceedings.
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London Borough of Newham (25 018 680)
Statement Closed after initial enquiries Council tax 07-Jan-2026
Summary: We will not investigate this complaint about a student Council tax exemption because there is a right of appeal to a Valuation Tribunal.
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Havant Borough Council (25 019 660)
Statement Closed after initial enquiries Parking and other penalties 07-Jan-2026
Summary: We will not investigate Ms B’s complaint about the Council cancelling her parking permit. This is because there is not enough evidence of fault to justify an investigation.
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South Tyneside Metropolitan Borough Council (25 019 933)
Statement Closed after initial enquiries Parking and other penalties 07-Jan-2026
Summary: We will not investigate this complaint about enforcement action regarding an unpaid parking penalty charge notice as it is reasonable to expect the complainant to ask the court at the Traffic Enforcement Centre to consider her case.
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Royal Borough of Kensington & Chelsea (25 021 690)
Statement Closed after initial enquiries Child protection 07-Jan-2026
Summary: We will not investigate Ms X’s complaint about information the Council presented to a court. The law prevents us from investigating what happens during court proceedings.
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South Gloucestershire Council (25 022 388)
Statement Closed after initial enquiries Other 07-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to keep proper records or to fully respond to Mr X’s subject access request. This is because the Information Commissioner’s Office is best placed to consider this matter.
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Stockport Metropolitan Borough Council (24 023 473)
Statement Upheld Domiciliary care 07-Jan-2026
Summary: There was some fault by the Council in the way it communicated with Ms X about her support hours, and in the number of hours she received. The Council agrees to acknowledge the reduced support and distress Ms X suffered by a payment to her.
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Portsmouth City Council (25 000 196)
Statement Upheld Alternative provision 07-Jan-2026
Summary: There was fault by the Council, because it did not take responsibility for ensuring the complainant’s son had suitable alternative educational provision when he was unable to attend school. The Council has agreed to apologise and offer a financial remedy to remedy the injustice this caused.
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West Lindsey District Council (25 000 676)
Statement Upheld Homelessness 07-Jan-2026
Summary: Mrs X complained on behalf of her husband about the Council’s actions when they became at risk of homelessness. I find no fault in the Council’s actions leading up to the family’s eviction, nor in its actions in trying to secure suitable temporary accommodation. However, I do find fault in the family being placed in hotel accommodation for a total of 23 weeks. We recommend the Council apologises and makes a payment to Mr Y.
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City of Bradford Metropolitan District Council (25 001 509)
Statement Upheld Residential care 07-Jan-2026
Summary: Priority Care Home (the Care Home) which provided services on behalf of the Council was at fault in how it cared for Ms G. The Care Home failed to adequately communicate with Mrs X or other professionals about Ms G’s deteriorating behaviour before giving her notice to leave the Home. This caused Mrs X and Ms G distress and uncertainty. The Council has already apologised to Mrs X for the injustice caused and has ensured the Care Home has carried out some service improvements to prevent recurrence of the fault. The Council agreed to ensure the Care Home now reviews how it communicates with a resident’s Next of Kin/family members going forward.