Decision search
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Isle of Wight Council (24 021 167)
Statement Upheld Other 29-Sep-2025
Summary: We will not investigate this complaint about the Council incorrectly identifying the nearest relative when Mr Y was sectioned under the Mental Health Act. The Council has already apologised to Mr X which is sufficient to remedy the injustice caused by fault.
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Jewish Community Secondary School (24 021 470)
Statement Not upheld School admissions 29-Sep-2025
Summary: Mr X complained about the way the Independent Admissions Appeals Panel conducted the appeal for a school place for his child. We ended our investigation as Mr X’s child was offered a place at the school therefore there was no worthwhile outcome achievable by our investigation.
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London Borough of Southwark (24 021 848)
Statement Upheld Homelessness 29-Sep-2025
Summary: Miss Y complained about the response to her reports of issues at the temporary accommodation the Council provided for her. We have found fault, causing injustice, because of delays by the Council’s agents, for which the Council is responsible, in responding to Miss Y’s reports of issues with the cooker at the accommodation. The Council has agreed to remedy this by apologising to Miss Y and making a payment to reflect the upset caused.
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London Borough of Southwark (24 022 159)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: Miss X complained the Council did not complete a carer’s assessment for her and about how it has handled Miss Y’s care needs. We find the Council at fault for not completing a carer’s assessment for Miss X and for delays in arranging Miss Y’s care, causing uncertainty and frustration. The Council has agreed to apologise, offer Miss X a carer’s assessment and make a payment to recognise the injustice.
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Peterborough City Council (24 022 221)
Statement Closed after initial enquiries Antisocial behaviour 29-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a report of anti-social behaviour. There is not enough evidence of fault to justify our involvement.
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Lancashire County Council (24 022 296)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: Mr X complains about how Lancashire County Council are supporting the care for his grandmother, Mrs Y, specifically they are failing to safeguard her and are biased towards other members of her family. We do not consider Mr X is suitable to represent Mrs Y and therefore we will not investigate this complaint further.
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Birmingham City Council (24 022 363)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to address a barking dog Ms X has complained about. This is because the complaint is about events that took place more than 12 months ago; it would have been reasonable for Ms X to bring this complaint to us sooner.
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Care Worldwide (Bradford) Limited (24 023 091)
Statement Not upheld Residential care 29-Sep-2025
Summary: Miss Y complained the Care Provider wrongly charged her for unnecessary care for Mr X. She says this caused unnecessary distress and financial strain. We find no fault with the Care Provider’s decision making.
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South Gloucestershire Council (24 023 112)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: Mrs E complained on behalf of her son Mr E that the Council’s social care assessments were delayed. And the Council did not agree to their request for a reasonable adjustment. We uphold the complaint because of the delay in the assessment and in checking Mr E’s communication needs. This will have caused Mr E some distress. The Council has agreed to our recommendations to remedy this fault and to review its procedures.
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Bristol City Council (24 023 264)
Statement Upheld Homelessness 29-Sep-2025
Summary: The Council offered Miss B unsuitable accommodation and did not fully take into account her disability, nor act quickly enough when she did not feel safe at her interim accommodation. This meant that Miss B spent time in inaccessible accommodation, and was left distressed, uncertain, and frustrated. The Council will apologise to Miss B, make a payment to her, and review how it records information about accessible interim accommodation.