Decision search
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Essex Partnership University Foundation Trust (24 022 531a)
Statement Closed after initial enquiries Hospital acute services 17-Aug-2025
Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.
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London Borough of Waltham Forest (24 015 775)
Statement Upheld Assessment and care plan 17-Aug-2025
Summary: Ms C complains the Council has not provided support to meet her eligible care needs. The Council is at fault for failing to produce a support plan which identifies what services meet Ms C’s eligible needs. Because of these faults Ms C has the uncertainty that the reablement services offered by the Council will not meet her needs. To remedy the complaint the Council has agreed to apologise to Ms C, produce a support plan, and make service improvements.
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Cambridgeshire County Council (24 018 245)
Statement Upheld Alternative provision 17-Aug-2025
Summary: Ms X complained the Council failed to provide alternative education for her son, Y. We found fault by the Council as it did not properly check what provision was in place for Y even though it was aware of his situation. As a result, Y missed out on education and his welfare suffered. Ms X also experienced stress and financial loss. The Council has agreed to a financial remedy in recognition of the injustice caused to Ms X and Y.
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Southend-on-Sea City Council (24 019 184)
Statement Not upheld Friends and family carers 17-Aug-2025
Summary: Mr X complained the Council did not pay him the correct amount for caring for a child in his care and did not consult him before presenting a support plan to the Court. I have ended the investigation. This is because Mr X is satisfied with the outcome of the first part of his complaint. The second part of his complaint is outside the Ombudsman’s jurisdiction because we cannot investigate complaints about what happened in court.
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Tameside Metropolitan Borough Council (24 019 479)
Statement Upheld Refuse and recycling 17-Aug-2025
Summary: Ms X complained the Council repeatedly failed to collect her household recycling from May 2023 to January 2025. We find the Council at fault for the missed collections, which caused Ms X frustration and inconvenience. The Council has apologised to Ms X, which is a suitable remedy for her injustice. Therefore, we have not recommended anything further.
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North Northamptonshire Council (24 019 628)
Statement Not upheld Building control 17-Aug-2025
Summary: Mr X complained about the Council’s inadequate building control relating to his property. He said this impacted him financially and impacted his mental health. We have discontinued the investigation. This is a late complaint and there is no good reason to exercise discretion to consider this matter now. The Information Commissioner’s Office is better placed to consider concerns about not providing information.
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Buckinghamshire Council (24 022 749)
Statement Closed after initial enquiries Special educational needs 17-Aug-2025
Summary: We cannot investigate Ms X complaint about whether education provision is suitable for her child as she has appealed to the Tribunal.
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West Sussex County Council (25 000 347)
Statement Closed after initial enquiries Disabled facilities grants 17-Aug-2025
Summary: We will not investigate Mrs X’s complaint the Council’s chosen preferred scheme does not consider all the household’s needs and occupational therapist recommendations. This is because there is insufficient evidence of fault.
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Surrey County Council (25 001 286)
Statement Closed after initial enquiries Assessment and care plan 17-Aug-2025
Summary: We will not investigate Ms X’s complaint the Council has not managed her father’s house properly as it left the house to rot and fall into a state of disrepair, and refused to allow her access to the property to manage it. This is because there is insufficient evidence of fault. In addition, Ms X is not a suitable representative to make the complaint on Mr Z’s behalf.
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North Devon District Council (25 001 426)
Statement Closed after initial enquiries Allocations 17-Aug-2025
Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.