Decision search
Your search has 53739 results
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Shropshire Council (25 007 539)
Statement Closed after initial enquiries Council tax 18-Aug-2025
Summary: We will not investigate Mr X’s complaint the Council pursued him for overdue council tax and not another person who is jointly liable. This is because Mr X has the right of appeal to the Valuations Tribunal and because there is insufficient evidence of fault.
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London Borough of Lambeth (25 001 931)
Statement Closed after initial enquiries Allocations 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of his housing application. He says he should be awarded a higher banding priority because he is overcrowded. This is because there is insufficient evidence of fault which would warrant an investigation.
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Harlow District Council (25 001 992)
Statement Closed after initial enquiries Homelessness 18-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his homelessness application as there is insufficient evidence of fault to justify an investigation.
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Sandwell Metropolitan Borough Council (25 002 045)
Statement Closed after initial enquiries Safeguarding 18-Aug-2025
Summary: We will not investigate this complaint about failure to respond to adult social care concerns through its safeguarding process. Although this caused frustration and upset, it is not significant injustice to justify an Ombudsman investigation. The Council responded to concerns through its complaint process, and regularly reviews the care package.
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Staffordshire County Council (25 002 137)
Statement Closed after initial enquiries Charging 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s financial assessment for residential care. This is because there is not enough evidence of fault in the Council’s decision-making. Any delay or lack of clarity did not cause significant enough injustice to justify an investigation.
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Herefordshire Council (25 000 136)
Statement Upheld Homelessness 18-Aug-2025
Summary: We found fault by the Council on Miss Y’s complaint about it failing to move her to suitable alternative accommodation after accepting she was homeless, despite her former abusive partner knowing she remained there. It failed to move her and her large family to suitable accommodation, plan for the possibility of larger families needing larger properties, failed to show it explored the private rental sector, and failed to provide her with the help initially offered. The Council agreed to send her a written apology, pay £3,750 for the distress caused, make £250 monthly payments up to six months until she is suitably rehoused, and explore options for finding her accommodation. It also agreed to find and offer her a suitable property, review how it can make provision for larger families in the future, as well as review/create a procurement policy to increase the supply of larger properties.
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North Lincolnshire Council (24 019 958)
Statement Closed after initial enquiries Assessment and care plan 17-Aug-2025
Summary: Miss G is complaining about the care provided to her mother, Mrs H, by North Lincolnshire Council and Northern Lincolnshire and Goole NHS Foundation Trust in 2024. We will not investigate Miss G’s complaint. This is because an investigation by the Ombudsmen would be unlikely to add to the work the Trust has already undertaken to investigate Miss G’s concerns.
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Northern Lincolnshire & Goole NHS Foundation Trust - Scunthorpe General Hospital (24 019 958a)
Statement Closed after initial enquiries Hospital acute services 17-Aug-2025
Summary: Miss G is complaining about the care provided to her mother, Mrs H, by North Lincolnshire Council and Northern Lincolnshire and Goole NHS Foundation Trust in 2024. We will not investigate Miss G’s complaint. This is because an investigation by the Ombudsmen would be unlikely to add to the work the Trust has already undertaken to investigate Miss G’s concerns.
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Wiltshire Council (25 001 432)
Statement Closed after initial enquiries Safeguarding 17-Aug-2025
Summary: We will not investigate this complaint about a lack of support during Mr X’s childhood and the Council’s handling of his housing and adult social care. This is because the matters have already been considered in court.
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Essex County Care Limited (24 022 531)
Statement Closed after initial enquiries Residential care 17-Aug-2025
Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.