Decision search
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London Borough of Barking & Dagenham (25 000 966)
Statement Upheld Assessment and care plan 09-Jan-2026
Summary: Mr X complains on behalf of his son, Mr Y, that the Council wrongly reduced his care package and did not include his privately arranged weekend care as a disability-related expense. We found fault in the Council’s decision-making process. The Council also delayed issuing an appeal decision. This is fault. This caused Mr Y to pay more for his care and caused undue distress. The Council agreed to apologise to Mr X and Mr Y, offset any monies against the debt on Mr Y’s client account and pay the recommended financial remedy. It should also review Mr Y’s care plan and supported hours.
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Birmingham City Council (25 001 135)
Statement Upheld School transport 09-Jan-2026
Summary: There was fault in the way the Council decided to offer a bus pass as its free home to school transport offer for a journey over 3 miles to an ‘eligible’ pupil. It failed to assess whether the pupil, who has special educational needs, could manage the journey independently and wrongly put responsibility on the parent to accompany the child. This caused distress, inconvenience and financial loss to the family. The Council has agreed to apologise, reimburse taxi costs and make service improvements.
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West Northamptonshire Council (25 002 150)
Statement Upheld Special educational needs 09-Jan-2026
Summary: Miss X complained the Council failed to provide her child, Y, with special educational provision when she was unable to attend school and it delayed in completing a review of Y’s Education, Health and Care Plan. We find the Council at fault for a delay in completing the annual review and for failing to consider its duty to provide the special educational provision detailed in Y’s Education, Health and Care Plan. This caused Y and Miss X distress, uncertainty and frustration, delayed Miss Y’s right to appeal and impacted Y’s access to education. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Surrey County Council (25 002 392)
Statement Upheld Special educational needs 09-Jan-2026
Summary: The Council failed to provide Speech and Language and Occupational Therapies along with specialist equipment for Mrs X’s child, Y. This should have been provided as it was set out in Y’s Education, Health and Care Plan. The Council has accepted fault, apologised and paid Mrs X a suitable financial remedy.
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Coventry City Council (25 002 576)
Statement Upheld Special educational needs 09-Jan-2026
Summary: We found fault with the Council delaying outside the statutory timescales in completing the Education, Health and Needs Care Plan assessment by two months causing frustration and uncertainty to Ms X. We also found fault with the Council failing to suitability consider its Section 19 duty to Ms X’s child from October 2024 to the end of April 2025. This caused Ms X’s child to miss a suitable education. The Council agreed to pay Ms X £200 for the delays and £1,800 for the missed education in recognition of the injustice the Council’s fault caused.
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London Borough of Brent (25 004 810)
Statement Upheld Council tax 09-Jan-2026
Summary: Mrs X complains the Council closed her Council Tax account in 2015, refunded her some of the money she paid and told her her landlord was liable for the payments. Mrs X complains the Council then later billed her for Council Tax payments between 2013 and 2022. Mrs X says the Council took legal action to recover the costs without notifying her. Mrs X says this caused her a great deal of distress and she has incurred a debt of around £9,000. We have found the Council at fault for failing to act sooner on information regarding Mrs X’s property which impacted on the Council Tax due. The Council has agreed to waive the 2022/2023 Council Tax payments in addition to the amount it has already waived.
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Sheffield City Council (25 004 908)
Statement Closed after initial enquiries Other 09-Jan-2026
Summary: We cannot investigate this complaint about the Council’s failure to maintain a hedge. The law says we cannot investigate the actions of a social housing landlord in the management of its estates and tenants.
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Sheffield City Council (24 023 387)
Statement Upheld Domiciliary care 09-Jan-2026
Summary: I find fault in the care provided by a care provider acting on behalf of the Council. The Council has agreed to provide a remedy.
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Sandwell Metropolitan Borough Council (25 011 854)
Statement Closed after initial enquiries Enforcement 08-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of planning enforcement and building control matters related to extensions constructed by the complainant’s neighbour. There is insufficient evidence to conclude that fault by the Council has affected the outcome.
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London Borough of Barking & Dagenham (25 012 072)
Statement Closed after initial enquiries Parking and other penalties 08-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s representations against a Penalty Charge Notice. This is because it would have been reasonable to expect Miss X to wait to hear from the Traffic Enforcement Centre at Northampton County Court and then make a late witness statement or statutory declaration.