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Bournemouth, Christchurch and Poole Council (24 006 939)
Statement Upheld Alternative provision 22-Apr-2025
Summary: We have found the Council at fault for the delay in securing alternative education provision for Miss X’s daughter when she could not attend school. This caused her to miss a half term of education. The Council has agreed to apologise and make Miss X a payment in recognition of the missed education.
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Wakefield City Council (24 010 874)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision to issue a Community Infrastructure Levy Demand Notice. The complainant has appealed to the Planning Inspector against the Demand Notice which takes the matter outside our jurisdiction.
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London Borough of Newham (24 018 860)
Statement Closed after initial enquiries Council tax 22-Apr-2025
Summary: We will not investigate this complaint about the liability for council tax and the dispute about the arrears on an account. This is because the complaint is late and there is no good reason to exercise discretion.
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London Borough of Lambeth (24 008 427)
Statement Upheld Homelessness 21-Apr-2025
Summary: Miss X complained that the Council did not deal properly with her homelessness application. The Council delayed providing temporary accommodation, did not complete a suitability review, did not provide suitable accommodation and did not provide a proper complaint response. Miss X suffered delay and uncertainty. The Council should apologise to Miss X, pay Miss X £1750, review its processes and provide guidance to staff.
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Coventry City Council (24 008 640)
Statement Upheld Homelessness 21-Apr-2025
Summary: Mr X complains the Council failed to consider his medical conditions when reviewing his housing application. We find fault with the Council for failing to communicate effectively with him. We have agreed a symbolic payment for the frustration and distress caused.
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London Borough of Sutton (24 008 656)
Statement Upheld Special educational needs 21-Apr-2025
Summary: On behalf of her daughter, K, Mrs B complained the Council failed to complete an annual review and provide the provision detailed in her daughters Education, Health and Care Plan. We have found the Council at fault for a delay in issuing the final Education, Health and Care Plan and a delay in transferring the Education, Health and Care Plan to a new Council. This caused distress, frustration and uncertainty for K and Mrs B. The Council has agreed to apologise and make a symbolic payment to K and Mrs B to remedy the injustice caused.
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Southampton City Council (24 009 554)
Statement Upheld Charging 21-Apr-2025
Summary: On behalf of his mother, Mrs B, Mr Z complained about the way the Council handled Mrs B’s care charges following a change to her financial circumstances in November 2022. We have found the Council at fault for failing to recalculate Mrs B’s care charges to include the agreed discretionary disregard of her property. This has caused the family distress, frustration and uncertainty. The Council has agreed to apologise and provide Mr Z an updated breakdown of Mrs B’s care charges.
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Statement Upheld Special educational needs 21-Apr-2025
Summary: Miss X complained the Council delayed issuing her child, Y’s, Education, Health and Care Plan. She says this resulted in Y missing out on a suitable education and their special educational needs provision. The Council delayed issuing Y’s Plan and delayed Miss X’s right of appeal to the SEN Tribunal. This was fault. The Council has agreed to apologise to Miss X and make a payment to remedy the impact of its actions.
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Devon County Council (24 011 453)
Statement Not upheld Transport 21-Apr-2025
Summary: Miss X complained the Council failed to properly consider her blue badge applications under the hidden disabilities criteria. She said this negatively impacts her due to the anxiety and stress she experiences when travelling. We did not find the Council at fault for how it decided to decline her applications.
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Cumberland Council (24 011 491)
Statement Upheld Safeguarding 21-Apr-2025
Summary: Mr and Mrs X complained the Council failed to inform them of the outcome of a safeguarding investigation, which caused them distress and uncertainty. The Council has accepted fault and apologised. This is appropriate to remedy the injustice caused. The Council also delayed responding to their complaints, which was fault and this caused them further uncertainty. The Council has agreed to apologise and make a service improvement.