Decision search
Your search has 54045 results
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London Borough of Hillingdon (24 009 135)
Statement Upheld Other 30-Sep-2025
Summary: Mr X complained about the Council’s failure to take prompt and effective enforcement action to prevent the anti-social activities of a neighbouring business. We found the Council to be at fault because it allowed the case to drift and there was poor communication with Mr X. To remedy his frustration and distress, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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London Borough of Enfield (24 019 488)
Statement Closed after initial enquiries Homelessness 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because further investigation would not lead to a different outcome.
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Manchester City Council (24 020 850)
Statement Upheld Refuse and recycling 30-Sep-2025
Summary: Mr X complained the Council repeatedly missed waste collections from his property and failed to deal with reports of fly-tipping and stolen bins, causing frustration and distress. We found the Council at fault, and it agreed to apologise and make payments for the distress it caused. We also found the Council should act to improve its processes and internal communication.
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Knowsley Metropolitan Borough Council (24 023 281)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of matters involving his child. The law prevents us from investigating anything that is or has been the subject of court proceedings. For matters not related to court proceedings further investigation would not lead to a different outcome.
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Manchester City Council (24 023 362)
Statement Upheld School transport 30-Sep-2025
Summary: Miss X complained about the Council’s decision not to provide her with son with home to school transport. We find the Council was at fault for failing for consider Miss X’s son’s ability to walk to school. This has caused Miss X uncertainty and frustration. The Council has agreed to apologise to Miss X and rehear her stage two appeal with a different panel.
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Leicestershire County Council (25 000 169)
Statement Closed after initial enquiries Traffic management 30-Sep-2025
Summary: We will not investigate Mrs X’s complaint about traffic calming measures. This is because the complaint is late.
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Test Valley Borough Council (25 000 334)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action regarding Mrs X’s neighbour and the condition of their gardens. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Merton (25 001 181)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We cannot investigate this complaint about the Council’s actions as an appointed deputy of Ms X’s property and affairs. We also cannot investigate any matters in relation to the housing association. This is because it is not in our jurisdiction.
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Gloucestershire County Council (25 001 580)
Statement Closed after initial enquiries Charging 30-Sep-2025
Summary: We will not investigate Ms X complaint about charging for adult social care because there is insufficient evidence of fault to justify our involvement.
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London Borough of Ealing (25 003 295)
Statement Upheld Charging 30-Sep-2025
Summary: We have upheld Ms X’s complaint about the Council’s delay in assessing her mother, Mrs Y’s, contribution towards her care costs. The Council has agreed to take appropriate steps to remedy the uncertainty caused.