Decision search
Your search has 55414 results
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Green Lane Care Centre (25 010 204)
Statement Closed after initial enquiries Residential care 09-Jan-2026
Summary: We cannot investigate this complaint as it is outside our jurisdiction. Mr X’s care was arranged and funded by the NHS and so the complaint can be investigated by the Health Services Ombudsman.
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Royal Borough of Greenwich (25 010 340)
Statement Closed after initial enquiries Allocations 09-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision that Miss X can no longer bid for properties. There is insufficient evidence of fault to justify an investigation.
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London Borough of Islington (25 010 484)
Statement Upheld Charging 09-Jan-2026
Summary: We will not investigate this complaint about charges for adult social care. We could not add to the investigation the Council has already done and are satisfied with the actions taken by the Council when considering Miss Y’s complaint.
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North Northamptonshire Council (25 010 502)
Statement Closed after initial enquiries Council house sales and leaseholders 09-Jan-2026
Summary: We will not investigate Miss X’s complaint about how the Council handled her right to buy her home. This is because Miss X could reasonably have used her right to go to Court.
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London Borough of Wandsworth (25 010 775)
Statement Closed after initial enquiries Other 09-Jan-2026
Summary: We cannot investigate X’s complaint about a school’s actions or the Council’s investigation into the school’s complaint response. It is reasonable to expect X to have complained to us earlier about a Council safeguarding investigation in December 2023.
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Brighton & Hove City Council (25 011 025)
Statement Closed after initial enquiries Parking and other penalties 09-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for her to take the matter to the Traffic Enforcement Centre at Northampton County Court.
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London Borough of Hounslow (25 011 253)
Statement Closed after initial enquiries Other 09-Jan-2026
Summary: We will not investigate this complaint about a covenant inserted into a property title linked to a right to buy sale as there is insufficient evidence of fault causing injustice to the complainant.
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Salford City Council (25 011 272)
Statement Closed after initial enquiries Assessment and care plan 09-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of an adult social care referral. We could not add to the investigation the Council has already carried out, and the Information Commissioner’s Office is better placed to consider the part that relates to data accuracy.
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Northumberland County Council (25 011 283)
Statement Closed after initial enquiries Child protection 09-Jan-2026
Summary: We will not investigate Mr X complaints the Council has ignored his safeguarding concerns about his child. There is not enough evidence of fault in the Council handling to justify our involvement. It would also be reasonable for Mr X to return to court if he wants changes to the care and contact arrangements for his child.
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Royal Borough of Kingston upon Thames (25 011 306)
Statement Upheld Disabled facilities grants 09-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse to replace the complainants walk in shower with a standard bath. The Council remedied the injustice when it investigated the complaint. We cannot add to the previous investigation by the Council.