Decision search
Your search has 54045 results
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Royal Borough of Kingston upon Thames (25 007 962)
Statement Closed after initial enquiries Noise 01-Oct-2025
Summary: We will not investigate Ms Z’s complaint about how the Council has handled her noise complaints since 2023. Part of the complaint is late. There is not enough evidence of fault and an investigation would be unlikely to lead to a different outcome.
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Hereford & Worcester Fire & Rescue Service (25 011 715)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We will not investigate this complaint that members of the Fire Service stalked him. Further investigation would not lead to a different outcome.
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Devon County Council (25 012 143)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate this complaint that a civil enforcement officer gave incorrect advice as it is unlikely we will find fault causing an injustice to the complainant and we cannot achieve the outcome he seeks.
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Cheshire East Council (25 012 196)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal. Further, there is a remedy available through the courts and insufficient evidence of fault by the Council.
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North Northamptonshire Council (25 012 231)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is insufficient injustice to warrant investigation.
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Essex County Council (25 013 215)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate Mr B’s complaint about Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
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London Borough of Enfield (24 014 891)
Statement Upheld School transport 30-Sep-2025
Summary: Mr X complained the Council accepted his daughter, Y, for school transport, but made him arrange it and escort her. He said he did not agree to this. Mr X said this impacted him financially and affected his mental health. There was fault in the way the Council required Mr X to have a personal travel budget and required him to escort Y. This frustrated and distressed Mr X. The Council should apologise, make a financial payment and provide transport and an escort for Y.
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Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss X complained the Council did not provide her child with full time education and failed to meet statutory time frames. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council will a payment to remedy the injustice.
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St Albans City Council (24 019 295)
Statement Closed after initial enquiries Noise 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s investigation into an alleged statutory nuisance from a neighbouring business. This is because there is not enough evidence of fault to justify investigating.
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Sefton Metropolitan Borough Council (24 000 821)
Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss B complained the Council failed to provide the special educational provision detailed in her daughter, Y’s, Education, Health and Care Plan. We find the Council at fault for the way it handled Miss B’s complaints. The faults caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise for the injustice caused by the delays in complaint handling.