Decision search
Your search has 51937 results
-
Cheshire East Council (24 010 821)
Statement Upheld Charging 14-Apr-2025
Summary: Mr Y complained about the Council’s delay in telling his late mother, Mrs Z, about her care charges and that it calculated her charges incorrectly. The Council was at fault for significant delay. There was no fault in the way it calculated the care charges. The Council has agreed to apologise to Mr Y and make a payment to acknowledge the frustration and uncertainty he was caused. It has also agreed to review the way its finance and social work teams communicate to prevent similar delays in future.
-
Mid Devon District Council (24 011 809)
Statement Upheld Enforcement 14-Apr-2025
Summary: Mr X complained the Council failed to take appropriate action to enforce a breach of planning control relating to the provision of footpaths on a residential development. We found fault by the Council due to delay which caused Mr X frustration. We consider the agreed action of an apology and commitment to keep Mr X advised as appropriate of progress provides a suitable remedy.
-
Swindon Borough Council (24 012 266)
Statement Closed after initial enquiries Noise 14-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council granting planning permission for a nursery playground near his property, nor how it investigated noise from the site and advised of its powers. There is not enough evidence of Council fault in its planning or noise investigation processes to justify an investigation.
-
London Borough of Hillingdon (24 012 809)
Statement Upheld Assessment and care plan 14-Apr-2025
Summary: Ms C complained about the Council’s poor communication and delay to arrange support at a day centre for her daughter (Ms X) as set out in her care and support plan. The Council accepted it was at fault and apologised. We found the Council’s apology was not enough to remedy the injustice this caused Ms C and Ms X. The Council will make symbolic payments to acknowledge the injustice it faults caused.
-
London Borough of Sutton (24 013 353)
Statement Closed after initial enquiries Charging 14-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council imposing a limit on disability related expenses in her financial assessment. This is because there is insufficient evidence of fault.
-
Wokingham Borough Council (24 005 266)
Statement Upheld Charging 14-Apr-2025
Summary: Mr X complained that the Council’s commissioned care provider misled him about the fees for his mother’s care. The Council’s care provider has subsequently restored the original fee level. The Council has also agreed to offer Mr X a symbolic payment in recognition of the frustration he was caused, and the time and trouble caused by its actions.
-
London Borough of Wandsworth (24 014 941)
Statement Closed after initial enquiries Assessment and care plan 14-Apr-2025
Summary: Mr X complains about the way London Borough of Wandsworth and South West and St George’s Mental Health NHS Trust detained him in hospital for mental health treatment. We will not investigate Mr X’s complaint. We are unlikely to find fault in the way Mr X was assessed before being detained. There is another organisation who is more suitable to consider the rest of his complaint.
-
South West London & St. Georges Mental Health NHS Trust (24 014 941a)
Statement Closed after initial enquiries Mental health services 14-Apr-2025
Summary: Mr X complains about the way London Borough of Wandsworth and South West and St George’s Mental Health NHS Trust detained him in hospital for mental health treatment. We will not investigate Mr X’s complaint. We are unlikely to find fault in the way Mr X was assessed before being detained. There is another organisation who is more suitable to consider the rest of his complaint.
-
City of Doncaster Council (24 015 028)
Statement Not upheld Building control 14-Apr-2025
Summary: Ms X complained the Council issued a completion certificate for her new- build property which she has since discovered does not satisfy the building regulation requirements. We found there is no evidence of fault on the part of the Council.
-
Cheshire East Council (24 015 482)
Statement Closed after initial enquiries Charging 14-Apr-2025
Summary: We will not investigate this complaint about charges for adult social care. There is not enough evidence of fault or significant injustice to justify our involvement. It is also unlikely we would add to what the Council said or reach a different outcome.