Decision search
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Dudley Metropolitan Borough Council (24 021 795)
Statement Not upheld Allocations 12-Jan-2026
Summary: The Council considered all the information available to it and awarded Mr X a housing priority in line with its allocations policy. The Council was not at fault.
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Leeds City Council (24 022 215)
Statement Upheld Alternative provision 12-Jan-2026
Summary: We have ended our investigation and uphold Miss X’s complaint about her son, Y missing education. During the investigation, the Council offered a suitable remedy for the injustice caused to Miss X and Y.
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Barchester Healthcare Homes Limited (24 022 879)
Statement Upheld Residential care 12-Jan-2026
Summary: The Care Provider failed to update Mrs Y’s care plan to reflect a change in her care needs around continence. There was also a failure to ensure Mrs Y saw a chiropodist regularly. This caused avoidable distress for which the Care Provider has apologised, completed staff training and introduced a new policy around continence care. This action is appropriate and so there is no need for us to make any recommendations. We did not uphold complaints about poor oral care or a failure to obtain treatment for a urine infection.
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Hampshire County Council (25 001 375)
Statement Upheld Safeguarding 12-Jan-2026
Summary: Mrs X complained the Council delayed in carrying out transition planning for Miss Y and failed to carry out adequate Care Act assessments. Mrs X also complained the Council delayed in providing a support plan for Miss Y’s which meant she was left without adequate care and support. We found the Council’s failings and delays in the transition process and in completing appropriate assessments and support plans are fault. These faults left Miss Y without appropriate care and support and caused significant uncertainty, distress and upset for Miss Y and her family. The Council will apologise and make payments to Mrs X and Miss Y and review its processes.
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West Northamptonshire Council (25 002 269)
Statement Upheld Allocations 12-Jan-2026
Summary: Miss X complained how the Council handled her housing application. She says it failed to take proper account of her partner’s medical information and his circumstances. We find the Council was at fault for its failure to ask Miss X for clarification when it received contradictory information about the gender of her children. This caused Miss X frustration and upset. The Council apologised to Miss X, activated her housing application and backdated her registration date. This is sufficient to remedy her injustice. We do not recommend anything further.
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Leeds City Council (25 003 386)
Statement Not upheld Building control 12-Jan-2026
Summary: Mr X complained Council building control inspectors failed to carry out enough inspections of extensions, failed to follow up on issues identified, failed to keep satisfactory records and failed to complete a final inspection. There is no fault by the Council.
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Southampton City Council (25 003 717)
Statement Not upheld Noise 12-Jan-2026
Summary: Mr X complained about the Council’s response to his reports of excessive noise and a planning breach relating to premises close to his home. We have not found fault by the Council.
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Nottinghamshire County Council (25 004 300)
Statement Upheld Special educational needs 12-Jan-2026
Summary: We upheld a complaint that the Council delayed in issuing Mrs C’s daughter with an updated Education, Health and Care Plan. We also found delay in the Council identifying suitable education provision for her daughter. Mrs C suffered an injustice because of the resulting distress and her daughter suffered an injustice because of the loss of education provision. The Council accepted these findings and at the end of this statement we set out what action it agreed to take to remedy that injustice.
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Wirral Metropolitan Borough Council (25 005 399)
Statement Upheld Special educational needs 12-Jan-2026
Summary: Mrs X complained the Council failed to provide suitable education for her son for the academic year which commenced in September 2024. She says he lost out on education because of this issue. We found the Council at fault, which caused Mrs X and her son injustice. The Council agreed to apologise and make payment to remedy the injustice caused.
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Statement Upheld Special educational needs 12-Jan-2026
Summary: Mr X complained that after moving into the Council’s area, it failed to provide his child, Y, with suitable education or alternative provision. We have ended our investigation because the Council has already provided an appropriate remedy.