Decision search
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Newcastle upon Tyne City Council (25 012 317)
Statement Closed after initial enquiries Council house sales and leaseholders 03-Nov-2025
Summary: We will not investigate this complaint about delay and the valuation of Mr X’s home in the ‘right to buy’ process. Mr X could reasonably have taken any dispute about the valuation to the District Valuer. The Council’s apology for the delays is enough remedy for that point.
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London Borough of Haringey (25 012 527)
Statement Closed after initial enquiries Council tax 03-Nov-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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London Borough of Enfield (25 012 646)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2025
Summary: We will not investigate this complaint about housing benefit payments because the complaint is out of time.
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Harlow District Council (25 013 047)
Statement Closed after initial enquiries Councillor conduct and standards 03-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s concerns about the conduct of councillors or her complaint about the terms of an allotment agreement. This is because parts of the complaint are late. It is unlikely we would find fault in relation to the remaining issues complained about.
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Bedford Borough Council (25 014 002)
Statement Closed after initial enquiries Elections and electoral register 03-Nov-2025
Summary: We will not investigate Mr X’s complaint that the Council has not complied with data protection law in respect of his request for it to change his record on its electoral register. This is because this is best dealt with by the Information Commissioner’s Office.
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Canterbury City Council (25 016 420)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: We will not investigate this complaint that the Council did not require a parish council to provide information Mr X had requested from it. This is because it is unlikely we will find fault by the Council.
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Newark & Sherwood District Council (25 016 470)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: We cannot investigate Mr B’s complaint about the Council damaging his property when it undertook work to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Devon County Council (25 016 483)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: We will not investigate this complaint that the Council has failed to act in respect of fraud involving public funds as this matter is outside our legal remit as it impacts all or most of the people in the Council’s area.
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London Borough of Barnet (25 016 504)
Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a Council owned tree. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Enfield (24 016 501)
Statement Upheld Homelessness 02-Nov-2025
Summary: The Council failed to provide Miss X homelessness accommodation when it should have done and when it did house Miss X, the accommodation was unsuitable. This meant Miss X accrued debt she should not have and has remained in accommodation which does not meet her needs as a Disabled person. Other fault by the Council caused Miss X avoidable frustration and uncertainty. The Council will apologise to Miss X, make a symbolic payment and take action to prevent similar fault in future.