Decision search
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Wokingham Borough Council (25 004 204)
Statement Closed after initial enquiries Highway repair and maintenance 04-Aug-2025
Summary: We will not investigate this complaint about damage to Mr X’s car caused by a highway defect because the Council’s payment of the claim is a sufficient remedy and it is unlikely that further investigation would achieve significantly more for Mr X.
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City of Doncaster Council (25 004 453)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.
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West Sussex County Council (24 011 060)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mr X complained his child Y did not receive educational provision from April 2023. Most of Mr X’s complaint is outside our remit because there was a right of appeal to the SEND Tribunal against the school placement the Council named on Y’s Education, Health and Care Plan of July 2023. School A offered to provide individual tuition at an off-site building in April 2023, which Mr X refused. So we did not uphold the complaint about a lack of education for Y. There was a two-week delay in amending Y’s Plan after an emergency annual review meeting. This was fault, but it did not cause significant injustice.
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Wakefield City Council (24 012 296)
Statement Upheld Alternative provision 03-Aug-2025
Summary: Miss X complained the Council failed to ensure her child D received suitable alternative education when out of school and delayed in reviewing their Education, Health, and Care Plan. There was no fault in how the Council considered its duty to provide alternative education. However, it did delay a review of D’s Education, Health, and Care Plan which caused Miss X distress. Miss X also complained the Council ended D’s Child in Need Plan when she felt the family still needed support. There is not enough evidence of fault to justify the Ombudsman investigating this issue further. However, the Council was at fault because it failed to consider Miss X’s complaint about this via the statutory complaints procedure for children’s social care services, which caused Miss X avoidable time and trouble. The Council agreed to apologise, pay a financial remedy, and issue reminders to its staff.
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Royal Borough of Kensington & Chelsea (24 013 003)
Statement Upheld Homelessness 03-Aug-2025
Summary: Ms X complains about the way the Council handled her homelessness application. We find fault with the Council for delay and poor communication. We have recommended a payment to Ms X for the frustration and distress caused and service improvements to ensure it does not reoccur.
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Bath and North East Somerset Council (24 014 586)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mrs X complained that the Council failed to complete an Education, Health and Care needs assessment for Y within statutory deadlines and failed to provide alternative provision while she was out of school. We find the Council at fault for delays, causing uncertainty and distress for Mrs X and Y. The Council has agreed to apologise and make a payment to recognise the injustice.
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Wirral Metropolitan Borough Council (24 015 473)
Statement Not upheld Special educational needs 03-Aug-2025
Summary: Miss X complained that the Council failed to secure provision listed in Y’s Education, Health and Care Plan between September 2023 and November 2024. We do not find the Council at fault.
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London Borough of Enfield (23 011 272)
Statement Upheld Allocations 03-Aug-2025
Summary: Miss X complained about the Council’s actions in relation to her housing. We found fault because the Council failed to consider aspects of Miss X’s case in a timely or adequate manner. It also failed to investigate her complaints within the timeframe it should. This caused Miss X avoidable distress and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Miss X, and issue reminders and share guidance with relevant officers.
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London Borough of Bromley (24 016 240)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mrs X complained that the Council failed to secure the provision set out in Mr Y’s Education, Health and Care Plan and failed to review the plan within statutory time limits. We find the Council at fault for not securing all the provision and for delays in completing a review of the plan. The Council has agreed to apologise and make a payment to recognise the injustice.
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London Borough of Lewisham (24 016 684)
Statement Closed after initial enquiries Special educational needs 03-Aug-2025
Summary: We cannot investigate Ms M’s complaint about her son’s education because Ms M has appealed to the SEND Tribunal about the same matter.