Decision search
Your search has 55503 results
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Transport for London (25 026 257)
Statement Closed after initial enquiries Parking and other penalties 16-Feb-2026
Summary: We will not investigate this complaint about the Authority’s enforcement of a penalty charge notice for nonpayment of a tunnel charge as Mr X can ask the court at the Traffic Enforcement Centre to consider his case.
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London Borough of Bexley (25 026 678)
Statement Closed after initial enquiries Parking and other penalties 16-Feb-2026
Summary: We will not investigate how the Council responded to Mr X’s complaint about its parking enforcement practices as Mr X is not caused a level of injustice, from the alleged Council fault, significant enough to warrant our further involvement.
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London Borough of Newham (25 026 720)
Statement Closed after initial enquiries Parking and other penalties 16-Feb-2026
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Miss X to appeal against it to the independent tribunal.
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Cumberland Council (25 027 222)
Statement Closed after initial enquiries Other 16-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of an insurance claim as any fault has not caused the complainant a level of injustice that would warrant our further involvement.
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Liverpool City Council (25 011 492)
Statement Closed after initial enquiries School admissions 14-Feb-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her application for a school place. Any issues Miss X wants to raise about the way the Council dealt with her application are best considered under the appeals process. The Council offered an alternative place as it was required to do and there is not enough evidence of fault in its decision not to place Miss X’s child using its Fair Access Protocol.
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Statement Closed after initial enquiries Other 14-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision to issue a fixed penalty notice for unauthorised absence from a school. This is because it concerns a matter which could reasonably have been considered in court.
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London Borough of Camden (23 010 375)
Statement Not upheld Enforcement 13-Feb-2026
Summary: We will not investigate Ms X’s complaint that the Council failed to consider residents views before approving a planning application, did not consult her before approving the construction management plan and has failed to take enforcement action. There is not enough evidence of fault to justify an investigation.
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Wigan Metropolitan Borough Council (24 013 835)
Statement Upheld Special educational needs 13-Feb-2026
Summary: Mrs X complained about delays by the Council in providing her child, Y, with a suitable education when they could not attend school. We found the Council at fault for failing to provide Y with a suitable education and for not meeting legal deadlines in the Education, Health and Care Plan review process. The Council has agreed to apologise and make a payment to Mrs X to recognise her distress. It has also agreed to make improvements to its service to prevent the same faults happening to others.
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London Borough of Barnet (24 013 932)
Statement Upheld Assessment and care plan 13-Feb-2026
Summary: Mr X complains the Council failed to secure support hours set out in his care and support plan. We find the Council at fault causing frustration and uncertainty for Mr X. The Council has agreed to apologise, make a payment to reflect the injustice caused, ensure the support hours are put in place and consider reimbursing Mr X for the costs he has incurred.
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Statement Not upheld Assessment and care plan 13-Feb-2026
Summary: I found fault by the Trust in terms of their communication with Mr Y’s family and their planning for his discharge from hospital. This meant Mr Y was discharged without appropriate care in place. The Trust will apologise and pay Mr Y and his daughter, Mrs X, a financial remedy. They will also take appropriate remedial action to prevent similar problems occurring in future.