Decision search
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Isle of Wight Council (24 011 197)
Statement Not upheld Planning applications 15-Apr-2025
Summary: We found no fault on Mrs D’s complaint about the Council failing to consider and assess a planning application and later, an application to vary it. Nor was there fault on her complaint about it failing to consider and act against the developer for breaches of consent. While there was fault in the notification process, this caused her no injustice as she accepted the site notice had been in place, and there had been an advert in the local press.
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Isle of Wight Council (24 011 656)
Statement Not upheld Planning applications 15-Apr-2025
Summary: We found no fault on Mr Y’s complaint about the Council failing to properly consider a planning application to vary consent conditions for works to a neighbouring business. Nor was there fault on his reports about it failing to properly consider his reports about breaches of planning consent.
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Cannock Chase District Council (24 011 873)
Statement Not upheld Disabled facilities grants 15-Apr-2025
Summary: Miss X complained about access works and a wet room installed under a disabled facilities grant. We have ended our investigation as it is unlikely we would find fault with the works to the access and further investigation is unlikely to lead to a worthwhile outcome. Flooding has led to the replacement of the wet room by Miss X’s insurers and any claim for damages is best resolved through the insurers or court.
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Leeds City Council (24 012 017)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Miss X complained about the Council’s conduct during her appeal to the First-tier Tribunal (Special Educational Needs and Disability) about her child D’s Education, Health, and Care Plan. She also said the Council failed to ensure D received the Education, Health, and Care Plan provision while her appeal was ongoing. We cannot investigate how the Council conducted itself during the Tribunal appeal process. However, the Council failed to ensure D received special educational needs provision while the appeal was ongoing. This fault caused D to miss provision, and distress to D and Miss X. The Council agreed to apologise, pay a financial remedy, and review its processes for checking Education, Health, and Care Plan provision is in place.
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Statement Upheld Special educational needs 15-Apr-2025
Summary: Miss X complained about the Council’s delay issuing her child, Y’s Education, Health and Care Plan. We find fault, causing distress and uncertainty for Miss X. The Council has agreed to apologise and make a payment to Miss X.
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Statement Closed after initial enquiries Noise 15-Apr-2025
Summary: We will not investigate this complaint about how the Council considered a noise complaint made by the complainant in respect of a music festival. This is because there is insufficient evidence of fault with how the Council assessed the complainant’s concerns and whether this amounted to a nuisance. It is not the Ombudsman’s role to question the merits of a properly made decision.
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Lincolnshire County Council (23 014 273)
Statement Not upheld Safeguarding 15-Apr-2025
Summary: Mrs X complained that the Council failed to safeguard her daughter Ms X or carry out a proper investigation of her circumstances, which has resulted in delayed distress for Ms X. The evidence shows that the Council acted properly in the light of Ms X’s capacity to make her own decisions about her future accommodation.
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Staffordshire County Council (23 015 305)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Mrs X complained the Council failed to ensure her child Q received suitable education and provision in their Education, Health, and Care Plan. There was fault by the Council which caused Q to miss special educational needs support. This also caused distress to Q and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure Q’s provision is in place, and pay a financial remedy. It will also review its processes and issue reminders to staff.
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London Borough of Havering (24 000 099)
Statement Upheld Noise 15-Apr-2025
Summary: Miss X complained the Council was too slow to act when dealing with her complaint about noise coming from a business near to her home. We found fault because of poor communication, delays in taking decisive action and delayed complaint handling. This would have caused Miss X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise to Miss X, make a payment to her and share this decision with staff so it can learn from mistakes.
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Kirklees Metropolitan Borough Council (24 003 351)
Statement Upheld Other 15-Apr-2025
Summary: Mrs X complained the Council failed to properly assess her child D’s eligibility for overnight respite care through its disabled children’s service. The Council made its decision properly that D should receive daytime short breaks but not overnight respite. However, it was at fault because it delayed its assessments and failed to consider Mrs X’s complaint via the statutory complaints procedure for children’s social care services. This caused a delay in D receiving daytime short breaks, and avoidable time and trouble for Mrs X. The Council agreed to apologise and pay a financial remedy. It will also issue reminders to its staff and review its processes.