Decision search
Your search has 55414 results
-
West Northamptonshire Council (25 002 633)
Statement Upheld Special educational needs 13-Jan-2026
Summary: The Council was at fault for the time taken to issue an Education, Health and Care Plan for Ms X’s child and for not putting in place suitable education when the child was out of school. This meant the child had to wait much longer than they should for support with their special educational needs and missed out on education they should have received. To remedy the injustice caused the Council agreed to apologise, make payments to recognise the loss of education, special educational provision and delays issuing an Education, Health and Care Plan. The Council also agreed to carry out a service improvement.
-
London Borough of Brent (25 003 059)
Statement Upheld Homelessness 13-Jan-2026
Summary: Mrs F complained about how the Council has handled her homelessness. The Council has accepted there was a delay in placing Mrs F in temporary accommodation. This caused Mrs F distress whilst she was awaiting eviction. The Council has already made a symbolic payment to remedy this injustice.
-
Statement Closed after initial enquiries Child protection 13-Jan-2026
Summary: We cannot investigate this complaint about the Council’s involvement in the care of Mrs X’s child. Most of the complaint relates to matters considered in court, which the law prevents us from investigating. Events before May 2024 are late. There is insufficient evidence of fault in more recent events we could consider, and in any event we could not achieve the outcome Mrs X seeks.
-
London Borough of Hackney (25 004 156)
Statement Upheld Homelessness 13-Jan-2026
Summary: Ms X complained about the Council’s actions after she told it she was a victim of domestic abuse. We find the Council at fault in its handling of her initial approach, including its treatment of her at its offices, its failure to complete a Domestic Abuse, Stalking and Honour Based Violence risk assessment, and its failure to provide interim accommodation without delay. We also find fault in the Council’s delay in accepting the relief and main housing duties, its failure to properly consider the suitability of the interim accommodation and unsafe areas, its failure to inform Ms X of her right to request a suitability review, and its poor complaint handling. These faults caused Ms X avoidable distress and uncertainty, placed her at risk of harm by requiring her to return to the property where the alleged abuse occurred, led to a loss of statutory review rights, and caused her unnecessary time and trouble in pursuing her complaint. The Council has agreed to apologise, make a payment to Ms X, and take action to improve its services.
-
Lancashire County Council (25 004 261)
Statement Upheld Special educational needs 13-Jan-2026
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an annual review (AR) in July 2024, ahead of Y’s transfer year in 2025. The Council was at fault. It delayed issuing Y’s EHC Plan by four months following the July AR. The Council agreed to apologise and make a payment to Mrs X and Y to recognise the distress and uncertainty the delay caused.
-
Spelthorne Borough Council (25 005 000)
Statement Closed after initial enquiries Allocations 13-Jan-2026
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s application for housing as it is unlikely we will find fault by the Council.
-
Bolton Metropolitan Borough Council (24 022 868)
Statement Upheld Allocations 12-Jan-2026
Summary: Mr D says the Council placed him in the wrong housing band. There is fault by the Council in some parts of the complaint including delay responding to review requests. The Council is already making service improvements, and it has now agreed to apologise to Mr D and respond to his outstanding complaint which challenged a review decision on banding.
-
Statement Closed after initial enquiries School transport 12-Jan-2026
Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X’s medical evidence in support of her application for school transport. This is because an investigation would be unlikely to find fault with the Council’s actions.
-
London Borough of Camden (25 011 884)
Statement Closed after initial enquiries Planning applications 12-Jan-2026
Summary: We will not investigate this complaint about the Council approving a planning application. There is no worthwhile outcome achievable by our involvement.
-
Norfolk County Council (25 013 524)
Statement Closed after initial enquiries Highway repair and maintenance 12-Jan-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her claim for damages after her car was damaged and written off. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.