Decision search
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Statement Upheld Alternative provision 02-Oct-2025
Summary: Ms F complained the Council failed to put in place alternative provision for her daughter and delayed issuing a final EHC Plan. As a result, her daughter’s education has suffered and the family was caused significant stress. We found there was a five-month delay in issuing the plan and fault in not providing alternative provision for three school terms. The Council has agreed to apologise and pay Ms F £6,000 to be used for her daughter’s educational benefit to remedy the injustice.
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West Sussex County Council (24 009 544)
Statement Upheld Special educational needs 02-Oct-2025
Summary: Mrs H complained that the Council did not ensure her son was receiving alternative education after he was unable to attend school. And it delayed reviewing his Education, Health and Care Plan. We uphold the complaint because of both the Council not considering its alternative education duties and a delay in revising the Plan. The Council has agreed to our recommendations.
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London Borough of Redbridge (24 010 988)
Statement Closed after initial enquiries Antisocial behaviour 02-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of a noise nuisance at a nearby school. This is because there is insufficient evidence of fault.
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Devon County Council (24 013 421)
Statement Not upheld Alternative provision 02-Oct-2025
Summary: Ms X complained on behalf of Ms Y. Ms Y complained the Council failed to provide her son, Z, with suitable full-time education from February 2023 until November 2023. Ms Y also complained the Council failed to reimburse her for education she funded from March 2023 to July 2023. Ms Y said Z missed education and this impacted her financially. We have ended the investigation as the complaint is outside our jurisdiction.
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North Tyneside Metropolitan Borough Council (24 022 782)
Statement Upheld Special educational needs 02-Oct-2025
Summary: Mrs X complained the Council delayed completing her child’s Education, Health and Care needs assessment and communicated poorly. We find the Council at fault for both delays and a short period of poor communication causing uncertainty and distress for the family. The Council has agreed to apologise and make a payment to Mrs X.
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London Borough of Enfield (25 002 395)
Statement Not upheld Transport 02-Oct-2025
Summary: The Council was not at fault for how it handled Mrs X’s application for a disabled parking badge. It considered the information available, processed the application and appeal in accordance with the government’s best practice guidance and made a decision which, in the circumstances, was not obviously unreasonable. As there was no procedural fault in how the Council dealt with Mrs X’s application and appeal, we cannot question its decision.
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Kingston Upon Hull City Council (25 003 307)
Statement Closed after initial enquiries Council tax 02-Oct-2025
Summary: We will not investigate this complaint about a council tax reduction. This is because there was an appeal right Ms X could have used. The Council has invited Ms X to apply for a discretionary reduction. The Council has not yet had an opportunity to consider part of Ms X’s complaint.
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West Northamptonshire Council (25 003 972)
Statement Not upheld Alternative provision 02-Oct-2025
Summary: Mrs X complained the Council failed to name a suitable educational placement in her child, Y’s, Education, Health and Care (EHC) Plan. Mrs X also complained the Council failed to provide Y with the educational provision it agreed to. I ended this investigation because Mrs X has appealed to the SEND tribunal and the substantive complaints are not separable from the matters at appeal. The remaining matter has not been through the Council’s complaints process.
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Buckinghamshire Council (25 004 406)
Statement Upheld Special educational needs 02-Oct-2025
Summary: We will not investigate this complaint about delay by the Council in assessing Mrs X’s child’s special educational needs and issuing a decision that either meets with her approval or opens a right of appeal. The Council has accepted it has taken too long to issue the decision and agreed to provide a suitable remedy for the delay.
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London Borough of Lewisham (25 005 642)
Statement Closed after initial enquiries Homelessness 02-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to pay a remedy for a previous compalint to the Ombudsman. There is insufficient evidence of fault which would warrant an investigation.