Decision search
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Brighton & Hove City Council (24 021 137)
Statement Closed after initial enquiries Trees 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint about damage caused by a Council owned tree and a personal injury claim for her child, Y. This is because it is reasonable for Mrs X to take the matter to court.
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Statement Closed after initial enquiries Parking and other penalties 16-Apr-2025
Summary: We will not investigate this complaint about the Council's handling of a parking penalty charge notice as the complainant had the right to take his case to court.
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Lincolnshire County Council (24 021 734)
Statement Closed after initial enquiries Other 16-Apr-2025
Summary: We will not investigate Mr X’s complaint the Council disclosed personal information about him. The Information Commissioner’s Office is best placed to deal with complaints about data protection.
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Sheffield City Council (24 021 765)
Statement Upheld Other 16-Apr-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Sheffield City Council (24 022 164)
Statement Upheld Other 16-Apr-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Reigate & Banstead Borough Council (24 022 312)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Apr-2025
Summary: We cannot investigate this complaint about a housing benefit claim because the complainant appealed to the tribunal.
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Hampshire County Council (24 022 731)
Statement Closed after initial enquiries Other 16-Apr-2025
Summary: We cannot investigate Mr X’s complaint about matters related to the Council’s section 7 court report. We have no jurisdiction to look at matters that form part of court proceedings.
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Statement Closed after initial enquiries Parking and other penalties 16-Apr-2025
Summary: We will not investigate Mr B’s complaint about the Council’s decision to issue a Penalty Charge Notice. This is because it is reasonable to expect Mr B to challenge the Council’s decision through its appeals process and then a tribunal.
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London Borough of Hillingdon (24 022 959)
Statement Closed after initial enquiries Leisure and culture 16-Apr-2025
Summary: We will not investigate this complaint about the Council’s actions involving Miss X while she was using a library facility. This is because there is no worthwhile outcome we can achieve by investigating.
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Peterborough City Council (25 000 053)
Statement Closed after initial enquiries Other 16-Apr-2025
Summary: We will not investigate this complaint that the Council did not follow planning guidance and failed to carry out a proper flood risk assessment. This is because the complainant is complaining on behalf of a Parish Council and not as a member of the public.