Decision search
Your search has 55414 results
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Wiltshire Council (25 003 433)
Statement Not upheld Antisocial behaviour 14-Jan-2026
Summary: Miss X complained the Council failed to act on repeated reports of anti-social behaviour. We have found no evidence of fault in the Council’s actions.
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London Borough of Harrow (25 004 157)
Statement Upheld Homelessness 14-Jan-2026
Summary: Mr X complained about the Council’s handling of his homelessness application. He says the Council mishandled this which resulted in him staying longer in his existing property and incurring extra rental costs. We found the Council at fault. It should apologise and make payments to Mr X to recognise the injustice caused.
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Brighton & Hove City Council (25 006 228)
Statement Upheld Refuse and recycling 14-Jan-2026
Summary: We will not investigate this complaint about the complainant’s assisted refuse and recycling collections not being carried out properly. The Council has taken action which is a satisfactory way to address the complaint.
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Leicestershire County Council (25 007 401)
Statement Closed after initial enquiries Street furniture and lighting 14-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to reposition a bus stop pole. This is because there is insufficient evidence of fault by the Council.
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Salford City Council (25 008 386)
Statement Closed after initial enquiries Child protection 14-Jan-2026
Summary: We will not investigate Miss X’s complaint about the Council failing to take children safeguarding action during an incident and failing to investigate how another body dealt with that incident. We are unlikely to find fault.
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Redcar & Cleveland Council (25 008 640)
Statement Closed after initial enquiries Charging 14-Jan-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s request for a refund of residential care fees he paid for his wife’s care. There is not enough evidence of fault to justify investigating.
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Bournemouth, Christchurch and Poole Council (25 008 714)
Statement Upheld Residential care 14-Jan-2026
Summary: We will not investigate this complaint about the quality of respite care. This is because the Council has already accepted fault by the Care Provider it commissioned, taken action to remedy the injustice caused and recommended service improvements. Further investigation by us would not achieve a more meaningful outcome.
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London Borough of Hammersmith & Fulham (25 009 254)
Statement Closed after initial enquiries Allocations 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Leicester City Council (25 009 836)
Statement Closed after initial enquiries Allocations 14-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council’s offer of her current property because there is insufficient evidence of fault in the way it considered whether it was suitable before offering it to justify our involvement. We cannot investigate those parts of her complaint that relate to the Council’s actions as registered social landlord.
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Buckinghamshire Council (25 010 031)
Statement Closed after initial enquiries Homelessness 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to offer Miss X a two-bedroom property instead of a three-bedroom property. This is because it was reasonable to expect Miss X to use her statutory review rights.