Decision search
Your search has 55414 results
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London Borough of Hammersmith & Fulham (24 018 569)
Statement Upheld Assessment and care plan 14-Jan-2026
Summary: Mr X complained that the Council failed to properly investigate when he raised concerns that a care provider it commissioned was not providing appropriate care to his nephew. We found there were issues with the care his nephew received, and the Council had not addressed these robustly or promptly when they were raised. The Council agreed to make a payment to Mr X to recognise the stress and difficulty the matter caused the family. We considered the proposed payment was appropriate and in accordance with our guidance for remedying complaints.
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Middlesbrough Borough Council (24 020 692)
Statement Closed after initial enquiries Drainage 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s response to damage, caused by flooding, to Mrs X’s property. Mrs X has an alternative legal remedy through the courts who can decide liability. And given the circumstances of her complaint, it would be reasonable to expect her to use this legal remedy.
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Bristol City Council (24 021 347)
Statement Upheld Council tax support 14-Jan-2026
Summary: Ms X complained the Council delayed considering her application for council tax reduction. She also complained about the Council’s complaint handling. Mrs X said this distressed her and she may be paying more for her council tax. Based on current evidence we are minded to find there was fault in the way the Council did not communicate the decision, and its complaint handling was poor. This frustrated Ms X, and she was put to time and trouble to complain. The Council agreed to apologise, make a financial payment and issue guidance to its staff.
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Barchester Healthcare Homes Limited (24 022 310)
Statement Upheld Residential care 14-Jan-2026
Summary: Ms X complained on her own behalf and that of her mother, Mrs Y, that the Care Provider failed to properly care for their late father and husband and says its actions contributed to his death. There was fault by the Care Provider which caused Ms X and Mrs Y distress and uncertainty. The Care Provider has agreed to apologise and make a symbolic payment. The Care Provider has also agreed to make a service improvement and provide evidence of service improvements it has already carried out.
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Leicestershire County Council (24 023 502)
Statement Upheld School transport 14-Jan-2026
Summary: The Council was at fault for failing to ensure Y’s final amended Education, Health and Care (EHC) Plan was issued within statutory timescales following the annual review. The Council was also at fault for failing to consider the relevant circumstances of Y’s school transport application when deciding to award them a personal travel budget instead of council organised transport. The Council has agreed to apologise and make a payment to remedy the distress, frustration and uncertainty caused.
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Sheffield City Council (25 000 249)
Statement Upheld Disabled children 14-Jan-2026
Summary: The Council has accepted fault in that it did not carry out a parent/carer’s needs assessment as requested by the complainant. The complainant did not consider the Council recognised the avoidable distress which this had caused her and her family. We have recommended a way to remedy that injustice which the Council has accepted. Therefore, we have completed our investigation and are closing the complaint.
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Lincolnshire County Council (25 001 100)
Statement Closed after initial enquiries Assessment and care plan 14-Jan-2026
Summary: We will not investigate Mr X’s complaint about poor communication and not providing enough funding for care. There is not enough evidence of injustice to justify an investigation.
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Salford City Council (25 001 896)
Statement Closed after initial enquiries Allocations 14-Jan-2026
Summary: We will not investigate Ms X’s complaint about her housing register application because there is not enough evidence of fault to justify investigating.
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Staffordshire County Council (25 002 190)
Statement Upheld Special educational needs 14-Jan-2026
Summary: Ms X complained about the way the Council carried out an annual review of Y’s Education, Health and Care Plan. The Council was at fault for failing to complete the annual review as it should have done. The Council has agreed to apologise and make a payment to reflect the injustice caused.
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Hampshire County Council (25 002 733)
Statement Upheld Special educational needs 14-Jan-2026
Summary: Mrs X complained the Council failed to issue her daughter’s EHC Plan within the statutory timescale, failed to make a decision on her requests for alternative provision and failed to make appropriate full time alternative provision. There is fault as the statutory timescale was not met and the Council did not consider the request for alternative provision which caused distress to Mrs X and her daughter. The Council agrees to reimburse the tuition costs paid by Mrs X.