Decision search
Your search has 54045 results
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London Borough of Bromley (24 020 888)
Statement Upheld Charging 06-Oct-2025
Summary: Mr X, complained of the Council’s handling of his mother’s, Mrs X’s, care package. The Council provided Mrs X with a copy of the financial assessment letter including the personal budget without delay so it was not at fault. It also cancelled the care package when requested without fault. However, the Council was at fault for overcharging Mrs X for the hours of care she received and failed to provide Mrs X with a copy of the estimated personal budget. The Council has agreed to reimburse Mrs X the money it overcharged her by to remedy the injustice caused.
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North Northamptonshire Council (24 021 528)
Statement Closed after initial enquiries Enforcement 06-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Central Bedfordshire Council (24 021 779)
Statement Upheld School admissions 06-Oct-2025
Summary: We find the Council at fault because it is not clear if its decision about Mrs X’s child’s delayed school admission was made by the Council or a school headteacher. This caused Mrs X uncertainty and distress. The Council will apologise.
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Kingston Upon Hull City Council (24 021 805)
Statement Upheld Special educational needs 06-Oct-2025
Summary: The Council delayed issuing a final amended Education, Health and Care Plan after Mrs X’s child, Y’s, annual review. This left Y without an up-to-date Plan and caused them significant frustration. The Council’s communication with Mrs X was also poor which added to her frustration. The Council has agreed to apologise to Mrs X and make a payment to acknowledge the frustration the faults caused.
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Milton Keynes Council (23 020 425)
Statement Upheld Transition from childrens services 06-Oct-2025
Summary: Mrs X complained about the Council’s failure to provide respite care for her disabled child. We found the Council to be at fault because it failed to properly consider the issue. There was also fault with the Council’s complaint handling. To remedy the distress and uncertainty caused by its faults, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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London Borough of Ealing (24 010 964)
Statement Upheld Special educational needs 06-Oct-2025
Summary: Miss X complained that the Council delayed in issuing an amended Education, Health and Care (EHC) Plan for her child, sent an incorrect draft, and failed to provide agreed educational and therapeutic support while her child was out of school. Based on the current evidence, the Council was at fault. This caused avoidable distress to Miss X and a loss of provision for her child. We have proposed recommendations to the Council.
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London Borough of Barnet (24 014 978)
Statement Not upheld Refuse and recycling 06-Oct-2025
Summary: Mr X complained the Council acted disproportionately when it issued him with a fixed penalty notice (FPN) for fly-tipping. We have not found the Council at fault for the procedure it followed when issuing the FPN to Mr X. We cannot therefore question the Council’s decision.
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Bath and North East Somerset Council (24 022 684)
Statement Upheld School transport 06-Oct-2025
Summary: The Council was at fault for failing to provide school transport for Miss X’s child Y to the school named in their Education, Health and Care Plan. The Council will apologise to Miss X for the avoidable frustration caused by its fault. It will also provide school transport for Y, reimburse Miss X for the mileage costs she incurred in taking Y to school, and take steps to prevent recurrence of the same fault.
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London Borough of Barnet (25 000 135)
Statement Closed after initial enquiries Assessment and care plan 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s action in dealing with Mr X. There is not enough evidence of fault by the Council to warrant our further involvement.
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Walsall Metropolitan Borough Council (25 000 634)
Statement Closed after initial enquiries Noise 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.