Decision search
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Birmingham City Council (25 023 115)
Statement Closed after initial enquiries Other 16-Jan-2026
Summary: We cannot investigate this complaint about damage caused to Mrs X’s property from disrepair at a neighbouring property which is social housing owned by the Council as the complaint is outside our legal remit.
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Chorley Borough Council (24 012 022)
Statement Closed after initial enquiries Enforcement 15-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to follow its Derelict Properties strategy. The complaint is late and there is no reason to exercise discretion and investigate now.
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North East Lincolnshire Council (24 015 586)
Statement Upheld Residential care 15-Jan-2026
Summary: Mrs K complained about the way Care Plus Group moved her husband, Mr H, to The Old Library Residential Home. We consider CPG acted with fault when it moved him, which caused her distress and frustration. The Old Library then did not use the right equipment to transfer Mr H. It also caused Mrs K uncertainty from its poor record keeping. The CPG and The Old Library have agreed to apologise and take action to remedy her injustice.
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Care Plus Group Ltd (24 015 586a)
Statement Upheld Hospital acute services 15-Jan-2026
Summary: Mrs K complained about the way Care Plus Group moved her husband, Mr H, to The Old Library Residential Home. We consider CPG acted with fault when it moved him, which caused her distress and frustration. The Old Library then did not use the right equipment to transfer Mr H. It also caused Mrs K uncertainty from its poor record keeping. The CPG and The Old Library have agreed to apologise and take action to remedy her injustice.
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The Old Library Residential Home (24 015 586b)
Statement Upheld Community hospital services 15-Jan-2026
Summary: Mrs K complained about the way Care Plus Group moved her husband, Mr H, to The Old Library Residential Home. We consider CPG acted with fault when it moved him, which caused her distress and frustration. The Old Library then did not use the right equipment to transfer Mr H. It also caused Mrs K uncertainty from its poor record keeping. The CPG and The Old Library have agreed to apologise and take action to remedy her injustice.
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Sheffield City Council (24 022 407)
Statement Closed after initial enquiries Licensing 15-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to issue Miss X a notice to close her business. This is because there is not enough evidence of fault to justify our involvement.
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Cheshire East Council (25 000 636)
Statement Not upheld Alternative provision 15-Jan-2026
Summary: There was no fault in the Council’s decision to not put alternative provision in place after Mrs X’s child (Y) stopped attending school between November 2024 and February 2025. This was because there was a part-time timetable in place for Y which the Council kept under review.
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London Borough of Hounslow (25 001 427)
Statement Upheld Special educational needs 15-Jan-2026
Summary: The Council significantly delayed issuing a final amended Education, Health and Care Plan for Ms X’s child, Y. Their communication with Ms X was also poor. This caused injustice to Y’s mother, Ms X, in the form of delayed appeal rights and frustration. It caused Y the injustice of lost therapeutic provision and uncertainty about whether other support should have been offered. The Council agreed to make a payment to Ms X to remedy the injustice caused.
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Royal Borough of Greenwich (25 001 974)
Statement Upheld Homelessness 15-Jan-2026
Summary: Miss X complained about how the Council handled her homelessness case. In particular about how the Council ended the relief duty, how it communicated its decision to her and how it refused to accept her review request of its decision. There were some faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.
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Cheshire East Council (25 003 123)
Statement Upheld Special educational needs 15-Jan-2026
Summary: Ms X complained that the Council failed to secure provision set out in her daughter’s Education, Health and Care Plan. The Council is at fault for failing to secure the provision from February 2025 to July 2025. This caused avoidable distress and frustration to Ms X and her daughter. The Council has agreed to apologise, make a symbolic remedy, and make a service improvement.