Decision search
Your search has 54045 results
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Manchester City Council (25 004 867)
Statement Upheld Charging 07-Oct-2025
Summary: We will not investigate this complaint about charging for adult social care. We are satisfied with the action the Council has taken to waive outstanding charges. It is unlikely an Ombudsman investigation would achieve anything further.
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Dover District Council (25 004 918)
Statement Closed after initial enquiries Enforcement 07-Oct-2025
Summary: We will not investigate this complaint about the way the Council considered Mr X’s neighbour’s planning applications. The complaint about the Council’s decision to grant planning permission in January 2024 is made too late. We have not seen enough evidence of fault in the way the Council considered the second planning application to justify an investigation, and we cannot achieve the outcome Mr X is seeking.
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Lancashire County Council (25 005 392)
Statement Closed after initial enquiries Child protection 07-Oct-2025
Summary: We cannot investigate this complaint about the accuracy of information in a court report. The law prevents us from investigating a complaint about what happened in court.
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Birmingham City Council (25 005 514)
Statement Closed after initial enquiries Special educational needs 07-Oct-2025
Summary: We will not investigate this complaint about the behaviour of a Council employee during a educational needs meeting. There is insufficient injustice and it is unlikely our investigation would achieve a worthwhile outcome. We will not investigate the complaint about how the Council handled the complainants’ data as the Information Commissioner Office is better placed to investigate such matters.
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Statement Closed after initial enquiries Planning advice 07-Oct-2025
Summary: We will not investigate Miss X’s complaint about planning advice. This is because there is not enough evidence of fault.
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Gloucester City Council (25 006 966)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to remove domestic bins from Ms X’s local area. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Walsall Metropolitan Borough Council (25 007 039)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025
Summary: We will not investigate Ms X’s complaint about a partially missed refuse collection. This is because the matter has not caused Ms X any significant personal injustice which is serious enough to warrant an investigation.
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Liverpool City Council (25 007 070)
Statement Closed after initial enquiries Council tax 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s attempts to discuss his council tax account. This is because the Council has satisfactorily addressed any injustice he suffered; an investigation would be unlikely to provide a different outcome. In addition, it would be reasonable for Mr X to refer this complaint to the Valuation Tribunal if he disputes liability.
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South Tyneside Metropolitan Borough Council (25 007 109)
Statement Upheld Safeguarding 07-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council social worker told a family member that he had provided information to the Council about the family member’s personal circumstances without their consent. This is because the Council has already apologised to Mr X and arranged training for the staff member involved. We consider this to be a sufficient remedy to this complaint.
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Epping Forest District Council (25 007 211)
Statement Closed after initial enquiries Planning applications 07-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for pre-application planning advice. This is because we are unlikely to find fault. It is also unlikely an investigation could add to the Council’s response.