Decision search
Your search has 36 results
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Staffordshire County Council (22 007 088)
Statement Upheld School transport 09-Feb-2023
Summary: The Council failed to apply the correct legal test when deciding an application for free home to school transport for a child with an Education, Health and Care Plan. The complainant says this has had an adverse financial impact and caused his son anxiety. The Council will review its decision, consider if financial redress is due, apologise and provide a time and trouble payment. The Council is already in the process of reviewing whether other families have been similarly affected.
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Cheshire West & Chester Council (22 007 336)
Statement Upheld Special educational needs 09-Feb-2023
Summary: Mrs D complained the Council failed to provide her son with a suitable alternative provision when he could not attend his schools. We found the Council at fault for failing to properly consider and provide alternative provision. The Council agreed to apologise and make payment to Mrs D to acknowledge the distress and loss of education and special educational needs provision its faults caused.
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East Sussex County Council (22 010 685)
Statement Upheld Special educational needs 09-Feb-2023
Summary: We will not investigate this complaint about the Council failing to amend an EHC plan to properly reflect a reduction in provision. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely faults.
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Bracknell Forest Council (22 011 885)
Statement Closed after initial enquiries School transport 09-Feb-2023
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award home to school transport. It is unlikely we can find fault.
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Pinhoe Church of England Primary School & Nursery (22 013 497)
Statement Closed after initial enquiries School admissions 09-Feb-2023
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
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Pinhoe Church of England Primary School & Nursery (22 015 387)
Statement Closed after initial enquiries School admissions 09-Feb-2023
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
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London Borough of Barnet (21 012 867)
Statement Upheld Special educational needs 08-Feb-2023
Summary: Ms Y complained the Council failed to follow the proper process for, or provide the support set out in, her son’s Education, Health and Care (EHC) Plan. She complained it failed to provide an appropriate school placement and did not communicate properly with her. We have found fault by the Council in the way it structured the EHC Plan, failed to make appropriate provision, delays in the process and communication failures, which caused injustice. The Council has agreed to remedy this by apologising, making payments to acknowledge Z’s loss of education and reflect Ms Y’s time and trouble, and making a service improvement.
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Cheshire East Council (22 000 530)
Statement Upheld School admissions 08-Feb-2023
Summary: We uphold Mrs X’s complaint about the Council refusing her summer born child (Y) a delayed reception start. We find fault with its decision-making process and delay. The Council has agreed to reconvene a new Panel and ensure it is instructed to make the decision in line with the School Admissions Code and non-statutory Guidance and review its processes to improve decision communications. It will also apologise to Mrs X and pay her £150 for her avoidable frustration and inconvenience.
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Staffordshire County Council (22 002 761)
Statement Not upheld School transport 08-Feb-2023
Summary: We have discontinued our investigation into Mrs X’s complaint about school transport. We are satisfied with the actions the Council has taken during the course of our investigation. Further investigation would not result in a different outcome.
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Kent County Council (22 005 875)
Statement Upheld Special educational needs 08-Feb-2023
Summary: Miss X complains the Council has failed to complete its annual review process for her child, Y. Since complaining to the Ombudsman, the Council has since issued Y’s finalised EHCP. We have concluded our investigation having made a finding of fault by the Council. The Council did not adhere to the statutory timescales throughout the process, and this caused Miss X an injustice. The Council has agreed to our recommendations.