Decision search
Your search has 34 results
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Kent County Council (22 013 810)
Statement Closed after initial enquiries Child protection 10-Feb-2023
Summary: We will not investigate Miss X’s complaint about the Council’s response to her child protection safeguarding reports. There are now Court proceedings considering the child’s care.
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Newcastle upon Tyne City Council (22 014 383)
Statement Closed after initial enquiries Child protection 10-Feb-2023
Summary: We will not investigate this complaint about Mr X’s child because the matter is currently being considered by the courts. Mr X should raise his concerns as part of that process. He may complain again to the Council then us after the court process has finished.
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London Borough of Richmond upon Thames (22 014 525)
Statement Closed after initial enquiries Child protection 10-Feb-2023
Summary: We will not investigate this complaint about the Council sharing child protection concerns with the police. There is insufficient evidence of fault by the Council, or that any fault caused Miss X’s injustice.
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Herefordshire Council (21 013 804)
Statement Upheld Looked after children 09-Feb-2023
Summary: Mr X complained about the Council’s management of his support needs as a care leaver, and delays handling his complaint. Mr X said this caused stress and anxiety, and cost him time and trouble. Largely we do not find the Council at fault. However, we find the Council at fault for delays in complaint handling. The Council has agreed to make a payment to Mr X to remedy the injustice caused by the delays.
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Buckinghamshire Council (22 013 763)
Statement Closed after initial enquiries Child protection 09-Feb-2023
Summary: We will not investigate this complaint about the actions of Council officers relating to the care of the complainant’s daughter. This is because the matters complained of are not separable from those considered in court.
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Derbyshire County Council (22 012 869)
Statement Upheld Other 09-Feb-2023
Summary: I will not investigate Mr X’s complaint about the Council’s involvement with a parental contact dispute involving his daughter and delay in handling his complaints. The Council has agreed to remedy Mr X’s injustice by paying him £600 for the complaint handling. We cannot lawfully investigate the contact complaint because a court dealt with it.
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Milton Keynes Council (22 012 905)
Statement Upheld Other 09-Feb-2023
Summary: We have upheld this complaint because the Council failed to use the children’s statutory complaints procedure when considering a complaint about the treatment of a foster carer. The Council has now agreed to resolve the complaint by completing a stage two investigation using this procedure.
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St Helens Metropolitan Borough Council (22 015 190)
Statement Closed after initial enquiries Other 09-Feb-2023
Summary: We will not investigate this complaint about how the Council’s children’s services has dealt with matters relating to the care of the complainants’ children. This is because there is insufficient evidence of fault with the Council’s decision to pause its complaint investigation until related court proceedings have concluded.
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Gateshead Metropolitan Borough Council (22 014 206)
Statement Closed after initial enquiries Child protection 09-Feb-2023
Summary: We will not investigate this complaint about the Council’s action in response to allegations against the complainant. This is because we cannot achieve the outcome the complainant wants.
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Milton Keynes Council (22 014 128)
Statement Closed after initial enquiries Other 09-Feb-2023
Summary: We will not investigate this complaint about alleged slander in a Council assessment. The matter complained of is late and there is no good reason to exercise discretion to consider it. Slander is also a matter for a court, and it would be reasonable for Miss X to exercise her right to go to court if she is seeking a finding of slander and a large sum of compensation. She also has the right to approach the Information Commissioner’s Office, which is better place d than us to consider any complaint about the Council maintaining inaccurate personal data.