Decision search
Your search has 379 results
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Greensleeves Homes Trust (20 003 662)
Statement Upheld Residential care 19-May-2021
Summary: Mrs C complained about the care her (late) mother received while she stayed at the care home. We found there was fault with regards to some of the actions of the care provider, for which the care provider has agreed to apologise. It will also provide a financial remedy for the distress Mrs C experienced and will share the lessons learned with care home staff.
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Foremost Care UK Limited (20 008 034)
Statement Upheld Domiciliary care 17-May-2021
Summary: Ms X complains about the care company’s failure to provide answers about the care it provided to her late sister. There was service failure which caused Ms X an injustice. I recommend Foremost Care UK reviews its complaints procedures; apologises to Ms X and offers her a time and trouble payment.
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Austen Allen Healthcare Limited (20 003 629)
Statement Upheld Domiciliary care 14-May-2021
Summary: Mrs D complained about the unsatisfactory standard of domiciliary care provided to her mother, Mrs E, by Austen Allen Healthcare Ltd. Mrs D also complained that care calls were inconsistent and too short. We find that Mrs E and Mrs D suffered an injustice. To remedy this, the care provider has agreed to apologise to Mrs E and Mrs D, and pay Mrs E and Mrs D a financial remedy.
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Calderdale Home Care Limited (20 005 367)
Statement Upheld Domiciliary care 14-May-2021
Summary: Ms B complains that her mother, Mrs C, received inadequate care which resulted in her falling and suffering significant injuries. There is insufficient evidence to conclude that the care Mrs C received caused her to fall. However, the carer was at fault in moving her after the fall instead of seeking medical advice. In recognition of the uncertainty about whether this may have contributed to her injuries, the care provider has agreed to make a payment to Mrs C.
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Care UK Community Partnerships Limited (19 014 750)
Statement Upheld Residential care 13-May-2021
Summary: Mr and Mrs X complained about the care Mrs X’s mother, Mrs Y, received at Hadrian House. They said the Care Provider did not do enough to stop Mrs Y’s injuries and left her in bed for six weeks unnecessarily. They felt this caused Mrs Y’s health and wellbeing to worsen and ultimately led to her death. We found the Care Provider was not at fault.
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Chetwynd House Care Home Limited (20 004 259)
Statement Upheld Residential care 12-May-2021
Summary: Ms Y complains about the lack of action taken by Chetwynd House Care Home Limited after her late father, Mr W, suffered significant bruising while in their care. We find the home’s record keeping fell below the required standard which in turn created uncertainty about Mr W’s injuries and the pain he experienced. The home also failed to notify the family in a timely way of Mr W’s injuries. The home will apologise and pay £300 in recognition of the avoidable distress caused and implement updated staff guidance or training.
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Care UK Community Partnerships Limited (20 007 872)
Statement Upheld Residential care 06-May-2021
Summary: There is evidence of fault by the Care Provider in this complaint. Ms X’s mother’s jewellery was lost because of the actions of a care worker. There were inconsistencies in the Care Provider’s response to Ms X’s complaint. It also failed to offer an adequate remedy for the injustice caused.
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Nazareth Care Charitable Trust (20 002 290)
Statement Upheld Residential care 30-Apr-2021
Summary: We upheld a complaint about fees. The Care Provider failed to give key information in writing about fees, failed to respond to correspondence fully or at all and did not treat funded nursing care payments in line with its contract. The Care Provider will apologise, adjust Mrs Y’s charges, make Mr X a payment to reflect his avoidable time and trouble and review its contract and procedures as described in this statement.
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Statement Upheld Domiciliary care 22-Apr-2021
Summary: Mr X has complained about the standard of home care provided to his father (Mr K) by Care 1st Limited. There was fault in that Care 1st did not deliver part of Mr X’s care package. There was also fault with respect to inappropriate conduct which fell short of the requirement to treat service users with dignity and respect. These matters caused Mr K and an injustice, and so the Ombudsman has decided to recommend a remedy.
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Comfort Call Limited (20 007 908)
Statement Upheld Domiciliary care 22-Apr-2021
Summary: Mr D complained the Care Provider failed to provide some of the care it agreed to provide to Mr X, and it charged him incorrectly for the care provided. He also said it failed to correct its errors when he brought it to its attention. The Provider agreed it was at fault and apologised to Mr D. However, this was not enough to remedy the injustice caused. And so, the Provider also agreed to apologise to Mr D and make a payment to acknowledge the distress and time and trouble Mr D experienced.