Decision search
Your search has 289 results
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West Sussex County Council (23 020 750)
Statement Closed after initial enquiries Planning applications 06-May-2024
Summary: We will not investigate this complaint about the decision to place Electric Vehicle Chargers on a road as there is insufficient injustice caused to warrant investigation.
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West Sussex County Council (22 015 852)
Statement Closed after initial enquiries Special educational needs 01-May-2024
Summary: We will not investigate this complaint about how the Council dealt with the education provision for a child with Special Educational Needs. This is because there is insufficient evidence of fault with some of the actions of the Council and other actions are not separable from an appeal made to a tribunal.
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West Sussex County Council (23 020 506)
Statement Closed after initial enquiries Transport 01-May-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to remove transport funding from her relative, Mr Y’s, personal budget. There is insufficient evidence of fault to warrant an investigation.
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West Sussex County Council (23 019 998)
Statement Closed after initial enquiries Other 30-Apr-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a vehicle crossover. This is because there is no sign of fault by the Council.
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West Sussex County Council (23 011 722)
Statement Upheld Charging 29-Apr-2024
Summary: Ms C complains the Council inappropriately charged for residential care after her father died and the residential care it commissioned was inadequate. The Council is at fault for failing to respond to Ms C and there was service failure by the care home. This caused Ms C uncertainty and avoidable charges for care. To remedy the complaint the Council has agreed to waive some outstanding fees. It will also make Ms C a symbolic payment for the time, trouble and distress the Council’s actions caused her. As part of its commissioning role the Council will also review the Care Provider’s recording.
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West Sussex County Council (23 010 680)
Statement Upheld Special educational needs 28-Apr-2024
Summary: Miss B complained about the education provision made for her child who has special educational needs. We upheld the complaint, finding service failure contributed to Miss B’s child suffering a loss of education provision. The Council has accepted our findings and at the end of this statement we set out the action it has agreed to remedy this injustice.
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West Sussex County Council (23 010 824)
Statement Upheld Special educational needs 23-Apr-2024
Summary: Miss F complains the Council failed to issue an EHC plan for her daughter within the statutory timescales. There was fault which has caused injustice. The Council has agreed to apologise and make a payment to remedy this.
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West Sussex County Council (23 018 654)
Statement Upheld Special educational needs 15-Apr-2024
Summary: We have upheld this complaint about delays in the Education Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused to the complainant by its delay.
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West Sussex County Council (24 000 209)
Statement Closed after initial enquiries Highway repair and maintenance 08-Apr-2024
Summary: We will not investigate Mrs B’s complaint that her car was damaged after hitting a pothole which the Council had failed to repair. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
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West Sussex County Council (23 018 091)
Statement Upheld Assessment and care plan 01-Apr-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her support for cleaning and laundry following a care reassessment. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.