Decision search
Your search has 236 results
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Sheffield City Council (22 014 662)
Statement Closed after initial enquiries Other 16-Feb-2023
Summary: We will not investigate Mrs X’s complaint about a fall she had in a Council car park. It is a claim of Council negligence and liability for her personal injury. These are legal issues only a court can decide, if the Council’s insurer has already denied liability or does so in future. It would not be unreasonable for Mrs X to take her claim to court to pursue the legal findings and compensation she seeks.
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Sheffield City Council (22 011 119)
Statement Closed after initial enquiries Safeguarding 13-Feb-2023
Summary: Miss C complained about the care and support provided to her late father by a Nursing Home which was funded by the Integrated Care Board and investigated by the Council under its safeguarding procedures. We will not investigate this complaint because it is unlikely we could add to the investigation already completed by the Council or achieve the outcome Miss C wants.
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Sheffield City Council (22 002 911)
Statement Upheld Council tax 25-Jan-2023
Summary: Mrs X complained that the Council took enforcement action about council tax arrears she was not aware of. Mrs X said it caused stress and frustration. We do not find the Council at fault for taking enforcement action. We find the Council at fault for relying on out-of-date information. However, we do not find this caused Mrs X injustice.
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Sheffield City Council (22 012 980)
Statement Closed after initial enquiries Trees 25-Jan-2023
Summary: We will not investigate this complaint about the Council refusing to replace a tree outside the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council reached its decision, and the complainant is not caused a significant injustice by the tree being retained.
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Sheffield City Council (21 011 551)
Statement Upheld Licensing 09-Jan-2023
Summary: Mr X complained about how the Council decided to award street trading consents for three sites to a company other than his. The Council was not at fault in how it allocated the consents. It was at fault for poor complaint handling, which caused Mr X undue frustration. The Council will apologise and pay Mr X £100.
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Sheffield City Council (22 012 103)
Statement Closed after initial enquiries Highway repair and maintenance 06-Jan-2023
Summary: We will not investigate this complaint about pavement defects as there is insufficient evidence of fault by the Council in how it has considered this matter.
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Sheffield City Council (22 011 203)
Statement Closed after initial enquiries Domiciliary care 05-Jan-2023
Summary: We will not investigate Miss X’s complaint about her mother’s care provider. She says the care provider overcharged her mother and failed to provide adequate care. This is because there is no worthwhile outcome achievable from an investigation. In addition, it is unlikely we would reach any different findings.
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Sheffield City Council (22 010 933)
Statement Closed after initial enquiries School transport 07-Dec-2022
Summary: We will not investigate this complaint about the Council’s refusal of the complainant’s application and appeal for school transport assistance for his daughter. This is because there is no indication of fault on the Council’s part causing injustice to the complainant.
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Sheffield City Council (21 018 782)
Statement Upheld Special educational needs 29-Nov-2022
Summary: Mrs X complained the Council delayed its review of her daughter’s EHCP, delayed notifying her right of appeal and failed to arrange all the educational provision specified, resulting in missed education and distress. We found the Council at fault. We recommended it apologise, pay £1000 for distress, pay £5200 for missed provision; fund provision that remains outstanding and; provide training to staff to prevent recurrence.
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Sheffield City Council (22 010 781)
Statement Closed after initial enquiries Council house sales and leaseholders 23-Nov-2022
Summary: We will not investigate this complaint about the Council’s failure to provide the complainant with a tenancy eligible for a maximum discount under the Right to Buy scheme. This is because we are unlikely to find fault with the Council.