Decision search
Your search has 236 results
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Sheffield City Council (21 013 182)
Statement Upheld Special educational needs 31-May-2023
Summary: Ms X complains the Council failed to make alternative education provision for her son, Y when he stopped attending school and delayed issuing a final amended Education Health and Care Plan after an annual review in 2021 causing distress and uncertainty. We found fault as the Council failed to provide Y with alternative educational provision and delayed issuing the final amended Education Health and Care Plan. We have recommended a suitable remedy so have completed our investigation.
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Sheffield City Council (23 000 767)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-May-2023
Summary: We cannot investigate this complaint about the Council’s decision to reduce the complainant’s entitlement to Housing Benefit. This is because the complainant has already appealed to the specialist Housing Benefit tribunal.
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Sheffield City Council (22 010 387)
Statement Upheld Highway repair and maintenance 23-Apr-2023
Summary: There was no fault in how the Council responded to Mr X’s report about a dangerous structure, or his report about poor drainage. It responded in line with expectations. There was some fault in how the Council first dealt with Mr X’s complaints. This has caused an injustice and the Council has agreed to pay Mr X a financial remedy for this injustice.
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Sheffield City Council (22 017 579)
Statement Closed after initial enquiries Other 19-Apr-2023
Summary: We cannot investigate Mr X’s complaint about information the Council provided to the court in care proceedings because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered in court.
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Sheffield City Council (22 016 766)
Statement Closed after initial enquiries Special educational needs 18-Apr-2023
Summary: We will not investigate this complaint about the Council’s actions related to Ms X’s child’s Education, Health and Care plan. This is because we could not add anything to the Council’s investigation or achieve a different outcome.
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Sheffield City Council (22 016 520)
Statement Closed after initial enquiries Council tax 27-Mar-2023
Summary: We will not investigate this complaint about Council tax liability as he appealed to a Valuation Tribunal.
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Sheffield City Council (22 016 984)
Statement Closed after initial enquiries Parking and other penalties 22-Mar-2023
Summary: We will not investigate this complaint about Penalty Charge Notice. This is because it is reasonable for Miss Y to appeal to the Traffic Enforcement Centre.
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Sheffield City Council (22 016 196)
Statement Closed after initial enquiries Council tax 14-Mar-2023
Summary: We will not investigate this complaint about council tax liability. This is because Mr Y can reasonably be expected to challenge his liability at the Valuation Tribunal.
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Sheffield City Council (22 005 722)
Statement Upheld Council house sales and leaseholders 22-Feb-2023
Summary: We found fault on Ms P’s complaint about the Council disputing the valuation from the District Valuer during the right to buy process. It failed to tell her it had challenged this valuation. It also delayed dealing with her complaint according to its complaints procedure. The agreed action remedies the injustice caused.
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Sheffield City Council (22 013 655)
Statement Closed after initial enquiries Other 21-Feb-2023
Summary: We will not investigate this complaint about how the Council supported Mr Y with his living arrangements. We could not add anything further to the Council’s investigation.