Decision search
Your search has 236 results
-
Sheffield City Council (23 004 433)
Statement Closed after initial enquiries Other 30-Jul-2023
Summary: We will not investigate this complaint about the Council’s actions when dealing with an out of court disposal relating to the complainant’s son. This is because there is another body better placed to consider the complainant’s concerns that the Council breached her confidentiality, and there is insufficient evidence of fault on the Council’s part to warrant our intervention.
-
Sheffield City Council (23 004 185)
Statement Upheld Trees 23-Jul-2023
Summary: We will not investigate this complaint about the Council’s refusal to cut back branches from a tree on the highway which overhangs her property. We could not add to the Council’s investigation. Nor would further investigation lead to a different outcome. The Council has apologised for initially giving the complainant the wrong information. This is a suitable remedy to this part of the complaint.
-
Sheffield City Council (23 000 189)
Statement Closed after initial enquiries Council tax 19-Jul-2023
Summary: We will not investigate this complaint about council tax because there is not enough evidence of fault to justify investigating.
-
Sheffield City Council (22 013 386)
Statement Upheld Other 06-Jul-2023
Summary: Mr X complained the Council failed to investigate his complaints - about the Child in Need plan and the social worker appointed to his children - under the children’s statutory complaint process. The Council is at fault for failing to investigate the concerns under the correct complaints process. The Council will apologise, carry out an investigation under the statutory complaint process and take action to prevent reoccurrence.
-
Sheffield City Council (23 003 191)
Statement Closed after initial enquiries Leisure and culture 06-Jul-2023
Summary: We will not investigate Ms X’s complaint about the termination of an allotment tenancy and the Council’s decision not to refund her rent. It is unlikely we would find fault.
-
Sheffield City Council (23 003 568)
Statement Closed after initial enquiries Traffic management 02-Jul-2023
Summary: We will not investigate this complaint about the Council’s introduction of a Clean Air Zone. There is insufficient evidence of fault which would warrant an investigation.
-
Sheffield City Council (23 004 302)
Statement Closed after initial enquiries Parking and other penalties 29-Jun-2023
Summary: We will not investigate this complaint about a motoring penalty charge notice as the complainant had the right to appeal against this and it is reasonable to expect him to have done so.
-
Sheffield City Council (23 000 744)
Statement Closed after initial enquiries Allocations 14-Jun-2023
Summary: We will not investigate this complaint the Council did not allow Mr X to re-join the housing register. There is not enough evidence of fault in how the Council considered Mr X’s concerns about anti-social behaviour to justify investigating. Additionally, the Council is currently reviewing its decision about whether it should award priority to Mr X for medical need. Mr X can return to us once the Council has completed that review.
-
Sheffield City Council (23 000 954)
Statement Closed after initial enquiries Allocations 12-Jun-2023
Summary: We will not investigate this complaint about the Council not allowing Miss X to have the support she needed to decide whether to accept a property offered by the Council and for failing to consider her mental health needs when considering her review request. This is because there is insufficient evidence of fault. In addition, it is reasonable for Miss X to ask the Council for a new review.
-
Sheffield City Council (22 012 858)
Statement Upheld Domiciliary care 01-Jun-2023
Summary: Miss X complained the Council commissioned care provider failed to seek medical assistance for her mother and provided her with poor care. The Council was at fault for the care provider’s poor record keeping, failure to seek medical advice after it said it would and for a missed visit. The Council has agreed to apologise to Miss X and pay her £300 to acknowledge the distress these faults caused. There was no fault in the way the Council investigated the concerns under its safeguarding procedures and it has taken appropriate action to prevent a repeat of the faults by the care provider.