Decision search
Your search has 82 results
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Rochdale Metropolitan Borough Council (20 012 256)
Statement Not upheld Other 23-Jun-2021
Summary: There was no fault by the Council in a complaint about its handling of a planning application for a development close to the complainant’s home.
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Rochdale Metropolitan Borough Council (20 008 484)
Statement Upheld Residential care 15-Jun-2021
Summary: Mr X and Mrs S complained their mother, Mrs M’s, Care Home failed to provide her with adequate care. They also complain about the actions of the Council in finding her a new care home and how it carried out her Continuing Health Care (CHC) checklist assessments. The Council was at fault when it failed to invite a family member to two of Mrs M’s CHC checklist assessments. However, this did not cause Mrs M an injustice. The Council has agreed to remind staff of the importance of considering whether to invite family members to CHC checklist assessments. There was no fault in the care provided by the Care Home to Mrs M or the actions of the Council in finding Mrs M a new care home.
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Rochdale Metropolitan Borough Council (21 000 173)
Statement Closed after initial enquiries Planning applications 01-Jun-2021
Summary: Mr X complains about the Council’s handling of a planning application for a development near his home. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
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Rochdale Metropolitan Borough Council (20 008 452)
Statement Closed after initial enquiries Rights of way 19-May-2021
Summary: Mrs X complained about the Council cutting back vegetation on a public footpath on part of her land without giving her prior notification. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Rochdale Metropolitan Borough Council (20 013 919)
Statement Closed after initial enquiries Refuse and recycling 10-May-2021
Summary: We will not investigate this complaint about the Council charging the complainant for clearing rubbish from a property she owns. This is because there is insufficient evidence of fault by the Council.
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Rochdale Metropolitan Borough Council (20 005 094)
Statement Not upheld Noise 23-Apr-2021
Summary: Ms X complained about noise and vibration nuisance from a factory near her home. She is unhappy at the lack of action taken by the Council, and with the conduct of the investigating officer. The Ombudsman found the Council was not at fault in the way it investigated Ms X’s complaints of noise nuisance.
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Rochdale Metropolitan Borough Council (20 005 471)
Statement Upheld Residential care 16-Apr-2021
Summary: Mrs X complained about the care Mrs Y received and how the Council carried out a safeguarding investigation. She says this caused harm to Mrs Y and caused her stress and anxiety. The Council was at fault for failing to ensure the Care Provider made proper records of Mrs Y’s personal care and responded appropriately to Mrs Y’s falls. This caused Mrs X distress and uncertainty. The Council will apologise and reminds staff of the correct procedures.
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Rochdale Metropolitan Borough Council (20 012 608)
Statement Closed after initial enquiries Councillor conduct and standards 08-Apr-2021
Summary: Mr X complains about the Council’s handling of his complaint made against a local councillor. We will not investigate the complaint because there is no evidence to suggest there has been fault by the Council which has caused Mr X injustice.
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Rochdale Metropolitan Borough Council (20 005 610)
Statement Upheld Friends and family carers 07-Apr-2021
Summary: Miss X complains that the Council failed to provide financial support when she agreed to accommodate a child. She says its communication and complaint handling were poor. The Council has agreed it is at fault and has caused injustice. It has agreed a financial remedy and service reviews.
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Rochdale Metropolitan Borough Council (20 011 234)
Statement Closed after initial enquiries Other 23-Mar-2021
Summary: Mr X complained about damage caused to his home from traffic vibration due to the location of a pedestrian refuge in the highway opposite his property. We will not exercise discretion to investigate this complaint. This is because it is reasonable for him to seek a remedy by way of insurers or the courts for the damage to his property.