Decision search
Your search has 82 results
-
Rochdale Metropolitan Borough Council (21 004 293)
Statement Not upheld Safeguarding 25-Apr-2022
Summary: Mr X complains about the Council’s handling of various matters surrounding the care needs of, and care home placement for, his mother. The complaint was closed because we did not find fault by the Council in the matters raised by Mr X.
-
Rochdale Metropolitan Borough Council (21 006 231)
Statement Upheld Charging 12-Apr-2022
Summary: Ms X complained on behalf of her son, Mr Y, about care and support charges from the Council. She said the Council sent two years’ worth of invoices to Mr Y, who did not know he had to contribute to the cost of his care as no one from the Council spoke to him about it. The Ombudsman found fault causing injustice because the Council failed to maintain a proper oversight of Mr Y’s care and support and failed to carry out adequate financial reviews.
-
Rochdale Metropolitan Borough Council (21 007 009)
Statement Not upheld School admissions 15-Mar-2022
Summary: Mr X complained that the Council did not provide him with sufficient information and support when he was making an online application for a place for his child at his preferred primary school. I found no evidence of fault by the Council and no fault in the way the Independent Appeal Panel considered his infant class size appeal.
-
Rochdale Metropolitan Borough Council (20 014 052)
Statement Upheld Residential care 07-Feb-2022
Summary: Mr B and Mr C complain about the care their late mother Mrs D received from a Council-funded care home, from district nurses and from a mental health outreach team. They also complain the Council delayed re-assessing her needs. We found the Home failed to properly manage Mrs D’s leg condition and her continence needs. The Home and Council delayed too long in arranging to re‑assess Mrs D’s care needs. Mrs D is likely to have suffered preventable harm and distress due to these faults. The Council has agreed to apologise to Mr B and Mr C for the distress they have suffered, and to work with the Home to make service improvements. We did not find fault in Mrs D’s care from the district nurses or mental health outreach team.
-
Rochdale Metropolitan Borough Council (20 011 479)
Statement Upheld Safeguarding 26-Jan-2022
Summary: We have found in the Council’s actions as the Council failed to provide Ms B with the review report it had promised to deliver. There were also delays in the process and there was poor communication during and after the review. The Council has agreed to apologise to Ms B, have a meeting with Ms B and pay a financial remedy.
-
Rochdale Metropolitan Borough Council (21 012 747)
Statement Upheld Safeguarding 20-Jan-2022
Summary: We will not investigate this complaint about poor quality of care in a care home before Mrs Y’s death. The Council has carried out a Serious Incident Practice Review and it will share its report with Mrs X when it is completed. It is unlikely our involvement would add to the Council’s investigation or lead to a different outcome at this time.
-
Rochdale Metropolitan Borough Council (21 007 090)
Statement Closed after initial enquiries Allocations 11-Oct-2021
Summary: We will not investigate this complaint that the Council will not let the complainant apply for houses from the housing register. This is because there is insufficient evidence of fault by the Council.
-
Rochdale Metropolitan Borough Council (20 009 537)
Statement Upheld Charging 21-Sep-2021
Summary: There was fault in the Council’s communication about the charges for care home fees, a failure to carry out a financial assessment and a long delay in the Council’s response to Mrs B’s complaint. The Council also failed to consider whether Mrs C had any disability related expenditure. The Council has agreed to apologise, carry out a review of the financial assessments, pay a financial remedy and carry out service improvements.
-
Rochdale Metropolitan Borough Council (21 004 027)
Statement Closed after initial enquiries Planning applications 06-Sep-2021
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for an outbuilding in Mrs X’s neighbour’s garden. This is because Mrs X was not caused an injustice as a result of fault in the way it dealt with the first planning application and there is no evidence of fault in the way the Council dealt with a second application.
-
Rochdale Metropolitan Borough Council (20 013 548)
Statement Not upheld Covid-19 31-Aug-2021
Summary: Ms X complains the Council failed to look after her mother properly while she was living in Meavy View Retirement Home during the COVID-19 pandemic. We have discontinued the investigation into this complaint, as the Council is not accountable for what went on at Meavy View Retirement Home.