Decision search
Your search has 82 results
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Rochdale Metropolitan Borough Council (22 007 217)
Statement Closed after initial enquiries Disabled facilities grants 31-Oct-2022
Summary: We will not investigate this complaint about the Council’s decision not to install ramped access to Miss X’s property. That is because there is not enough evidence of fault to justify our involvement.
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Rochdale Metropolitan Borough Council (22 007 299)
Statement Closed after initial enquiries Residential care 20-Sep-2022
Summary: We will not investigate this complaint about Mrs Y’s neglectful treatment in a care home before her death. The Council has already made an offer of a financial remedy for the distress Mrs X and her sister experienced. We could not achieve a different outcome as the Ombudsman’s role is not to award compensation, and it is open to Mrs X to apply to the courts if she wishes to pursue a higher figure.
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Rochdale Metropolitan Borough Council (22 005 994)
Statement Closed after initial enquiries Councillor conduct and standards 15-Sep-2022
Summary: We will not investigate this complaint about how the Council’s Deputy Monitoring Officer dealt with a code of conduct complaint. This is because we are unlikely to find fault.
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Rochdale Metropolitan Borough Council (22 007 966)
Statement Closed after initial enquiries Highway repair and maintenance 13-Sep-2022
Summary: We will not investigate Mrs B’s complaint that she tripped and suffered injuries due to the Council’s failure to repair a pavement defect. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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Rochdale Metropolitan Borough Council (22 001 344)
Statement Not upheld Safeguarding 01-Sep-2022
Summary: Mrs X complained about the way the Council investigated and responded to safeguarding allegations made against her in her role working with adults with care and support needs. We have ended our investigation as it is for the provider Mrs X works for to investigate and decide what action to take. We cannot achieve a meaningful or different outcome by investigating further.
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Rochdale Metropolitan Borough Council (22 006 252)
Statement Closed after initial enquiries Domiciliary care 01-Sep-2022
Summary: We will not investigate this complaint about alleged damage to Mr X’s bin by a carer. It is reasonable for Mr X to instead raise the issue with the Council’s insurers, and then refer it to the small claims court if the Council does not agree to compensate him.
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Rochdale Metropolitan Borough Council (22 004 722)
Statement Closed after initial enquiries Residential care 26-Jul-2022
Summary: We will not investigate this complaint about care provided to the late Mrs C. This is because we could not add to the Care Provider’s responses even if we investigated. Mrs B can ask the Information Commissioner’s Office (ICO) to consider whether she should have access to the information she says she wants but has not received from the late Mrs C’s Care Provider, and it would be reasonable for her to do so.
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Rochdale Metropolitan Borough Council (22 003 949)
Statement Closed after initial enquiries Trees 19-Jul-2022
Summary: We will not investigate this complaint about the Council failing to force the complainant’s neighbour to cut back their hedge. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has been dealt with by a Housing Association which is not in our jurisdiction.
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Rochdale Metropolitan Borough Council (22 003 072)
Statement Closed after initial enquiries Friends and family carers 23-Jun-2022
Summary: We will not investigate Mr X’s complaint about the reduction in a special guardianship allowance paid to him as there is insufficient evidence of fault in the Council’s actions to warrant this.
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Rochdale Metropolitan Borough Council (21 012 563)
Statement Upheld Charging 19-Jun-2022
Summary: Mr and Mrs B say the Council failed to provide appropriate advice and support about funding and care options in 2020, failed to carry out a continuing healthcare assessment, failed to review the case, delayed identifying a suitable home when Mrs B was in hospital, delayed responding to the complaint and failed to identify any lessons from the complaint. The Council failed to carry out a continuing healthcare assessment and failed to explain what action it had taken to address the issues identified. Procedural changes and training already taken or planned, alongside an apology and payment to Mr B is satisfactory remedy.