Decision search
Your search has 95 results
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Middlesbrough Borough Council (22 009 914)
Statement Upheld Other 04-Apr-2023
Summary: Mrs B complained that the Council repeatedly failed to meet her reasonable adjustments when communicating with her about her son C. We found some fault in the Council’s actions. The Council has agreed to pay her £100 and take steps to ensure Mrs B’s reasonable adjustments are met in the future. We have not found fault with the operation of the complaints procedure.
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Middlesbrough Borough Council (22 013 045)
Statement Closed after initial enquiries Looked after children 16-Feb-2023
Summary: We will not investigate this complaint about the Council’s social work team not taking Mr X’s concerns about his children’s mother seriously. He says this puts his children at risk of harm. This is because there is insufficient evidence of fault in the way the Council considered Mr X’s concerns to justify an investigation.
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Middlesbrough Borough Council (22 014 157)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Feb-2023
Summary: We will not investigate this complaint that the Council used an Attachment of Earnings Order to recover a housing benefit overpayment despite telling the complainant the matter was on hold. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Middlesbrough Borough Council (22 012 739)
Statement Closed after initial enquiries Other 23-Jan-2023
Summary: We will not investigate this complaint about how the Council reviewed a policy. There is not enough evidence of fault to justify our involvement. Nor would further investigation lead to a different outcome.
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Middlesbrough Borough Council (22 012 740)
Statement Closed after initial enquiries Other 23-Jan-2023
Summary: We will not investigate this complaint about how the Council reviewed a policy. That is because there is not enough evidence of fault to justify our involvement.
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Middlesbrough Borough Council (22 012 828)
Statement Closed after initial enquiries Planning applications 19-Jan-2023
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant is not complaining as a member of the public.
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Middlesbrough Borough Council (22 013 022)
Statement Closed after initial enquiries Refuse and recycling 19-Jan-2023
Summary: We will not investigate this complaint about access to the household waste recycling centre because there is not enough evidence of fault to justify investigating, and even if there was any injustice is not significant enough to justify our involvement.
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Middlesbrough Borough Council (22 012 491)
Statement Closed after initial enquiries Council tax 18-Jan-2023
Summary: We will not investigate this complaint about council tax charged on an empty property. This is because the complainant could have appealed to the Valuation Tribunal and because there is insufficient evidence of injustice.
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Middlesbrough Borough Council (22 008 138)
Statement Not upheld Other 09-Nov-2022
Summary: Mr D says the Council has failed to investigate his complaint about a Council Officer. The Ombudsman has completed the investigation because there is no evidence of fault, and the Council has agreed to consider the complaint.
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Middlesbrough Borough Council (22 005 767)
Statement Closed after initial enquiries Enforcement 26-Oct-2022
Summary: We will not investigate this complaint about the Council’s response after the complainant reported an untidy house in his road. This is because there is insufficient evidence of fault by the Council.