Decision search
Your search has 237 results
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London Borough of Tower Hamlets (23 013 246)
Statement Upheld Refuse and recycling 24-Apr-2024
Summary: Mr C complained the Council delayed providing him with a new recycling bin after his was stolen and he had to repeatedly chase it for responses about the matter. We find the Council was at fault as it delayed providing Mr C with a replacement recycling bin and it delayed responding to his communication about the matter. The Council has agreed to our recommendations to address the injustice caused by fault.
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London Borough of Tower Hamlets (23 016 973)
Statement Closed after initial enquiries Transport 23-Apr-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Freedom Pass (disability based). This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (23 015 271)
Statement Closed after initial enquiries Refuse and recycling 18-Apr-2024
Summary: We will not investigate this complaint about the Council’s failure to replace a bin at Mr X’s request. This is because an investigation would be unlikely to result in a different outcome.
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London Borough of Tower Hamlets (23 019 629)
Statement Closed after initial enquiries Other 17-Apr-2024
Summary: We cannot investigate this complaint about the poor environmental state of the Council’s area. This is because the issues raised by Mr X affect all the residents of the Council’s area and so the complaint falls outside our jurisdiction.
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London Borough of Tower Hamlets (23 019 371)
Statement Closed after initial enquiries Allocations 15-Apr-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible for its housing register because there is insufficient evidence of fault in the way the decision was made to justify our involvement.
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London Borough of Tower Hamlets (23 013 485)
Statement Not upheld Parking and other penalties 11-Apr-2024
Summary: Mr X complained the Council refused to accept appropriate alternative documentation confirming the lease arrangements for his vehicle and declined his application for a residents parking permit. There is no evidence of fault in the way the Council considered Mr X’s application to transfer his parking permit.
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London Borough of Tower Hamlets (23 007 281)
Statement Upheld Homelessness 04-Apr-2024
Summary: Mr X complained about matters relating to her homelessness application. We found the Council to be at fault. It failed to allow her to view temporary accommodation and did not properly consider whether it was of an acceptable standard. It also failed to respond to her complaint. To remedy the injustice to Mrs X, the Council has agreed to apologise, make a payment and review its practices.
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London Borough of Tower Hamlets (23 006 138)
Statement Upheld Homelessness 03-Apr-2024
Summary: The Council failed to keep the suitability of Miss X’s interim and temporary accommodation under review, delayed accepting the main housing duty, and communicated poorly. The Council has agreed to apologise, review the suitability of the temporary accommodation, make a payment to Miss X and act to improve its services.
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London Borough of Tower Hamlets (23 017 540)
Statement Closed after initial enquiries Assessment and care plan 01-Apr-2024
Summary: We will not investigate Mr X’s complaint about the outcome of an adult’s care needs assessment. There is not enough evidence of fault to justify our involvement.
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London Borough of Tower Hamlets (23 008 593)
Statement Upheld Assessment and care plan 28-Mar-2024
Summary: Mr X complains the Council unfairly reduced Mrs Y’s care hours, leaving her health and wellbeing at risk. The Ombudsman intends to find fault with the Council for failing to carry out a review of Mrs Y’s care and for how it communicated with Mr X about her care. The Ombudsman finds fault with the Council for failing to review Mrs Y’s care and tell Mr X of the change in care. The Ombudsman does not find fault with the Council for how it initially assessed Mrs Y’s care needs or arranged her care. The Council has agreed to apologise and pay a financial remedy for the distress caused.