Decision search
Your search has 123 results
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London Borough of Merton (23 020 388)
Statement Closed after initial enquiries Other 29-Apr-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s report of food poisoning from business premises in its area. This is because we are unlikely to find evidence of fault by the Council.
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London Borough of Merton (23 020 150)
Statement Closed after initial enquiries Trading standards 28-Apr-2024
Summary: We will not investigate this complaint about the Council’s decision not to prosecute a local trader. This is because the Council’s actions did not cause the complainant significant injustice. Also, we cannot achieve the outcome the complainant wants, which is to force the Council to prosecute the trader and pay the complainant financial compensation.
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London Borough of Merton (23 013 351)
Statement Upheld Assessment and care plan 23-Apr-2024
Summary: We uphold the complaint. The Council failed to offer a care home placement which met Ms Y’s needs, failed to revise her care and support plan or offer an appropriate personal budget. It also failed to offer a direct payment to be managed by her family. This caused a financial loss, avoidable distress and confusion. The Council will apologise, make payments to reimburse and take action described in this statement.
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London Borough of Merton (23 001 234)
Statement Upheld Council tax 25-Mar-2024
Summary: Ms X complained about how the Council dealt with her council tax bills and the enforcement action it took to recover the amounts owed. Ms X also complained about the conduct of the enforcement agent who visited her property. There was no fault with how the Council dealt with and recovered Ms X’s council tax bills. However, there was fault by the Council for its failure to follow its retention policy for enforcement agents’ body worn videos, but it caused no injustice to Ms X.
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London Borough of Merton (23 006 102)
Statement Upheld Parking and other penalties 25-Mar-2024
Summary: Ms X complained about how the Council dealt with two road traffic offences recorded against her and the enforcement action it took to recover the charges. There was fault by the Council for its poor record keeping and for providing Ms X with confusing information about the road traffic offences. This caused Ms X injustice. The Council has agreed to take action to remedy the injustice caused.
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London Borough of Merton (23 012 635)
Statement Closed after initial enquiries Planning applications 08-Mar-2024
Summary: We will not investigate this complaint about the way the Council dealt with a planning application. The complaint is late, and we have seen no reason to exercise discretion on this point.
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London Borough of Merton (22 015 297)
Statement Closed after initial enquiries Homelessness 04-Mar-2024
Summary: We will not exercise discretion to investigate Mr X’s complaint about the Council’s decision about whether he was homeless in 2019 because this complaint was late. There is no evidence to suggest he could not have complained sooner. We will not investigate Mr X’s complaint about the Council’s handling of a report of disrepair in his private rented accommodation or its assessment of his adult care needs because there is insufficient evidence of fault.
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London Borough of Merton (23 016 141)
Statement Closed after initial enquiries Council tax 19-Feb-2024
Summary: We will not investigate this complaint about action taken by the Council to recover council tax arrears. This is because there is insufficient evidence of fault by the Council.
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London Borough of Merton (23 015 956)
Statement Closed after initial enquiries Cemeteries and crematoria 14-Feb-2024
Summary: We will not investigate this complaint about the Council’s decision to remove a display step Mr X placed on a relative’s grave. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Merton (23 015 676)
Statement Closed after initial enquiries Council tax support 09-Feb-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s council tax reduction application. It is reasonable for Mr X to use his statutory right of appeal to the Valuation Tribunal.