Decision search
Your search has 422 results
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Essex County Council (23 019 433)
Statement Upheld Special educational needs 24-Apr-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (23 018 329)
Statement Closed after initial enquiries Highway repair and maintenance 23-Apr-2024
Summary: We will not investigate Mr X’s complaint that his car was damaged during roadworks. This is because it is reasonable for Mr X to pursue his compensation claim by taking the Council to Court.
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Essex County Council (23 020 125)
Statement Closed after initial enquiries Special educational needs 23-Apr-2024
Summary: We will not investigate Mr X’s complaint that the Council failed to comply with our previous decision and specifically the actions agreed to remedy the complaint. This is because there is not enough evidence of fault by the Council. If Mr X disagrees with the Council’s decision not to reassess his daughter’s needs it would be reasonable for him to appeal to the SEND Tribunal.
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Essex County Council (23 012 146)
Statement Not upheld Residential care 22-Apr-2024
Summary: There is no evidence of fault on the part of the Council in the way it arranged the late Mr X’s placement and carried out assessments of his capacity to make his own decisions about his finances.
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Essex County Council (23 017 468)
Statement Upheld Special educational needs 22-Apr-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (23 007 583)
Statement Upheld Assessment and care plan 18-Apr-2024
Summary: The Council delayed in explaining to Mr and Mrs X the requirement for a mental capacity assessment for their son D. The Council then agreed to proceed without an assessment due to the family’s concerns. It also failed to respond promptly to that aspect of their complaint. The Council agrees to acknowledge its failings here and pay Mrs X a sum which recognises the additional distress and anxiety its delay caused.
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Essex County Council (23 017 619)
Statement Closed after initial enquiries Assessment and care plan 15-Apr-2024
Summary: We will not investigate Miss X’s complaint about the Council reducing her care and support hours following a care reassessment. She was receiving 12 hours of care per week and has now been assessed as not being eligible for any care. This is because the alleged fault has not caused any significant injustice.
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Essex County Council (23 019 952)
Statement Closed after initial enquiries Highway repair and maintenance 15-Apr-2024
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to deal with any damage to Dr Y’s vehicle and there is not enough evidence of fault in the Council’s management of highway maintenance to justify investigation.
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Essex County Council (23 016 854)
Statement Closed after initial enquiries Child protection 14-Apr-2024
Summary: We will not investigate this complaint about the Council’s communication with Miss B around the Initial Child Protection Conference process. This is because there is not enough evidence of fault by the Council. It is also unlikely that an Ombudsman investigation would lead to a different outcome.
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Essex County Council (23 018 431)
Statement Upheld Special educational needs 14-Apr-2024
Summary: We will not investigate this complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed an appropriate remedy.