Decision search
Your search has 417 results
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Essex County Council (23 007 583)
Statement Upheld Assessment and care plan 18-Apr-2024
Summary: The Council delayed in explaining to Mr and Mrs X the requirement for a mental capacity assessment for their son D. The Council then agreed to proceed without an assessment due to the family’s concerns. It also failed to respond promptly to that aspect of their complaint. The Council agrees to acknowledge its failings here and pay Mrs X a sum which recognises the additional distress and anxiety its delay caused.
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Essex County Council (23 017 619)
Statement Closed after initial enquiries Assessment and care plan 15-Apr-2024
Summary: We will not investigate Miss X’s complaint about the Council reducing her care and support hours following a care reassessment. She was receiving 12 hours of care per week and has now been assessed as not being eligible for any care. This is because the alleged fault has not caused any significant injustice.
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Essex County Council (23 019 952)
Statement Closed after initial enquiries Highway repair and maintenance 15-Apr-2024
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to deal with any damage to Dr Y’s vehicle and there is not enough evidence of fault in the Council’s management of highway maintenance to justify investigation.
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Essex County Council (23 016 854)
Statement Closed after initial enquiries Child protection 14-Apr-2024
Summary: We will not investigate this complaint about the Council’s communication with Miss B around the Initial Child Protection Conference process. This is because there is not enough evidence of fault by the Council. It is also unlikely that an Ombudsman investigation would lead to a different outcome.
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Essex County Council (23 018 431)
Statement Upheld Special educational needs 14-Apr-2024
Summary: We will not investigate this complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed an appropriate remedy.
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Essex County Council (23 019 301)
Statement Upheld Special educational needs 14-Apr-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (23 018 550)
Statement Closed after initial enquiries Transport 10-Apr-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Essex County Council (23 019 097)
Statement Closed after initial enquiries Safeguarding 10-Apr-2024
Summary: We will not investigate this complaint about how the Council handled an adult safeguarding matter. This is because there is no evidence of fault by the Council. We cannot by law investigate separate issues about the complainant’s concerns of criminal actions which have been referred to and investigated by the police. This is because we have no legal jurisdiction to investigate these complaints.
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Essex County Council (23 010 177)
Statement Upheld Special educational needs 09-Apr-2024
Summary: Ms X complained the Council delayed carrying out an Education, Health and Care needs assessment for her daughter and did not put in place education when she stopped attending school. Ms X said this has caused her daughter to fall behind in her education. We have found the Council at fault. The Council agreed to apologise, make a payment to recognise the loss of education and distress caused and carry out a service improvement.
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Essex County Council (23 017 015)
Statement Closed after initial enquiries Highway adoption 08-Apr-2024
Summary: We will not investigate this complaint about the Council’s decision to take action under highways legislation against Miss X over her closing of an alleyway with a gate. There is insufficient evidence of fault which would warrant an investigation.