Decision search
Your search has 422 results
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Essex County Council (23 004 610)
Statement Upheld Special educational needs 14-Dec-2023
Summary: Mr X complains about the delay in the Council issuing an Education, Health and Care Plan for Child Y. He says this meant Child Y was without the support they needed and missed out on the opportunity to attend their preferred school. We find fault with the Council for the delay in issuing Child Y’s Education, Health and Care Plan. The Council has agreed to pay a financial remedy in recognition of the delay.
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Essex County Council (23 012 381)
Statement Closed after initial enquiries Assessment and care plan 14-Dec-2023
Summary: We will not investigate this complaint about the Council’s adult social care charges because it is late.
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Essex County Council (23 012 054)
Statement Closed after initial enquiries Other 11-Dec-2023
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a second dropped kerb. This is because there is no sign of fault by the Council.
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Essex County Council (23 010 710)
Statement Closed after initial enquiries Assessment and care plan 11-Dec-2023
Summary: We will not investigate this complaint about adult social care. That is because there is not enough evidence of fault to justify our involvement.
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Essex County Council (23 012 386)
Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2023
Summary: We will not investigate this complaint about highway repair because there is not enough evidence of fault to warrant our investigation.
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Essex County Council (23 002 999)
Statement Upheld Highway repair and maintenance 01-Dec-2023
Summary: Mr X complained the Council failed to make reasonable adjustments when he contacted it about car damage he said was caused by a pothole. We found fault because the Council failed to consider Mr X’s request for a reasonable adjustment. To remedy the injustice caused by this fault, the Council has agreed to apologise, share information with relevant officers and review some of its procedures.
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Essex County Council (23 013 670)
Statement Closed after initial enquiries Highway repair and maintenance 30-Nov-2023
Summary: We will not investigate Mr B’s complaint that the Council damaged his property during highway repair works. This is because it is reasonable for Mr B to take the Council to court.
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Essex County Council (23 011 512)
Statement Closed after initial enquiries Assessment and care plan 29-Nov-2023
Summary: We will not investigate this complaint about adult social care charges. This is because it is a late complaint. But even if it were not late, it is unlikely we would find fault. The Council followed the correct process to assess a contribution toward care, so can ask for payment. The person receiving the care was aware they needed to pay and received the service.
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Essex County Council (23 011 156)
Statement Closed after initial enquiries Special educational needs 27-Nov-2023
Summary: We will not investigate Miss X’s complaint about whether an Education Health and Care Plan is adequate. It is reasonable to expect her to have appealed to the Tribunal.
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Essex County Council (23 011 242)
Statement Closed after initial enquiries Special educational needs 24-Nov-2023
Summary: We will not investigate this complaint about the Council not responding to Miss X’s request for mediation. This is because there is no worthwhile outcome achievable by us investigating. Miss X can appeal to a tribunal or make a fresh request to the Council that it issue her son with an Education Health and Care Plan.