Decision search
Your search has 422 results
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Essex County Council (23 019 301)
Statement Upheld Special educational needs 14-Apr-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (23 018 550)
Statement Closed after initial enquiries Transport 10-Apr-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Essex County Council (23 019 097)
Statement Closed after initial enquiries Safeguarding 10-Apr-2024
Summary: We will not investigate this complaint about how the Council handled an adult safeguarding matter. This is because there is no evidence of fault by the Council. We cannot by law investigate separate issues about the complainant’s concerns of criminal actions which have been referred to and investigated by the police. This is because we have no legal jurisdiction to investigate these complaints.
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Essex County Council (23 010 177)
Statement Upheld Special educational needs 09-Apr-2024
Summary: Ms X complained the Council delayed carrying out an Education, Health and Care needs assessment for her daughter and did not put in place education when she stopped attending school. Ms X said this has caused her daughter to fall behind in her education. We have found the Council at fault. The Council agreed to apologise, make a payment to recognise the loss of education and distress caused and carry out a service improvement.
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Essex County Council (23 017 015)
Statement Closed after initial enquiries Highway adoption 08-Apr-2024
Summary: We will not investigate this complaint about the Council’s decision to take action under highways legislation against Miss X over her closing of an alleyway with a gate. There is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (23 018 024)
Statement Closed after initial enquiries Other 08-Apr-2024
Summary: We will not investigate this complaint that contractors working for the Council are misusing people’s personal information. This is because it is best dealt with by the Information Commissioner’s Office and the personal injustice Mr Z claims is not significant.
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Essex County Council (23 020 159)
Statement Closed after initial enquiries Highway repair and maintenance 03-Apr-2024
Summary: We cannot investigate this complaint about money spent on bus stop works as the claimed injustice impacts all or most of the people in the Council’s area and so is not within our remit.
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Essex County Council (23 009 675)
Statement Upheld Special educational needs 02-Apr-2024
Summary: Mrs D complained the Council failed to provide her daughter with a suitable education when she was not attending school. We find the Council was at fault for failing to deliver a suitable education. The Council has agreed to our recommendations to address the injustice caused by fault.
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Essex County Council (23 018 850)
Statement Closed after initial enquiries Special educational needs 28-Mar-2024
Summary: We cannot investigate Mrs X’s complaint about the Council’s refusal to assess her daughter for an Education Health and Care Plan. This is because Mrs X has used her right of appeal against the Council’s decision.
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Essex County Council (23 017 233)
Statement Upheld Special educational needs 21-Mar-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the delay.