Decision search
Your search has 142 results
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City of York Council (22 015 819)
Statement Closed after initial enquiries Highway adoption 17-Mar-2023
Summary: We will not investigate this complaint that the Council wrongly considered that a road it adopted in 2021 previously had full highway rights and therefore can be used by motorised vehicles. This is because further investigation would not reach a meaningful outcome.
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City of York Council (22 009 682)
Statement Upheld Council tax 13-Mar-2023
Summary: Ms X complained the Council failed to pay her Council Tax Support and failed to respond to her correspondence about payment of her council tax bills. The Council is at fault for failing to respond to Ms X’s communication and failing to provide support when Ms X said she was struggling to pay her council tax. The Council are not at fault for failing to pay Ms X Council Tax Support as she had not submitted all the information; the Council is at fault for not explaining this.
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City of York Council (22 011 700)
Statement Upheld Refuse and recycling 09-Mar-2023
Summary: Mr X complains the Council has failed to act on bins that obstruct a highway, which has caused a disadvantage to Mr Y who has a disability. The Ombudsman finds fault with the Council for failing to evidence how it given due regard to its Public Sector Equality Duty. The Council has agreed to pay a financial remedy and remake the decision with consideration to its duty.
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City of York Council (22 014 342)
Statement Closed after initial enquiries Charging 03-Mar-2023
Summary: We will not investigate this complaint about the Council not supporting Mr X’s aunt with the cost of her care home. This is because there is insufficient evidence of fault to justify an investigation.
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City of York Council (22 010 403)
Statement Upheld Refuse and recycling 08-Feb-2023
Summary: the Council delayed replacing Mr B’s garden waste bin and failed to keep him up-to-date with what was happening. An apology and payment to Mr B is satisfactory remedy.
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City of York Council (22 011 939)
Statement Closed after initial enquiries Planning applications 20-Jan-2023
Summary: We will not investigate this complaint about a failure to consult residents on proposed changes to the highway. There is not enough evidence of fault in the Council’s actions and the complainant has not suffered sufficient personal injustice to justify an investigation.
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City of York Council (22 012 911)
Statement Upheld Trees 19-Jan-2023
Summary: We will not investigate this complaint about the Council failing to provide information about the high hedge dispute process. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already provided a satisfactory response to the complaint, and any remaining injustice is not significant enough to warrant our continued involvement.
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City of York Council (22 013 532)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jan-2023
Summary: We will not investigate Mr B’s complaint that the Council has failed to maintain the road outside his home. This is because it is reasonable for Mr B to apply to court for an order which requires the Council to repair the road.
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City of York Council (22 005 428)
Statement Upheld Assessment and care plan 03-Jan-2023
Summary: Mrs X complained about the care provided to her daughter by the Council, delay with setting up direct payments, and its safeguarding investigations. There was fault with the Council not following part of its safeguarding policy but there was no injustice as the risk had been removed. We found fault as the Council did not meet her daughter’s needs consistently for a long period. It also delayed considering Mrs X’s needs as a carer. These faults caused Mrs X significant distress. There was delay in setting up direct payments which further caused uncertainty and frustration. The Council has agreed to our recommendations to remedy the injustice caused.
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City of York Council (22 011 393)
Statement Closed after initial enquiries Highway adoption 19-Dec-2022
Summary: We will not investigate this complaint about how the Council has dealt with matters relating to the adoption of a road outside the complainant’s property. This is because we have previously considered a complaint about the Council’s claim that the road was adopted. Other matters raised by the complainant are either made late or have been subject to the commencement of court proceedings.