Decision search
Your search has 142 results
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City of York Council (21 014 841)
Statement Closed after initial enquiries Planning applications 15-Feb-2022
Summary: Ms X complains about the Council’s decision on a planning application for a change of use of a dwelling to a House in Multiple Occupation (HMO). We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
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City of York Council (21 014 961)
Statement Closed after initial enquiries Fostering 04-Feb-2022
Summary: We will not investigate this complaint about recognition of parental responsibility after an adoption overseas. Mr X and his wife have a right to go to court to establish the status of an adopted child it would be reasonable to use.
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City of York Council (21 009 625)
Statement Closed after initial enquiries Councillor conduct and standards 02-Feb-2022
Summary: We will not investigate how the Council’s Monitoring Officer considered a complaint about the conduct of a councillor. It is unlikely an investigation would find fault affected the Monitoring Officer’s decision on the complaint.
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City of York Council (21 014 121)
Statement Closed after initial enquiries Traffic management 27-Jan-2022
Summary: We will not investigate this complaint about the Council’s closure of a highway for a Remembrance Service event. There is insufficient evidence of fault which would warrant an investigation.
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City of York Council (21 013 762)
Statement Closed after initial enquiries Other 21-Jan-2022
Summary: We will not investigate Ms X’s complaint the Council used jargon when writing to her rather than plain English. The Council has not caused Ms X injustice and we cannot achieve what she wants. It would not be a good use of limited public resources to investigate.
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City of York Council (21 003 630)
Statement Upheld Refuse and recycling 13-Jan-2022
Summary: Mrs X, who is visually impaired and unsteady on her feet, complained that the Council has failed repeatedly, to assist, as agreed, with her bin collections. She says this causes her an injustice because she is unable to collect her bins by herself and has had falls in the past when she has tried. The Council has accepted fault and said it is willing to consider a remedy. We have suggested it remedy the fault with a payment to acknowledge distress and a period of monitoring. We have also recommended it look at how it has addressed other service-users complaints about their assisted bin collections.
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City of York Council (21 003 895)
Statement Upheld Private housing 04-Jan-2022
Summary: Mr X complains on behalf of his son, Mr Y, that the Council did not inform him of his right to apply for a Rent Repayment Order (RRO), when it found the property he was a tenant in was an unlicensed House in Multiple Occupation (HMO). He says when the Council did tell him it was too late, as the time limit to apply to a tribunal had ended. Mr X also says the Council did not issue notices regarding hazards at the HMO as required by law and did not respond to his complaint despite acknowledging it, which caused uncertainty and distress. We find fault with how the Council handled Mr X’s complaint, its failure to issue the required notices and with some of the information it provided. The Council has agreed to apologise, make a payment for the uncertainty and distress caused, and the time and trouble used pursuing the complaint. It has also agreed to make service improvements.
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City of York Council (21 013 087)
Statement Closed after initial enquiries Parking and other penalties 24-Dec-2021
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council for a parking contravention. The law provides a right of appeal to a tribunal against the penalty charge notice and the complainant can ask a court to restore that right.
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City of York Council (21 000 172)
Statement Upheld Charging 15-Dec-2021
Summary: Mr K complained about the Council’s handling of his father’s care funding. He said it took the Council four months to tell him the outcome of the care assessment. As a result, he said he experienced financial loss as the Council asked him to pay the care charges. He also said this caused him and his father distress. We found the Council at fault for failing to carry out its responsibilities under the Government’s COVID-19 Hospital Discharge Guidance. It has agreed to pay Mr K the difference in his father’s care home costs and apologise for the distress it caused Mr K and his father.
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City of York Council (21 011 910)
Statement Closed after initial enquiries Council tax 13-Dec-2021
Summary: Mr X complains about the Council’s enforcement of a council tax debt whilst he was appealing against their decision. We will not investigate this complaint because there is no evidence of fault by the Council and he has appealed to a Valuation Tribunal.