Decision search
Your search has 250 results
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Bournemouth, Christchurch and Poole Council (22 012 961)
Statement Not upheld Assessment and care plan 18-Jun-2023
Summary: The complainant, Miss Y, complained the Council failed to understand her care needs and provide the support she needs to meet them. We are satisfied the Council considered all relevant evidence and followed the proper procedures when carrying out Miss Y’s care needs assessment and the following review. Therefore, we do not find the Council at fault.
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Bournemouth, Christchurch and Poole Council (23 002 682)
Statement Closed after initial enquiries Other 14-Jun-2023
Summary: We will not investigate this complaint about a Council officer’s conduct during two telephone calls. It is unlikely we would find sufficient evidence of fault by the Council.
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Bournemouth, Christchurch and Poole Council (22 016 743)
Statement Closed after initial enquiries Other 08-Jun-2023
Summary: We cannot investigate this complaint that the Council disclosed the complainants address to a third party during court proceedings. This is because the law does not allow us to investigate complaints about things that happened in court.
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Bournemouth, Christchurch and Poole Council (23 001 312)
Statement Closed after initial enquiries Special educational needs 07-Jun-2023
Summary: We will not investigate this complaint about how the Council has managed matters relating to the education of a child with special educational needs. This is because the complainant has appealed the Council’s decision to maintain an Education Health and Care plan to a tribunal and other matters are not sparable from this appeal.
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Bournemouth, Christchurch and Poole Council (23 002 293)
Statement Closed after initial enquiries Parking and other penalties 06-Jun-2023
Summary: We will not investigate Mr X’s complaint about the Council’s parking permit scheme for people with mobility issues. This is because there is not enough evidence of fault by the Council or to show the scheme has caused Mr X significant injustice.
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Bournemouth, Christchurch and Poole Council (22 014 866)
Statement Upheld Transport 29-May-2023
Summary: The Council did not follow the government guidance or its own policy when assessing Ms Y’s application for a Blue Badge. The Council has agreed to apologise and undertake a new assessment.
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Bournemouth, Christchurch and Poole Council (23 001 606)
Statement Closed after initial enquiries Child protection 25-May-2023
Summary: We will not investigate this complaint that the Council was at fault in employing an individual as a social worker. This is because there is no evidence that the complainant has suffered injustice as a result of the Council’s actions, or is complaining on behalf of someone who has.
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Bournemouth, Christchurch and Poole Council (22 008 192)
Statement Upheld Special educational needs 27-Apr-2023
Summary: Mr X complained that the Council failed to provide his son with a full-time education when he was unable to attend school, and failed to provide the provision set out in his son’s Education, Health and Care plan. Mr X said this meant his son lost out on education he should have received and it caused unnecessary distress. Largely we do not find the Council at fault. However, we find the Council at fault for failing to tell Mr X when and how his son’s alternative provision would increase. This caused uncertainty. The Council has agreed to apologise to Mr X and his son to remedy this injustice.
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Bournemouth, Christchurch and Poole Council (22 018 077)
Statement Closed after initial enquiries Charging 25-Apr-2023
Summary: We will not investigate this complaint about an increase in contribution towards the costs of adult social care. This is because there is no evidence of fault, the Council has acted in accordance with relevant law and guidance.
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Bournemouth, Christchurch and Poole Council (22 014 070)
Statement Closed after initial enquiries Antisocial behaviour 24-Apr-2023
Summary: We will not investigate this complaint about how the Council dealt with reports of neighbour noise nuisance. There is not enough evidence of fault to justify investigating.