Decision search
Your search has 250 results
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Bournemouth, Christchurch and Poole Council (23 006 436)
Statement Closed after initial enquiries Leisure and culture 16-Aug-2023
Summary: We will not investigate this complaint about the Council charging a fee for the late return of a beach hut key. That is because any injustice is not significant enough to justify investigating.
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Bournemouth, Christchurch and Poole Council (22 007 502)
Statement Upheld Special educational needs 15-Aug-2023
Summary: Miss Y complains the Council delayed in completing the annual review of her child, Z’s Education, Health and Care Plan and delayed in consulting suitable alternative placements. We find that the Council delayed by over a year in sending Miss Y the final Plan causing Miss Y distress and denying her appeal rights to the Tribunal. The Council has agreed to apologise to Miss Y, make her a symbolic payment and make several service improvements. The Council had previously accepted it failed to accurately and promptly communicate decisions to Miss Y. We find the Council has already suitably remedied the injustice caused by this fault.
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Bournemouth, Christchurch and Poole Council (23 007 145)
Statement Closed after initial enquiries Refuse and recycling 14-Aug-2023
Summary: We will not investigate this complaint the Council would not replace a damaged recycling bin. The Council has agreed to replace the bin. There is nothing worthwhile to be achieved by investigating.
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Bournemouth, Christchurch and Poole Council (23 003 985)
Statement Closed after initial enquiries Child protection 10-Aug-2023
Summary: We cannot investigate Mr X’s complaint about the contents of a court report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Bournemouth, Christchurch and Poole Council (23 002 331)
Statement Closed after initial enquiries Special educational needs 07-Aug-2023
Summary: We will not investigate Ms X’s complaint about an Education Health and Care Plan. It is reasonable to have expected her to have appealed to the Tribunal.
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Bournemouth, Christchurch and Poole Council (23 002 012)
Statement Closed after initial enquiries Planning applications 06-Aug-2023
Summary: We cannot investigate this complaint about the Council’s handling of a planning application for a development with which Mr X is concerned. This is because Mr X used his right of appeal to the courts which places the complaint outside our jurisdiction.
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Bournemouth, Christchurch and Poole Council (22 009 411)
Statement Closed after initial enquiries Friends and family carers 06-Aug-2023
Summary: We will not investigate Miss X’s complaint about the Council’s children services actions towards her. We cannot investigate issues in Court proceedings.
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Bournemouth, Christchurch and Poole Council (23 004 395)
Statement Closed after initial enquiries Transport 24-Jul-2023
Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a Disabled Tax Exempt Vehicle permit. This is because there is insufficient evidence of fault by the Council.
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Bournemouth, Christchurch and Poole Council (23 004 780)
Statement Closed after initial enquiries Child protection 24-Jul-2023
Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s children from his mother Ms S’s care. This is because we would be unlikely to find fault with the Council’s actions.
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Bournemouth, Christchurch and Poole Council (23 003 478)
Statement Closed after initial enquiries Antisocial behaviour 12-Jul-2023
Summary: We will not investigate this complaint about the Council issuing a community protection warning letter to Miss X. there is insufficient evidence of any fault which would warrant an investigation.