Decision search
Your search has 248 results
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Bournemouth, Christchurch and Poole Council (23 007 145)
Statement Closed after initial enquiries Refuse and recycling 14-Aug-2023
Summary: We will not investigate this complaint the Council would not replace a damaged recycling bin. The Council has agreed to replace the bin. There is nothing worthwhile to be achieved by investigating.
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Bournemouth, Christchurch and Poole Council (23 003 985)
Statement Closed after initial enquiries Child protection 10-Aug-2023
Summary: We cannot investigate Mr X’s complaint about the contents of a court report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Bournemouth, Christchurch and Poole Council (23 002 331)
Statement Closed after initial enquiries Special educational needs 07-Aug-2023
Summary: We will not investigate Ms X’s complaint about an Education Health and Care Plan. It is reasonable to have expected her to have appealed to the Tribunal.
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Bournemouth, Christchurch and Poole Council (23 002 012)
Statement Closed after initial enquiries Planning applications 06-Aug-2023
Summary: We cannot investigate this complaint about the Council’s handling of a planning application for a development with which Mr X is concerned. This is because Mr X used his right of appeal to the courts which places the complaint outside our jurisdiction.
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Bournemouth, Christchurch and Poole Council (22 009 411)
Statement Closed after initial enquiries Friends and family carers 06-Aug-2023
Summary: We will not investigate Miss X’s complaint about the Council’s children services actions towards her. We cannot investigate issues in Court proceedings.
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Bournemouth, Christchurch and Poole Council (23 004 395)
Statement Closed after initial enquiries Transport 24-Jul-2023
Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a Disabled Tax Exempt Vehicle permit. This is because there is insufficient evidence of fault by the Council.
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Bournemouth, Christchurch and Poole Council (23 004 780)
Statement Closed after initial enquiries Child protection 24-Jul-2023
Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s children from his mother Ms S’s care. This is because we would be unlikely to find fault with the Council’s actions.
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Bournemouth, Christchurch and Poole Council (23 003 478)
Statement Closed after initial enquiries Antisocial behaviour 12-Jul-2023
Summary: We will not investigate this complaint about the Council issuing a community protection warning letter to Miss X. there is insufficient evidence of any fault which would warrant an investigation.
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Bournemouth, Christchurch and Poole Council (22 011 899)
Statement Upheld Other 10-Jul-2023
Summary: Mr X complained about the Council’s failure to make reasonable adjustments to enable him to access services and engage in local decision making. The Council was at fault for failing to consider protected groups when it relocated outdoor exercise equipment. It was also at fault for failing to provide reasonable adjustments for Mr X.
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Bournemouth, Christchurch and Poole Council (22 015 026)
Statement Upheld Special educational needs 10-Jul-2023
Summary: Mrs X complained about the way the Council has dealt with her child, C’s Education, Health and Care plan following an annual review in July 2022. She said the flawed process caused her distress and negatively affected C’s mental wellbeing. The Council was at fault for not following the statutory procedure during the most recent annual review for C. The Council agreed to complete the recommendations set out to remedy the injustice its actions caused to Mrs X and C.