Decision search
Your search has 248 results
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Bournemouth, Christchurch and Poole Council (22 017 052)
Statement Upheld Planning applications 19-Oct-2023
Summary: Mr X complained about the Council’s failure to impose a planning condition proposed by its planning committee, and failure to properly follow its complaint process. We found fault but made no further recommendations because of the actions and changes the Council has already made.
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Bournemouth, Christchurch and Poole Council (23 010 067)
Statement Closed after initial enquiries Planning applications 18-Oct-2023
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.
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Bournemouth, Christchurch and Poole Council (22 018 126)
Statement Closed after initial enquiries Trees 15-Oct-2023
Summary: We will not investigate this complaint about the Council’s handling of an application made by Mr X’s neighbour to carry out work to trees in their garden. This is because we are unlikely to find evidence of fault by the Council.
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Bournemouth, Christchurch and Poole Council (23 008 529)
Statement Closed after initial enquiries Assessment and care plan 10-Oct-2023
Summary: We will not investigate this complaint about the Council’s actions when they were sourcing a care home placement for Mrs X’s mother. This is because the Ombudsman does not have jurisdiction to investigate complaints that relate to actions taken during court proceedings.
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Bournemouth, Christchurch and Poole Council (22 017 811)
Statement Upheld Alternative provision 08-Oct-2023
Summary: Ms X complained the Council failed to provide education to her child since March 2022. Ms X has appealed to the tribunal about her child’s Education Health Care Plan which is directly linked to their lack of education. We cannot investigate complaints when a person has appealed to the tribunal about the same matter. We found fault with the Council delaying production of the Education Health Care Plan. The Council agreed to apologise to Ms X and pay her £600 for the inconvenience and frustration caused by the Council’s delays.
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Bournemouth, Christchurch and Poole Council (22 015 192)
Statement Closed after initial enquiries Planning applications 05-Oct-2023
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
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Bournemouth, Christchurch and Poole Council (22 016 887)
Statement Upheld Fostering 04-Oct-2023
Summary: The Council upheld Mrs X’s complaint that it had failed to provide an appropriate foster service to her two foster children and to her and her partner. Mrs X remained concerned that the agreed actions and service improvements recommended had not been fully implemented and the Council had not remedied the injustice caused to the family by the faults identified. We recommended certain actions to deal with Mrs X’s outstanding concerns, which the Council has accepted. Therefore, we have completed our investigation and are closing the complaint.
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Bournemouth, Christchurch and Poole Council (23 006 588)
Statement Closed after initial enquiries Planning applications 28-Sep-2023
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Bournemouth, Christchurch and Poole Council (23 006 309)
Statement Closed after initial enquiries Special educational needs 26-Sep-2023
Summary: We will not investigate Mr X’s complaint about his son, Y’s, Education, Health and Care plan annual review process. This is because there is insufficient evidence of fault and we cannot achieve the outcome Mr X wants.
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Bournemouth, Christchurch and Poole Council (23 008 237)
Statement Closed after initial enquiries Council tax support 19-Sep-2023
Summary: We cannot investigate this complaint about a council tax support backdate decision as this has been dealt with by the Valuation Tribunal and is now no longer within our remit.